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RACV tradesman fixing a front door lock using a screwdriver.

Emergency tradies on-call for $267 per year

Unlimited* emergency callouts 24/7 with an Emergency Home Assist plan

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What’s included
How it works
Frequently asked questions
Other services
Terms and conditions
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We'll contact you within 72 hours and may ask for this reference number.

Plan for the unexpected with Emergency Home Assist

You never know when you’ll need an emergency plumber, locksmith or electrician.

Unlimited* emergency help 24/7

Rapid-response, unlimited callouts* included in your plan (see terms and conditions).

Plumbers, electricians and locksmiths

Qualified tradies on-call 24/7, 365 days, nights or weekends included.

Flexible payments and discounts

Pay yearly or monthly^. RACV Members save up to 20%#.

Quality guaranteed with warranty

Get 12-month warranty on labour and services from our accredited tradies.

We’ll make sure it’s safe

If it can’t be fixed on the spot, we’ll make it safe and let you know any next steps.

Access member benefits and offers

Get loyalty discounts and RACV Member offers with your Emergency Home Assist plan.

Check what’s included in your plan

Your plan includes callouts for home emergencies. RACV Trades can also help with general maintenance and repairs.

Blocked toilet, pipe or drain

Overflow, backup, or water not flowing through outlet. Excludes general maintenance or installing new toilet.

Internal water leaks

Down walls or through ceiling from blocked downpipes, gutters or damaged roof.

Broken tap or shower

Causing significant water damage or wastage. Excludes dripping taps and shower heads, or installing new taps, sinks, shower heads.

Broken heating or cooling system

Faulty components, gas issues, or unable to reignite pilot light.

Burst pipe

Causing significant water damage or wastage.

Gas leak, damaged pipe

We'll repair the leak or isolate the gas line to make it safe.

Faulty or burst hot water system

Gas issue, faulty components, or unable to reignite pilot light.

Power or lighting fault

Due to electrical faults. Excludes area-wide power outages and blackouts.

Broken air-conditioning system

We’ll assess the cause of the fault and repair if possible.

Faulty hot water system

Due to faulty components or electrical issues.

Internal leaks in light fittings or fixtures

We will isolate power from the affected area.

Locked out of the house

We will get you safely back inside.

Broken or jammed doors

If home security is threatened, we’ll make it safe.

Broken glass or windows

If it’s unsafe or affects security, we’ll make it safe and clean up. Available in metro Melbourne only. Excludes glass replacement.

How it works

  • Buy your annual plan

    Pay $267 per year or $22.75 per month^. RACV Member? You could be eligible for loyalty discounts.

    A 72-hour waiting period applies.

  • Call 13 46 63 for urgent repairs

    We'll send a qualified tradie, usually within the hour. Your plan includes unlimited* emergency callouts, 24/7.

  • Tradie gets to work

    Many emergencies can be fixed on the spot. If yours can’t, the tradie will provide a temporary fix to make the area safe.

  • We let you know next steps

    If more work is needed for the repair, you’ll get a quote through RACV Trades, with no obligation.

Frequently asked questions

We can help with urgent repairs, such as:

  • internal leaks
  • blocked toilet, pipe or drain
  • broken tap or showerhead
  • burst pipe
  • broken or burst hot water system
  • broken or damaged heating/cooling system
  • being locked out of the house
  • blackout or power failure in the house
  • broken glass (metro Melbourne only)
  • gas leak.

For more information, check the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).

Got a non-urgent job, or need general maintenance? Find the right tradie with RACV Trades.

Emergency Home Assist has a 72-hour waiting period before emergency callouts can be made.

If you need immediate help, you can purchase a single callout for $319 by calling 13 46 63 (help usually arrives within the hour).

The price only includes the cost of some minor parts and materials.

It does not include parts or materials, such as:

  • windows, doors, door handles or glass
  • fixed plumbing apparatuses including sinks and taps
  • light fittings, power points and switch boards.

For a full list of exclusions, read the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).

Emergency trade services are available in metro Melbourne and many regional areas in Victoria, including:

  • Ballarat
  • Bellarine Peninsula
  • Bendigo
  • Geelong
  • Mildura
  • Mornington Peninsula
  • Shepparton
  • Traralgon
  • Wangaratta
  • Warrnambool
  • Wodonga.

If you live elsewhere in Victoria and want to check if we can help you, call us on 13 46 63.

Your Emergency Home Assist plan covers the cost of an emergency callout.

It does not cover general maintenance and major or non-urgent repairs, such as:

  • dripping taps
  • installing or changing light globes
  • installing a new sink, toilet or shower head
  • installing a new hot water system.

If the job requires a specialist trade (e.g. heating and cooling specialist) or a specialist part, a free quote will be provided for additional work.

RACV Trades can help you find the right tradie for non-urgent or maintenance jobs.

For a full list of conditions, limits and exclusions, check the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).

If you’ve been an RACV Member for 5 years or more, you get a loyalty discount on an annual subscription with Emergency Home Assist as part of our Years of Membership benefits.

  • Bronze Member (5-9 years) save 5% - $253.65 annually or $21.61 monthly
  • Silver Member (10-24 years) save 10% - $240.30 annually or $20.48 monthly
  • Gold Member (25-50 years) save 15% - $226.95 annually or $19.34 monthly
  • Gold 50 Member (51+ years) save 20% - $213.60 annually or $18.20 monthly

The monthly instalment option includes a 50c administration fee per month, equivalent to $6 per year.

Member discounts don't apply to emergency callouts outside of an Emergency Home Assist plan.

RACV Emergency Home Assist is only available for residential properties of homeowners or their managing agents. This includes houses, duplexes, flats, units and apartments. 

Tenants are unable to purchase a plan, but we encourage them to speak to their rental provider about the benefits Emergency Home Assist can offer.

We can respond to a call for assistance from:

  • anyone living at the property
  • family members
  • tenants and property managers.

For more information about permitted persons, check the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).

View more FAQs

Other services we offer

Terms and conditions

*Subject to the Fair Use Policy. Refer to the RACV Emergency Home Assist Terms and Conditions. (PDF, 3.4 MB) for more details.

# RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount.

^The monthly instalment option includes a 50c administration fee per month, equivalent to $6 per year.

RACV Trades is a trading name of RACV's trade partner, Club Home Response Pty Ltd (Victorian registered domestic building practitioner number CDB-U 100178). All works are performed or arranged by Club Home Response Pty Ltd. trading as RACV Trades. See RACV Trades terms and conditions

Be prepared with unlimited* emergency callouts

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