Travel insurance refunds

This refund is about a system error that resulted in an overcharge on your travel insurance policy purchased through RACV issued by Tokio Marine & Nichido Fire Insurance Co., Ltd. (Tokio Marine). 

Tokio Marine & Nichido Fire Insurance Co., Ltd. (Tokio Marine) is the insurer and provider of your travel insurance. Their ABN is 80 000 438 219, and their Australian Financial Services Licence no. is 246 548. Tokio Marine is a member of the Tokio Marine Group, one of the largest international insurance groups. Visit: tokiomarine.com.au

RACV sells RACV Travel Insurance on behalf of Tokio Marine as their authorised representative. For full information about RACV and Tokio Marine, read the Financial Services Guide (FSG), which forms part of the combined Product Disclosure Statement and FSG for the RACV Travel Insurance product.

The overcharge occurred due to a systems issue related to the age of at least one traveller listed on your Certificate of Insurance.

Complete the details requested on the secure portal. When you submit, you will receive a confirmation message. Tokio Marine will then process your refund, and it will be refunded into your bank account with payment showing as “COI Policy Number Tokio Marine” on your statement. Your data will be handled securely in accordance with Tokio Marine's Privacy Policy

Tokio Marine will require your email address to assist you in submitting your refund request and to send you a confirmation. If you don’t have an email, please call the Tokio Marine Customer Service Team at (02) 8055 1634 between 9am – 5pm AEST, Monday – Friday, and you will be assisted in submitting your reimbursement.

The refund process may take up to four weeks.

You’ll need to provide the primary traveller’s first name, last name, and date of birth. You’ll also need to provide your bank account details: account holder name, BSB, and account number.

You will see a confirmation message and receive a confirmation email once you have submitted your details. Once the reimbursement has been processed, you will also see it confirmed on your bank statement within four weeks with your Policy Number as the reference.

Yes, your personal information will be handled securely, and always following Tokio Marine’s Privacy Policy. The refund portal is only accessible to those eligible for a refund.

No, for security reasons, bank details must be submitted via the secure portal using the link provided. Phone and email submissions with bank account details cannot be accepted.