RACV Resorts

Everything you need to know about how we’re responding to Coronavirus (COVID-19).

Exceptions to Victorian RACV Resort closures

While we can’t currently host guests at our resorts, there are a few exceptions in place for those who don’t live in Metropolitan Melbourne or Mitchell Shire. At facilities that remain open, you’ll be asked to provide photo ID with a current residential address.

  • RACV Torquay Resort

     
    • One Lifestyle Fitness Centre will stay open for gym Members.
    • Golf course will remain open.
    • One Spa treatments still available.

  • RACV Goldfields Resort

     
    • Golf course will remain open.

Bookings for golf, One Spa and the Lifestyle Fitness Club at each Resort are required.

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Our hygiene promise

We’re committed to making sure our properties are ready to deliver the same great experience for Members and guests, while meeting all Government requirements.

Our already high health and hygiene standards have been enhanced with new measures. Watch our team explain. 

         

Physical distancing

Markings to maintain physical distancing in all spaces.

Increased cleaning

More frequent cleaning across the property.

Hand hygiene

Sanitising stations available for guests and staff.

Reduced contact

Cashless transactions to minimise close contact.

Contact tracing

Recording contact details in the event COVID-19 cases are reported.

Plan a future visit

  • Arrival and Departure

    You will be welcomed at Resort entries for screening before entering the property. 

    • Valet parking and porterage won’t be available. 
    • You’ll need to provide your contact details when you arrive and each time you use a Resort facility. This helps us with contact tracing if a COVID-19 case is reported. 
    • Only one person per traveling group will be invited to the check-in desk. 
    • You’ll need to show photo identification and provide a credit card. All transactions across Resort facilities will be cashless. 
    • We’ll ask you to make full payment for your stay when you check-in. 
    • A contactless express check-out service is available on departure.

  • In your room

    We want to make your stay as comfortable as possible. With this in mind, some housekeeping and in-room services will be different. 

    • Staff won't enter your room unless you want them to - housekeeping will only be provided upon request. 
    • Fresh towels and amenities can be provided on request via contactless delivery. 
    • For all in-room dining, a single-use menu will be provided and served via contactless delivery. 
    • The mini-bar won’t be stocked; however, you’ll still be able to purchase items. 
    • Additional pillows and blankets are still available on request, via contactless delivery.

  • Resort facilities

    Bookings for individual facilities at each Resort are required during this time.

    • Operating hours and dining menus may change, so please check availability to avoid disappointment.
    • Advance bookings can be arranged by visiting our booking page.

Dining
  • Venues will operate with set booked seating times, including breakfast. To avoid disappointment, please book early and ahead of your stay. 
  • A la carte dining will replace buffets and physical distancing will be in place between groups.
  • Extra hygiene measures will be in place with single- use menus and tables set once guests are seated.

Golf

  • Tee times will be staggered with 1st tee starts to support physical distancing. 
  • Flag sticks are to remain in holes and there will be no use of rakes by golfers.
  • For more information on our golf courses, read our frequently asked questions.

One Spa

  • Couple bookings won’t be available. 
  • Staff will wear masks during your visit.
  • Single-use treatment equipment will be used and lockers and waiting areas will be set for social distancing. 
  • Water-based treatments such as Hammam and Steam Rooms may not be available. 
  • You’ll need to shower prior to treatment if shower facilities are available.

Pool, Spa, Sauna and Steam Rooms
  • There’ll be limits to the number of people using these spaces at any one time.
  • The gym will be closed at set times for additional cleaning. Please check operating hours when you book.
  • Limits will apply to the number of people using the pool area at any one time.
  • There may be limited access to spas, saunas, and steam rooms.
  • All guests need to shower before using the pool, spa, sauna and steam room facilities.

Fitness Centre

  • A towel is required at all times.
  • Single use disposable wipes will be available to wipe down equipment before and after use. 
  • Water fountains have been disabled, so remember to bring your own bottle.

Conferences and Events

  • Venue inspections can be done virtually. For in-person inspections, only a few staff and visitors are permitted. 
  • Event organisers need to provide contact details of all attendees. This helps us with contact tracing if a COVID-19 case is reported. 
  • Meeting spaces, shared equipment and amenities will be cleaned frequently, before and after use. 
  • Spray sanitiser and wipes will be made available.  
  • Conference rooms will be set for social distancing and maximum gatherings in line with Government guidelines. 
  • Individually served catering and refreshments will replace buffets.

Booking and cancellation

If you’re feeling unwell, we kindly ask that you postpone your visit to our properties. To cancel a booking, please call the Resort you intended to stay at directly. 

If you need to make a cancellation or change to an existing booking, please contact the Resort as soon as possible to ensure the room can be made available to others wishing to stay at the Resort. This is especially important for school holidays and other peak periods when rooms are in high demand.

For bookings between 26 June - 17 September 2020, you may cancel free of charge until 48 hours prior to your stay. 

For bookings from 18 September 2020, you may cancel free of charge until 48 hours prior to your stay except for in the following circumstances: 

  • 14 days for special event and school holiday periods (the Resort Booking and Cancellation Policy has further information about peak periods and relevant dates).
  • Promotional rates and special offers require full prepayment at time of booking with no cancellations, refunds or changes permitted.

If unsure, please check the terms and conditions of the offer prior to booking. Alternatively, contact the Resort directly for clarification or check your confirmation email.

These terms will take priority to the extent they are inconsistent with the Resort Booking and Cancellation Policy.

Frequently asked questions

More information on our locations and services

Useful COVID-19 links