RACV technician assessing a bike and speaking with a smiling customer, with the RACV yellow patrol van behind them.

RACV Bike Assist

For just $47 per year, we'll get you and your bike home safely

Thank you for contacting us

Your reference number is

We'll contact you within 72 hours and may ask for this reference number.

Like having roadside assistance, but for your bike!

  • Get help in an emergency for just $47 per year.
  • No waiting period when you join, call 13 11 11 if you need help now.
  • 8 callouts per year across Victoria.

Explore options for your bike and car

Need roadside assistance for your car and your bike? We'll include Bike Assist free with your Total Care subscription.

Common bike emergencies we can help with

Punctured or flat tyre

Our patrol vans carry a variety of tyre tubes^ to replace your punctured tyre in metro Melbourne, or we can use your spare if you carry one. If we haven't got your tube size on hand, we'll arrange a taxi for you1.

Too tired to ride, lost or dehydrated

Whether you're exhausted or your plans change unexpectedly, we'll organise a maxi taxi1 to get you and your bike where you need to go.

Severe weather

You can't always rely on the weather throughout your ride. If you happen to get caught, we're here to help – rain, hail or shine.

Injury preventing you from riding

We'll organise a maxi taxi1 to get you and your bike where you need to go.

Broken spoke or other breakdown

If we can't replace your tyre tube, we'll send a maxi taxi1 to get you and your bike where you need to go.

1Up to the value of $50 per trip.
^Due to the range and variation in e-bike types, we're not able to replace punctured tyres on the spot.

How Bike Assist works

  • Call RACV Bike Assist

    Call 13 11 11, let us know your name, where you're located and what's gone wrong. Not a Bike Assist member? We can sign you up when you call.

  • Wait for help

    We'll send either a maxi taxi or one of our patrol vans, depending on your emergency or preference.

  • Get on your way again

    If we've sent a maxi taxi, simply tell the driver where you'd like to go (up to $50 per trip). If we sent a patrol, the mechanic will replace your tyre.

10,000+ Victorians pedal with peace of mind with RACV Bike Assist

24/7 support, including nights and public holidays

Call RACV Bike Assist on 13 11 11 anyime you're unable to ride and we'll find the best solution for you.

Up to 8 callouts, Victoria-wide

Ride with confidence when the unexpected happens throughout the year.

Taxi service

If you're unable to continue riding for any reason, we'll call a taxi to take you and your bike to your chosen location (up to $50 per trip).

No wait periods

You can access Bike Assist services as soon as you've joined.

Help for a range of bike types

We can help with mountain bikes, road bikes, hybrid bikes, cargo bikes, speed bikes, e-bikes and many more.

Everyday savings

Save on exclusive offers and discounts with us and our retail, entertainment, and travel partners.

RACV Bike Assist: How it works


How Bike Assist has helped our members

Getting you home safely

"Bike Assist is worth its weight in gold. One time, they took the bike and I all the way down to Cheltenham to my bike shop. I didn't expect RACV to go that extra yard. I would never be without RACV ever again."

Jen, Noble Park

Repairing tyres and tubes

"Bike Assist is a really handy back-up plan. If anything goes wrong you can easily get home, free of charge. One time I had punctured both the outer tyre and inner tube. I called RACV and they were here in 20 min."

Tim, Collingwood

Tyre tubes we carry

Our technicians carry a variety of bike tube sizes to fit your specific wheel.
We can also use your spare (if you carry one) to replace the tube.

Brand: Schwalbe
Diameter: 700c/27–28 inches
Width: 18–28mm
Valve length: 60mm/Presta

Brand: Schwalbe
Diameter: 700c/27–28 inches
Width: 28–45mm
Valve length: 60mm/Presta

Brand: Schwalbe
Diameter: 20 inches
Width: 1.5–2.5 inches
Valve length: 40mm/Schrader

Brand: Schwalbe
Diameter: 700c/27–28 inches
Width: 28–45mm
Valve length: 48mm/Schrader

Member prices and loyalty discounts

The longer you're a member, the greater your discount on selected products#.
Prices valid as of 1 August 2023 and are subject to change.

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Gold 50

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Get Bike Assist free with RACV Total Care

You can buy RACV Bike Assist separately, or get it included in RACV Total Care at no additional cost.

RACV Total Care

  • Help for you in any vehicle.
  • Help for one nominated vehicle with any driver.
  • 100km metro and regional towing or to the nearest RACV Service Centre.
  • Free Bike Assist.

Frequently asked questions

We know every cyclist is different, so we cover a range of bike types, including:

  • mountain bikes
  • road bikes
  • hybrid bikes
  • folding bikes
  • speed bikes
  • cargo bikes
  • touring bikes
  • e-bikes or electric bikes.

No, Bikes Assist doesn't cover personal injury, third party or theft insurance.

You can insure your bike as a portable item in your Contents Insurance policy.

If you'd like additional cover for a physical emergency or injury, you might consider ambulance cover.

Unfortunately, Bike Assist doesn't cover e-scooters but does cover all types of bicycles including mountain, road and electric bicycles.

If you need assistance for a broken down mobility scooter or wheelchair, we can help with Emergency Wheelchair and Scooter Assist.

RACV Bike Assist is currently only operating in Victoria.

We'll arrange a taxi service to bring you and your bike to a chosen destination and will cover up to $50 for the taxi callout.

If you need to repair a punctured tyre, we help cyclists in metropolitan Melbourne.

We'll always send a suitable taxi to bring you and your e-bike to your chosen destination after a breakdown (up to $50 value). This includes maxi taxis.

Due to the range and variation in e-bike types, we may not be able to replace all punctured tyres on the spot.

If you've got Total Care, roadside assistance for your bicycle or e-bike is covered under your subscription. Otherwise, you can buy Bike Assist online or call 13 72 28 and we can sort this for you.

Yes, if you don't have RACV Bike Assist, we can sign you up when you call. There are no waiting periods – you can access Bike Assist services as soon as you've joined.

Yes, we'll arrange an appropriately-sized vehicle that will fit your bike. Most of the time this will be a maxi taxi.

We'll send a taxi anywhere you've stopped riding in Victoria, and bring you and your bike to your chosen destination.

Call us on 13 11 11 if you can no longer ride for any reason.

If you've stopped riding anywhere in Victoria and there's road access to you, we'll send a taxi.

There may be times where the wait for a taxi is longer than expected, but we won't leave you stranded.

Bike news and advice

# RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount.

Monetary limits apply to individual breakdown benefits. All benefits in the table are subject to limitations and exclusions. Please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.

Broken down on your bike and need help?