Pay $273 a year or $23.25 a month ($279 p.a.)^. RACV Member? You could be eligible for loyalty discounts.
A 72-hour waiting period applies.
Tradies you can count on 24/7, all year round
One call gets you a fully accredited and insured tradie, usually within the hour.
What’s included in your Emergency Home Assist plan
Your plan includes unlimited* callouts for home emergencies. Not an emergency? See RACV Trades for help with general maintenance and repairs.
- Plumbing
- Electrical
- Locksmith
How it works
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Buy your annual plan
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Call 13 46 63 for urgent repairs
We'll send a qualified tradie, usually within the hour. Your plan includes unlimited* emergency callouts, 24/7.
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Tradie gets to work
Many emergencies can be fixed on the spot. If yours can’t, they’ll provide a temporary fix to make the area safe.
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We let you know next steps
If more work is needed for the repair, you’ll get a quote through RACV Trades, with no obligation.
What our customers say about Emergency Home Assist
Frequently asked questions
We can help with urgent repairs, such as:
- internal leaks
- blocked toilet, pipe or drain
- broken tap or showerhead
- burst pipe
- broken or burst hot water system
- broken or damaged heating/cooling system
- being locked out of the house
- blackout or power failure in the house
- broken glass (metro Melbourne only)
- gas leak.
For more information, check the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).
Got a non-urgent job, or need general maintenance? Find the right tradie with RACV Trades.
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Emergency Home Assist has a 72-hour waiting period before emergency callouts can be made.
If you need immediate help, you can purchase a single callout for $319 by calling 13 46 63 (help usually arrives within the hour).
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The price only includes the cost of some minor parts and materials.
It does not include parts or materials, such as:
- windows, doors, door handles or glass
- fixed plumbing apparatuses including sinks and taps
- light fittings, power points and switch boards.
For a full list of exclusions, read the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).
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Emergency trade services are available in metro Melbourne and many regional areas in Victoria, including:
- Ballarat
- Bellarine Peninsula
- Bendigo
- Geelong
- Mildura
- Mornington Peninsula
- Shepparton
- Traralgon
- Wangaratta
- Warrnambool
- Wodonga.
If you live elsewhere in Victoria and want to check if we can help you, call us on 13 46 63.
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Your Emergency Home Assist plan covers the cost of unlimited* emergency callouts. It does not cover general maintenance and major or non-urgent repairs, such as:
- dripping taps
- installing or changing light globes
- installing a new sink, toilet or shower head
- installing a new hot water system.
If the job requires a specialist trade (e.g. heating and cooling specialist) or a specialist part, a no-obligation quote will be provided for additional work.
RACV Trades can help you find the right tradie for non-urgent or maintenance jobs.
For a full list of conditions, limits and exclusions, check the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).
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If you’ve been an RACV Member for 5 years or more, you get a loyalty discount on an annual subscription with Emergency Home Assist as part of our Years of Membership benefits.
Member discounts don't apply to single emergency callouts outside of an Emergency Home Assist plan.
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RACV Emergency Home Assist is only available for residential properties of homeowners or their managing agents. This includes houses, duplexes, flats, units and apartments.
Tenants are unable to purchase a plan, but we encourage them to speak to their rental provider about the benefits Emergency Home Assist can offer.
We can respond to a call for assistance from:
- anyone living at the property
- family members
- tenants and property managers.
For more information about permitted persons, check the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).
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Most of the time, we fix the problem on the spot. If we can’t, we’ll use temporary measures to make the area safe. This can include turning off the gas or water at the meter, securing electrical wiring or cleaning up any broken glass.
Reasons we may be unable to fix a problem include:
- if specialist equipment is required to diagnose the problem, for example a camera to investigate blockages
- if it’s unsafe for our tradies to access the area, for example getting on the roof in wet and/or windy conditions
- if a new system is required.
In these cases, you’ll be offered a no-obligation quote for further repairs.
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The most important thing is your safety – if you’re in immediate danger, or if someone is injured, call 000.
As soon as you notice something is wrong, call us on 13 46 63.
We’ll aim to get a tradesperson to you within the hour, however this response time is not guaranteed and can vary depending on your location, demand for services, or weather and traffic conditions.
Once your tradie has been assigned, you’ll get a text notification confirming their estimated arrival time. Please make sure you're home when the tradie arrives. While you wait, there are a couple of things you can do to prepare:
- Secure any pets away from areas that may need to be accessed.
- If you feel comfortable, try to isolate the problem. For example, if there's a water leak, turn off the water at the meter. Don’t worry if you can’t, our tradie will take care of it for you.
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Other services we offer
Terms and conditions
*Subject to the Fair Use Policy. Refer to the RACV Emergency Home Assist Terms and Conditions. (PDF, 3.4 MB) for more details.
# RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount.
^If you choose to pay monthly, an administration fee of 50 cents is included in your monthly payment amount, equivalent to a maximum of $6 per annum.
RACV Trades is a trading name of RACV's trade partner, Club Home Response Pty Ltd (Victorian registered domestic building practitioner number CDB-U 100178). All works are performed or arranged by Club Home Response Pty Ltd. trading as RACV Trades. See RACV Trades terms and conditions