Emergency Home Assist Property Management

Remove the hassle of responding to the home emergencies of tenants and reduce your landlords’ risk

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Immediate response, qualified tradespeople and thorough reporting are part of our service

At RACV, we understand the pressure property managers are under when it comes to resolving urgent home repairs. With RACV Emergency Home Assist, we'll provide your tenants with a fast, reliable and responsive service that saves you time and ensures your landlords' valuable assets are protected against a number of common home emergencies. 

 

 


Helping you deliver exceptional service


Emergencies your clients are covered for

  • Plumbing emergencies

    • Blocked toilet
    • Blocked pipe(s)
    • Burst pipe or joint
    • Broken tap
    • Blocked drain
    • Internal leak through the ceiling or walls
    • Gas leak
    • Broken showerhead
    • Broken or burst hot water system
    • Broken or damaged heating system
    • Broken or damaged cooling system

  • Lock out emergencies

    • Locked out of the house
    • Broken key in lock
    • Home safety is threatened as a result of damaged locks or jammed external doors or windows
    • Broken glass in an external door or window (make safe and clean up; excludes glass replacement)

  • Electrical emergencies

    • Disruption of power to all or part of your home (excludes area-wide blackouts)
    • Broken or burst hot water system (including inability to re-ignite pilot light)
    • Broken or damaged heating system
    • Broken or damaged cooling system


How it works

  • 1

    Emergency occurs and tradesperson allocated

    Home owner calls the RACV emergency number and a tradesperson is allocated to the incident. 

  • 2

    Emergency is fixed or made safe

    The emergency is responded to (with 90% attended to within the hour) with the incident either completely fixed or made safe.

  • 3

    Incident reported and closed

    A detailed report of the incident is emailed to both the homeowner and property manager. If an incident is not resolved and requires further work, RACV will provide a free no-obligation quote for more complex repairs. 

Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.  

Find out how Emergency Home Assist can benefit your business.

Enquire today