RACV Resorts

Everything you need to know about your next visit.

  • Advice for guests staying at RACV Resorts


    Anyone requiring COVID-19 testing and subsequent isolation or quarantine, who has visited a hot spot or exposure site, or who is currently awaiting COVID-19 test results is unable to visit or stay at RACV’s Resort properties.

    All our Resorts in Victoria, Queensland and Tasmania are open. Restrictions apply for guests arriving from hot spots or exposure sites.

    Please see our detailed advice below for RACV Resorts guests.

    We thank you for your patience and support.

    We will handle your information to comply with government guidelines regarding the COVID-19 health emergency and to assist local health authorities with contact tracing. Incomplete or inaccurate information will affect the ability of health authorities to conduct their inquiries and to contact you if you’re at risk. Our Privacy Charter (racv.com.au/privacy) explains how you can contact us, get access to and update your information, and how to lodge a privacy complaint.

Visiting our Victorian resorts

In line with the Victorian Travel Permit System, the following restrictions are in place for visits to our Victorian resorts:

  • We are unable to accept guests from a Red Zone.
  • We are able to accept guests from an Orange Zone once a negative COVID-19 test have been received.
  • We are able to accept guests from a Green Zone.

We are unable to accept guests who have visited a Tier 1 exposure site during times specified by DHHS.

Visiting our Hobart Hotel

In line with Tasmanian border entry conditions, the following restrictions are in place for visits to our Hobart Hotel:

We thank you for your continued understanding and support.
 
Should you have a reservation that is impacted by the Government advice, please contact us.

Our hygiene promise

We’re committed to making sure our properties are ready to deliver a great experience for Members and guests while meeting all Government requirements. Our already high health and hygiene standards have been enhanced with new measures.

Physical distancing

Markings to maintain physical distancing in all spaces.

Increased cleaning

More frequent cleaning across the property.

Hand hygiene

Sanitising stations available for guests and staff.



Reduced contact

Cashless transactions to minimise close contact.

Contact tracing

Recording contact details in the event COVID-19 cases are reported.

Face masks

In line with Victorian Government guidelines, all Victorians must carry a face mask when leaving home and wear it when a safe distance can't be maintained.

What's changed when you visit our Resorts

Keeping you safe is our top priority, which is why we’ve made some changes to the way accommodation and other facilities operate at RACV Resorts. We also ask you to help us keep everybody safe by following our guidelines, and letting us know if you see something unsafe during your visit.

Find out more below about what to expect from your future visit to our Resorts, as well as specific changes relating to dining and facilities.

  • Before you visit

    Before your stay, you’ll need to book some experiences (such as dining and One Spa treatments) to avoid missing out, as spaces will be limited to maintain physical distancing. 

    • You can make bookings using the contact details for individual Resort facilities.
    • Dining may be outdoors so please pack suitable clothing for predicted weather to ensure you enjoy your experience.
    • Keep in mind operating hours and dining menus may be different from your previous visits.
    • If you have symptoms or have been in close contact with someone confirmed to have COVID-19 in the last 14 days, or are currently required to be in isolation, please contact us to cancel your booking.

  • Arrival and Departure

    You will be welcomed at Resort entries for screening upon arriving and may be asked to be temperature checked. 

    • Valet parking and porterage won’t be available. 
    • You’ll need to provide your contact details when you arrive and each time you use a Resort facility. This helps us with contact tracing if a COVID-19 case is reported. 
    • All members of the party will be asked to complete a COVID-Safe declaration. You may be asked to undertake a temperature check and complete a declaration on multiple occasions during your stay.  If you demonstrate symptoms during your stay you will be asked to leave our property.
    • You’ll need to show photo identification and provide a credit card. All transactions across Resort facilities will be cashless. 
    • We’ll ask you to make full payment for your stay when you check-in. 
    • A contactless express check-out service is available on departure.

  • In your room

    We want to make your stay as comfortable as possible. With this in mind, some housekeeping and in-room services have changed. 

    • Staff won't enter your room unless you want them to - housekeeping will only be provided upon request. Requested housekeeping will only be undertaken when you are not in the room.
    • Fresh towels and amenities can be provided on request via contactless delivery. 
    • In-room dining will be served via contactless delivery. 
    • The mini-bar won’t be stocked; however, you’ll still be able to purchase items. 
    • Additional pillows and blankets are still available on request, via contactless delivery.

