In accordance with the Residential Tenancies Act, it’s a landlord’s responsibility to make sure a rented property is well maintained and that urgent repairs are responded to. If an urgent repair is needed and the landlord doesn’t respond promptly to the problem, the tenant can authorise urgent repairs to be carried out. This potential cost can be avoided with our Emergency Home Assistance, as your tenants have access to rapid response service for common plumbing, electrical and lock-out home emergencies.
Broken door or window
Broken tap or shower head
Broken hot water system
Broken heating or cooling system
Lock out emergencies
Being locked out of the house
Broken key in lock
Home safety is threatened as a result of damaged locks or jammed external doors or windows
Broken glass in an external door or window (make safe and clean up; excludes glass replacement)
Blocked toilet, pipe(s), or drain
Burst pipe or joint
Internal leak through the ceiling or walls
Gas or internal leak
Broken tap or showerhead
Broken or burst hot water system
Broken or damaged heating/cooling system
Blackout or power failure in the house (excludes area-wide blackouts)
Broken or burst hot water system (including inability to re-ignite pilot light)
If you are a property management or real estate agency paying on your customer’s behalf, we can invoice you monthly for the subscriptions taken. The invoice will detail the properties you have purchased Emergency Home Assist for in that month. These can be paid via Bpay or Credit Card within 30 days of invoice.
We have an online business portal which allows you to enter the property you have purchased an Emergency Home Assist subscription for, and it is then activated. The portal also gives you visibility over which properties you have purchased an Emergency Home Assist subscription for.
RACV Emergency Home Assist is only available for residential properties of home owners or their managing agents, including houses, duplexes, flats, units and apartments. EHA is not available to tenants. RACV encourages tenants to speak to their landlord or managing agent about the benefits of holding RACV Emergency Home Assist.
Please note, if a landlord or managing agent has nominated the tenant’s property for Service under the Terms and Conditions of RACV Emergency Home Assist, the tenant is permitted to register an emergency callout by calling 1300 170 883 and quoting the property address.
If you’re already an RACV member, our Years of Membership Benefits apply to your own personal subscription purchase. However, you may be entitled to special pricing if purchasing for your home buyers based on volume. You can speak to our business manager to find out more.
Yes, a landlord can have multiple Emergency Home Assist subscriptions for different residential properties they own.
With one phone call, your tenant will get a dependable RACV tradesperson on their doorstep quickly.
The service is 24 hours a day, 7 days a week and there is no surcharge for night call outs, weekends or public holidays.
One low annual fee gives your landlord peace of mind with up to 8 emergency call outs per year and there is no additional charge for RACV to attend the emergency*.
All RACV tradespeople are dependable, fully accredited and trained so you know the work will be done well.
In most cases, we’ll fix the problem on the spot. If we can’t, we’ll make the area safe to prevent further damage, and give your tenant expert advice on how to proceed from there. We will send both you and the landlord an incident report detailing what the incident was, what work has been done and what, if any, further works are needed. We can organise a free, no-obligation quote from a qualified tradesperson.