If you’re feeling unwell, we kindly ask that you postpone your visit to our properties. To cancel a booking, please call the Resort you intended to stay at directly.
If you need to make a cancellation or change to an existing booking, please contact the Resort as soon as possible to ensure the room can be made available to others wishing to stay at the Resort. This is especially important for school holidays and other peak periods when rooms are in high demand.
For bookings between 26 June - 17 September 2020, you may cancel free of charge until 48 hours prior to your stay.
For bookings from 18 September 2020, you may cancel free of charge until 48 hours prior to your stay except for in the following circumstances:
- 14 days for special event and school holiday periods (the Resort Booking and Cancellation Policy has further information about peak periods and relevant dates).
- Promotional rates and special offers require full prepayment at time of booking with no cancellations, refunds or changes permitted.
If unsure, please check the terms and conditions of the offer prior to booking. Alternatively, contact the Resort directly for clarification or check your confirmation email.
These terms will take priority to the extent they are inconsistent with the Resort Booking and Cancellation Policy.