  • Resort facilities

    Bookings for some experiences such as One Spa and dining at each Resort are required during this time.

    • Operating hours and dining menus may change, so please check availability to avoid disappointment.
    • Not all facilities may be open during your visit
    • Advance bookings can be arranged by visiting our bookings page.

Golf

  • Tee times may be staggered with 1st tee starts to support physical distancing. 
  • At our Victorian courses, flag sticks are to remain in holes and there will be no use of rakes by golfers.
  • For more information on our golf courses, read our frequently asked questions.

Dining
  • Venues will operate with set booked seating times, including breakfast. To avoid disappointment, please book early and ahead of your stay.
  • You may be seated at an outdoor dining location; please ensure you bring appropriate clothing given the predicted weather. 
  • A la carte dining may replace buffets and physical distancing will be in place between groups.
  • Extra hygiene measures will be in place with tables set once guests are seated. You may be asked to complete a temperature check on arrival as well as completing a COVID-Safe health declaration and provide contact tracing information.

One Spa

  • Couple bookings won’t be available. 
  • Staff will wear masks during your visit and will temperature check all guests.
  • Single-use treatment equipment will be used and lockers and waiting areas will be set for social distancing. 
  • Water-based treatments such as Hammam and Steam Rooms may not be available. 
  • You’ll need to shower prior to treatment if shower facilities are available.

Fitness Centre

  • Gyms will be closed at times for additional cleaning. Please check operating hours when you book.
  • A towel is required at all times.
  • Single-use disposable wipes will be available to wipe down equipment before and after use. 
  • Water fountains have been disabled, so remember to bring your own bottle.

Pool, Spa, Sauna and Steam Rooms
  • When open, there’ll be limits to the number of people using these spaces at any one time.
  • These facilities will be closed at times for additional cleaning. Please check operating hours when you book.
  • Limits apply to the number of people using the pool, spa, sauna and steam rooms at any one time.
  • All guests need to shower before using the pool, spa, sauna and steam room facilities if shower facilities are available.

Conferences and Events

  • Venue inspections can be done virtually or in person.
  • Event organisers need to provide contact details of all attendees. This helps us with contact tracing if a COVID-19 case is reported. 
  • Meeting spaces, shared equipment and amenities will be cleaned frequently, before and after use. 
  • Spray sanitiser and wipes will be made available.  
  • Conference rooms will be set for social distancing and maximum gatherings in line with Government guidelines. 
  • Individually served catering and refreshments may replace buffets.

Bookings for some facilities and dining options are required at each Resort.

Learn more

Booking and cancellations

If you have symptoms or have been in close contact with someone confirmed to have COVID-19 in the last 14 days, or are currently required to be in isolation, please contact us to cancel your booking.

If you need to make a cancellation or change to an existing booking, please contact the Resort as soon as possible to ensure the room can be made available to others wishing to stay at the Resort. This is especially important for school holidays and other peak periods when rooms are in high demand.

You may cancel free of charge until 48 hours prior to your stay except for in the following circumstances: 

  • 14 days for special event and school holiday periods (the Resort Booking and Cancellation Policy has further information about peak periods and relevant dates).
  • Certain promotional rates and special offers require full prepayment at time of booking with no cancellations, refunds or changes permitted.

If unsure, please check the terms and conditions of the offer prior to booking. Alternatively, contact the Resort directly for clarification or check your confirmation email.

These terms will take priority to the extent they are inconsistent with the Resort Booking and Cancellation Policy.

Frequently asked questions

What will be open when I visit?

When you visit our properties, not all facilities will be open or open in the same way. We appreciate your understanding as we begin to reopen within the new COVID-Safe environment. Please keep up to date via this page, our bookings page or contact us directly.

Do I have to give my details multiple times if I have already provided them at entry to the Resort?

Yes. RACV are committed to protecting our Members, guests and staff at all times.

As part of our commitment to ensure this, contact tracing of all people at all of our facilities needs to be maintained and we ask for your help to do this.

Please view our hygiene promise for more information on the new measures we have put in place to ensure your safety when you next visit one of our RACV Resorts.

More information on our locations and services

Useful COVID-19 links