24/7 assistance
Our extensive network of highly qualified tradespeople is available round the clock, 365 days a year – with no callout fees, afterhours or weekend rates.
You manage the property. We’ll respond to the home emergencies.
We understand the pressure real-estate agencies are under to resolve urgent home repairs, as landlords and tenants rely on their property manager to act promptly when emergencies arise.
Whether you manage a large portfolio of properties or a few key clients, with RACV Emergency Home Assist you will be able to deliver fast, reliable and stress-free emergency response service.
Tenant information kits, rapid response, qualified tradespeople and thorough reporting are all just part of our service:
We have COVID-Safe guidelines in place that meet government requirements to help keep everyone safe and well.
Our extensive network of highly qualified tradespeople is available round the clock, 365 days a year – with no callout fees, afterhours or weekend rates.
Tenant calls the RACV emergency number and a tradesperson is allocated to the incident.
A tradesperson will respond to the emergency, usually within the hour. Depending on what’s gone wrong, they’ll fix the problem or make the area safe to prevent further damage.
A report of the incident is emailed to you and your landlord. If an incident isn't resolved and needs more work, we will provide a free, no-obligation quote for the repair.
Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.
In accordance with the Residential Tenancies Act, it’s a landlord’s responsibility to make sure a rented property is well maintained and that urgent repairs are responded to. If an urgent repair is needed and the landlord doesn’t respond promptly to the problem, the tenant can authorise urgent repairs to be carried out. This potential cost can be avoided with our Emergency Home Assistance, as your tenants have access to rapid response service for common plumbing, electrical and lock-out home emergencies.
For a low annual fee, your tenants will have access to fast response service when they experience a home emergency.
Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.
Our team will email an incident report to the property manager and the landlord outlining the work that was done at the property and if additional repairs are needed.
In most cases we'll fix the problem on the spot. If this isn't possible, we'll secure the property and provide expert advice on what's needed, as well as a free no-obligation quote.
Enjoy the backing of an extensive network of highly qualified tradespeople 24/7, 365 days a year.
RACV Emergency Home Assist is available as an annual subscription product.
A subscription to Emergency Home Assist is available for $215 per year, and RACV’s Years of Membership Benefits apply to landlords and property investors. Check out the pricing levels here.
If you are purchasing of behalf of your landlords or property investors there may be different options for you. Our business manager can take you through the options.
If you are a property management or real estate agency paying on your customer’s behalf, we can invoice you monthly for the subscriptions taken. The invoice will detail the properties you have purchased Emergency Home Assist for in that month. These can be paid via Bpay or Credit Card within 30 days of invoice.
We have an online business portal which allows you to enter the property you have purchased an Emergency Home Assist subscription for, and it is then activated. The portal also gives you visibility over which properties you have purchased an Emergency Home Assist subscription for.
RACV Emergency Home Assist is only available for residential properties of home owners or their managing agents, including houses, duplexes, flats, units and apartments. EHA is not available to tenants. RACV encourages tenants to speak to their landlord or managing agent about the benefits of holding RACV Emergency Home Assist.
Please note, if a landlord or managing agent has nominated the tenant’s property for Service under the Terms and Conditions of RACV Emergency Home Assist, the tenant is permitted to register an emergency callout by calling 1300 170 883 and quoting the property address.
No. RACV Emergency Home Assist provides fast response assistance in the event of a home emergency and is not intended as a general maintenance or handyman service.
We will provide an incident report to you and the landlord so you know what type of incident has occurred at the property, what has been done to fix the problem and if any further work is required.
RACV will provide regular updates as the service area expands.
When your tenant has a home emergency*, all they need to do is call 1300 170 883 and we’ll send a fully accredited tradesperson to their door.
If the home emergency requires specialised or more extensive repairs, we’ll give them advice on what should be done next and provide a free no-obligation quote to you and the property owner.
RACV Emergency Home Assist is a fast response emergency service and is not intended as a replacement for home insurance or as a general maintenance, preventative or handyman service.
*Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.
If you’re already an RACV member, our Years of Membership Benefits apply to your own personal subscription purchase. However, you may be entitled to special pricing if purchasing for your home buyers based on volume. You can speak to our business manager to find out more.
RACV Emergency Home Assist has a 72 hour qualifying period before emergency call outs can be made.
Yes, a landlord can have multiple Emergency Home Assist subscriptions for different residential properties they own.
*Subject to EHA Terms and Conditions.
They simply call 1300 170 883, quote their address and we’ll respond to the home emergency*.
*Exclusions and limitations apply. Please refer to the RACV Emergency Home Assist Terms and Conditions for more details.
No, a tenant cannot authorise any repairs to be done that incurrs any additional cost without the landlord or property manager’s authorisation.
RACV Emergency Home Assist is widely available across Regional Victoria. Check here if the service is offered in your area.
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