- Choose from 3 levels of roadside assistance with different towing options to suit your business needs
- Get help across Victoria, or interstate from our auto club partners
- We typically arrive within an hour
- 24-hour waiting period applies when you join, or call 1800 686 464 for immediate help.
- Help for all types of vehicles, up to 8 tonnes gross vehicle mass (GVM), including electric cars
Unlimited callouts^, 24/7 all year round
Compare our roadside assistance business packages
Check what each level of roadside assistance includes.
*Prices valid as of 1 August 2024 and are subject to change.
**For more details about ineligible vehicles, see terms and conditions
^Fair use policy applies
Looking for help for your taxi or courier fleet?
Check the vehicle dimensions to find your best packages
We recommend different packages for different types of vehicles, based on vehicle dimensions and mass.
| Product type | ||||
|---|---|---|---|---|
|
Business Roadside Care |
4.0t |
2.1m |
2.3m |
5.5m |
|
Business Extra Care |
8.0t |
3.3m |
2.5m |
9.0m |
|
Business Total Care |
8.0t |
3.3m |
2.5m |
9.0m |
The above products are not available for taxis or couriers.
How roadside assistance works
-
Call RACV Business Roadside Assistance
Call 1800 686 464 and quote your membership number and car registration.
-
Wait for help
We’ll send a yellow patrol van to you. If in metro Melbourne you’ll get an SMS to track its arrival. Please secure any dogs or animals in your vehicle before we arrive.
-
Patrol van arrives usually within one hour
Our expert mechanic will ask you questions and run a diagnostic test to find out what’s wrong with your vehicle.
-
Repair or tow
8 out of 10 call outs are fixed on the spot. If we can’t, we’ll arrange to tow your vehicle to a repairer.
Common emergencies we can help with
Keep your vehicle moving with our roadside assistance packages, including service for battery electric or hybrid vehicles.
More than 1.6 million vehicles rely on RACV Emergency Roadside Assistance
Frequently asked questions
You can get emergency roadside assistance 24 hours after you purchase your subscription.*
If you're broken down now and need immediate help, call 1800 686 464.
*Some restrictions apply. For more information read the terms and conditions.
We support all types of businesses, as long as your fleet of vehicles fall within our dimension and weight limits. Check the limits.
If you've purchased RACV Business Roadside Assistance, you can get assistance from the auto club of the state you are in.
Call 1800 686 464. and you'll be connected to the auto club for the state you're in.
For more information read the terms and conditions.
Find details of auto clubs across Australia below.
Usually, we’ll have someone out to help you within an hour of your call.
However sometimes it takes longer for help to arrive. This depends on how great the demand for assistance is at any one time.
If you're broken down now and need immediate help, call 1800 686 464.
Yes, any licensed driver using your nominated vehicle can access your Business Roadside Assistance subscription.
This depends on your business needs, how often you’re on the road and how far you travel.
- Business Roadside Care is ideal for business who just want the essentials and only travel locally in metro Melbourne.
- Business Extra Care is great for businesses who are on the road more often, travelling in and out of metro Melbourne.
- Business Total Care is our premium package for businesses who travel beyond a 60km distance and want a comprehensive range of benefits.
Compare our plans to find the best option for your business.
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Monetary limits apply to individual breakdown benefits. All benefits in the table are subject to limitations and exclusions. Please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.
^Fair Use Policy applies
The information provided is general advice only and does not take into account your personal circumstances. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. For copies, visit racv.com.au. As a referrer, RACV Insurance Services Pty Ltd AFS Licence No. 230039 receives commission for each policy sold or renewed. Product(s) issued by Insurance Australia Ltd, ABN 11 000 016 722, AFS Licence No. 227681.