Staying safe together

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Keeping you safe is our top priority, which is why we’ve made some changes to the way our facilities at RACV Resorts operate.

We're committed to delivering the same exceptional service and experience our Members and guests expect, while ensuring we meet COVID-Safe requirements.

Watch this video to learn more about the health and safety guidelines we've put in place to help everyone stay safe and well.

  • Visiting RACV Resorts

    In line with government advice, all staff, Members and guests aged 12+ must be fully vaccinated or have a valid medical exemption to visit or stay at any of our RACV Club and Resort properties in Victoria. Please be ready to show evidence of your vaccination status or medical exemption when you visit our facilities.

    From 6pm on Friday 12 November, you can no longer use a medical certificate as evidence of exemption from COVID-19 vaccination. To find out what proof is valid, read about changes to medical exemptions.

    Our Victorian Resorts

    All Victorian Resort properties are open. Please check specific facility opening hours before your visit. Restrictions may apply for guests arriving from high-risk areas or exposure sites.

    Our Queensland and Tasmanian Resorts

    Our resorts in Queensland and Tasmania are open. Please check specific facility opening hours before your visit. Restrictions may apply for guests arriving from high-risk areas or exposure sites.

    Advice for guests at RACV Resorts

    We are currently unable to accept visitors or guests to RACV Resort properties if you or anyone in your party:

    • cannot show valid documentation on arrival at our facilities
    • are required to test for COVID-19 and isolate or quarantine
    • have visited a hot spot or exposure site
    • are currently awaiting COVID-19 test results
    • feel unwell and display any symptoms of illness.

    Please see our detailed advice below for RACV Resorts guests.

    We thank you for your patience and support.

    Your information will be handled in compliance with government guidelines regarding the COVID-19 public health response and may be used to assist local health authorities with contact tracing. Incomplete or inaccurate information will affect the ability of health authorities to conduct their inquiries and to contact you if you’re at risk. Our Privacy Charter explains how you can contact us, access or update your information, and how to lodge a privacy complaint.

Visiting our Victorian Resorts

In line with Victorian Government advice, the following restrictions are in place for visits to our Victorian properties:

  • We are able to accept Members and guests from a Red Zone once a negative COVID-19 test has been received.
  • We are able to accept Members and guests from an Orange Zone if fully vaccinated and not displaying any symptoms.
  • We are able to accept Members and guests from a Green Zone.
  • We are unable to accept guests who have visited a Tier 1 exposure site during times specified by the Department of Health.
  • All staff, Members and guests aged 12+ must be fully vaccinated or have a valid medical exemption to visit or stay at any of our RACV Club and Resort properties. Please be ready to show evidence of both of these prior to stays, and during your visit.

Visiting our Hobart Hotel

In line with Tasmanian border entry conditions, the following restrictions are in place for visits to our Hobart Hotel:

Visiting our Queensland Resorts

In line with the Queensland Government travel category system, the following restrictions are in place for visits to our Queensland resorts:

  • We are unable to accept Members and guests who have visited a Declared Hotspot during the time period declared by the Queensland Government.
  • We are unable to accept guests who have visited an Exposure Site during times specified by the Queensland Government.

We thank you for your continued understanding and support.

Keeping each other safe

We’re committed to making sure our properties are ready to deliver a great experience for Members and guests while meeting all Government requirements. Our already high health and hygiene standards have been enhanced with new measures.

Staff vaccination

Our frontline staff are vaccinated in line with government requirements at our Victorian properties to ensure the ongoing safety of our staff, our Members and all those we interact with.

Check-in and vaccination status

We’ll ask you to check in using the COVID-Safe QR code and show proof of vaccination (or a medical exemption) when visiting or staying at a Victorian RACV Resort or property.

Contact tracing

Where appropriate, we’ll ask to record your contact details to help with contact tracing if any COVID-19 cases are reported.



Face masks

Masks must be worn in line with guidelines. If you have a lawful reason not to wear a mask, we may ask to see written evidence of this.

Physical distancing

We’re continuing to follow social distancing guidelines across all our venues and services.

Hygiene and cleaning

We’re continuing to provide increased cleaning and hand sanitiser stations.

What's changed when you visit our Resorts

Keeping you safe is our top priority, which is why we’ve made some changes to the way accommodation and other facilities operate at RACV Resorts. We also ask you to help us keep everybody safe by following our guidelines, and letting us know if you see something unsafe during your visit.

Find out more below about what to expect from your future visit to our Resorts, as well as specific changes relating to dining and facilities.

  • Before you visit

    Before your stay, you’ll need to book some experiences (such as dining and One Spa treatments) to avoid missing out, as spaces will be limited to maintain physical distancing. 

    • You can make bookings using the contact details for individual Resort facilities.
    • Dining may be outdoors so please pack suitable clothing for predicted weather to ensure you enjoy your experience.
    • Keep in mind operating hours and dining menus may be different from your previous visits.
    • If you have symptoms or have been in close contact with someone confirmed to have COVID-19 in the last 14 days, or are currently required to be in isolation, please contact us to cancel your booking.
  • Arrival and Departure

    You will be welcomed at Resort entries for screening upon arriving and may be asked to be temperature checked. 

    • Valet parking and porterage won’t be available. 
    • You’ll need to provide your contact details when you arrive and each time you use a Resort facility. This helps us with contact tracing if a COVID-19 case is reported. 
    • All members of the party will be asked to complete a COVID-Safe declaration. You may be asked to undertake a temperature check and complete a declaration on multiple occasions during your stay.  If you demonstrate symptoms during your stay you will be asked to leave our property.
    • You’ll need to show photo identification and provide a credit card. All transactions across Resort facilities will be cashless. 
    • We’ll ask you to make full payment for your stay when you check-in. 
    • A contactless express check-out service is available on departure.
  • In your room

    We want to make your stay as comfortable as possible. With this in mind, some housekeeping and in-room services have changed. 

