RACV Resorts and Covid-19

Everything you need to know about your next visit.

  • Visiting RACV Resorts

    Our Resorts in Victoria, Queensland and Tasmania are open. Before you visit, you can check the specific facility opening hours. 

    In line with RACV's conditions of entry, all staff must be fully vaccinated or have a valid medical exemption to work at our properties.

    We are currently unable to accept visitors or guests to RACV Resort properties if you or anyone in your party:

    • are currently awaiting COVID-19 test results and are required to isolate or quarantine
    • feel unwell and display any symptoms of illness.

    Please see our detailed advice below for RACV Resorts guests.

    We thank you for your patience and support.

Our hygiene and safety standards are in place to make your interactions with us, and each other, safe.

Staff vaccination

Our frontline staff are vaccinated in line with government requirements at our Victorian properties to ensure the ongoing safety of our staff, our Members and all those we interact with.

Face masks

Masks must be worn in line with guidelines.

Physical distancing

We’re continuing to follow social distancing guidelines across all our venues and services.

Hygiene and cleaning

We’re continuing to provide increased cleaning and hand sanitiser stations.

Keeping you safe is our top priority, which is why we’ve made some changes to the way accommodation and other facilities operate at RACV Resorts. We also ask you to help us keep everybody safe by following our guidelines, and letting us know if you see something unsafe during your visit.

Find out more below about what to expect from your future visit to our Resorts, as well as specific changes relating to dining and facilities.

  • Before you visit

    • Before your stay, we recommend booking some experiences (such as dining and One Spa treatments) to avoid missing out, as spaces may be limited. Keep in mind operating hours may be different from your previous visits.
    • If you have symptoms or are currently required to be in isolation, please contact us to cancel your booking.

  • Arrival and Departure

    • Valet parking and porterage won’t be available. 
    • You’ll need to show photo identification and provide a credit card. All transactions across Resort facilities will be cashless. 
    • We’ll ask you to make full payment for your stay when you check-in. 
    • A contactless express check-out service is available on departure.

  • In your room

    • Staff won't enter your room unless you want them to and housekeeping will only be provided upon request when you’re not in the room.
    • Fresh towels and amenities can be provided on request via contactless delivery. 
    • In-room dining will be served via contactless delivery. 
    • The mini-bar won’t be stocked; however, you’ll still be able to purchase items. 
    • Additional pillows and blankets are still available on request, via contactless delivery.

Golf

Visiting RACV Golf Courses in Victoria

In line with the new Government requirements the following conditions will be enforced across all Victorian golf courses and facilities:

  • Playing groups are capped at 4 people.  

Visiting RACV Golf Courses in Queensland

In line with Government requirements the following conditions will be enforced across our Queensland golf course and facilities:

  • Playing groups will be up to 4 people a maximum 2 people per cart.
  • Unrestricted competition play (all forms of competition, including championships, open days, inter-club competition) currently permitted.
  • Individual and group coaching is allowed.

Dining
  • Venues will operate with set booked seating times, including breakfast. To avoid disappointment, please book early and ahead of your stay.
  • A la carte dining may replace buffets and physical distancing will be in place between groups.
  • Extra hygiene measures will be in place with tables set once guests are seated.

One Spa

  • Couple bookings won’t be available. 
  • Single-use treatment equipment will be used and lockers and waiting areas will be set for social distancing. 
  • Water-based treatments such as Hammam and Steam Rooms may not be available. 
  • You’ll need to shower prior to treatment if shower facilities are available.

Fitness Centre

  • Gyms will be closed at times for additional cleaning. Please check operating hours when you book.
  • A towel is required at all times.
  • Single-use disposable wipes will be available to wipe down equipment before and after use. 
  • Water fountains have been disabled, so remember to bring your own bottle.

Pool, Spa, Sauna and Steam Rooms
  • When open, there’ll be limits to the number of people using these spaces at any one time.
  • These facilities will be closed at times for additional cleaning. Please check operating hours when you book.
  • Limits apply to the number of people using the pool, spa, sauna and steam rooms at any one time.
  • All guests need to shower before using the pool, spa, sauna and steam room facilities if shower facilities are available.

Conferences and Events

  • Venue inspections can be done virtually or in person.
  • Meeting spaces, shared equipment and amenities will be cleaned frequently, before and after use. 
  • Spray sanitiser and wipes will be made available.  
  • Conference rooms will be set for social distancing and maximum gatherings in line with Government guidelines. 
  • Individually served catering and refreshments may replace buffets.

If you have symptoms or are currently required to be in isolation, please contact us to cancel your booking.

If you need to make a cancellation or change to an existing booking, please contact the Resort as soon as possible to ensure the room can be made available to others wishing to stay at the Resort. This is especially important for school holidays and other peak periods when rooms are in high demand.

You may cancel free of charge until 48 hours prior to your stay except for in the following circumstances: 

  • 14 days for special event and school holiday periods (the Resort Booking and Cancellation Policy has further information about peak periods and relevant dates).
  • Certain promotional rates and special offers require full prepayment at time of booking with no cancellations, refunds or changes permitted.

If unsure, please check the terms and conditions of the offer prior to booking. Alternatively, contact the Resort directly for clarification or check your confirmation email.

These terms will take priority to the extent they are inconsistent with the Resort Booking and Cancellation Policy.