    • Staff won't enter your room unless you want them to - housekeeping will only be provided upon request. Requested housekeeping will only be undertaken when you are not in the room.
    • Fresh towels and amenities can be provided on request via contactless delivery. 
    • In-room dining will be served via contactless delivery. 
    • The mini-bar won’t be stocked; however, you’ll still be able to purchase items. 
    • Additional pillows and blankets are still available on request, via contactless delivery.
  • Resort facilities

    Bookings for some experiences such as One Spa and dining at each Resort are required during this time.

    • Operating hours and dining menus may change, so please check availability to avoid disappointment.
    • Not all facilities may be open during your visit
    • Advance bookings can be arranged by visiting our bookings page.

Golf

Visiting RACV Golf Courses In Victoria

Our already high health and hygiene standards have been enhanced with new measures, and in line with the new Government requirements the following conditions to our golf operations will be enforced across all Victorian golf courses and facilities:

  • From 6pm Friday, 29 October playing groups are capped at 4 people and all visitors on property will need to be fully vaccinated.
  • QR code sign in must be completed every game/day members attend site.
  • Masks must be worn in line with Victorian Government requirements (i.e. unless there is a valid medical reason). 
  • Practice facilities are open for use, however, players using these facilities must check in at the Golf Shop and use the QR Service.  

Please be ready to show evidence of your vaccination status or medical exemption during your visit at our RACV Resort properties and facilities in Victoria.

Visiting RACV Golf Courses In Queensland

In line with Government requirements the following conditions to our golf operations will be enforced across our Queensland golf course and facilities:

  • Playing groups will be up to 4 people a maximum 2 people per cart.
  • Masks must be worn outdoors when you are unable to maintain 1.5m apart from people who are not part of your household.
  • Practice facilities are open for use, however, players using these facilities must observe physical distancing and check in at the Golf Shop and use the QR Service.  
  • Unrestricted competition play (all forms of competition, including championships, open days, inter club competition) currently permitted.
  • Individual and group coaching is allowed. Coaches and participants must adhere to social distancing and mask restrictions above.

Dining

  • Venues will operate with set booked seating times, including breakfast. To avoid disappointment, please book early and ahead of your stay.
  • You may be seated at an outdoor dining location; please ensure you bring appropriate clothing given the predicted weather. 
  • A la carte dining may replace buffets and physical distancing will be in place between groups.
  • Extra hygiene measures will be in place with tables set once guests are seated. You may be asked to complete a temperature check on arrival as well as completing a COVID-Safe health declaration and provide contact tracing information.

One Spa

  • Couple bookings won’t be available. 
  • Staff will wear masks during your visit and may temperature check guests. 
  • Single-use treatment equipment will be used and lockers and waiting areas will be set for social distancing. 
  • Water-based treatments such as Hammam and Steam Rooms may not be available. 
  • You’ll need to shower prior to treatment if shower facilities are available.

Fitness Centre

  • Gyms will be closed at times for additional cleaning. Please check operating hours when you book.
  • A towel is required at all times.
  • Single-use disposable wipes will be available to wipe down equipment before and after use. 
  • Water fountains have been disabled, so remember to bring your own bottle.

Pool, Spa, Sauna and Steam Rooms

  • When open, there’ll be limits to the number of people using these spaces at any one time.
  • These facilities will be closed at times for additional cleaning. Please check operating hours when you book.
  • Limits apply to the number of people using the pool, spa, sauna and steam rooms at any one time.
  • All guests need to shower before using the pool, spa, sauna and steam room facilities if shower facilities are available.

Conferences and Events

  • Venue inspections can be done virtually or in person.
  • Event organisers need to provide contact details of all attendees. This helps us with contact tracing if a COVID-19 case is reported. 
  • Meeting spaces, shared equipment and amenities will be cleaned frequently, before and after use. 
  • Spray sanitiser and wipes will be made available.  
  • Conference rooms will be set for social distancing and maximum gatherings in line with Government guidelines. 
  • Individually served catering and refreshments may replace buffets.

Bookings for some facilities and dining options are required at each Resort.

Booking and cancellations

If you have symptoms or have been in close contact with someone confirmed to have COVID-19 in the last 14 days, or are currently required to be in isolation, please contact us to cancel your booking.

If you need to make a cancellation or change to an existing booking, please contact the Resort as soon as possible to ensure the room can be made available to others wishing to stay at the Resort. This is especially important for school holidays and other peak periods when rooms are in high demand.

You may cancel free of charge until 48 hours prior to your stay except for in the following circumstances: 

  • 14 days for special event and school holiday periods (the Resort Booking and Cancellation Policy has further information about peak periods and relevant dates).
  • Certain promotional rates and special offers require full prepayment at time of booking with no cancellations, refunds or changes permitted.

If unsure, please check the terms and conditions of the offer prior to booking. Alternatively, contact the Resort directly for clarification or check your confirmation email.

These terms will take priority to the extent they are inconsistent with the Resort Booking and Cancellation Policy.

Frequently asked questions

What will be open when I visit?

When you visit our properties, not all facilities will be open or open in the same way. We appreciate your understanding as we begin to reopen within the new COVID-Safe environment. Please keep up to date via this page, our bookings page or contact us directly.

Do I have to give my details multiple times if I have already provided them at entry to the Resort?

Yes. RACV are committed to protecting our Members, guests and staff at all times.

As part of our commitment to ensure this, contact tracing of all people at all of our facilities needs to be maintained and we ask for your help to do this.

Please view our COVID-Safe measures for more information on the new measures we have put in place to ensure your safety when you next visit one of our RACV Resorts.

More information on our locations and services