Deactivate your system as quickly as possible by entering your PIN into the security system keypad
If you have deactivated your system within three minutes of the alarm being triggered, you do not need to call us
If the alarm system has been activated for more than three minutes or if you do not know how long the alarm system has been activated, you must call us on 1300 650 911 to inform us of the false alarm. You will need to have your voice code ready for verification
Once you have identified yourself, our operator will cease any actions that have been taken to respond to the alarm
Using the NX Series code pad (connected to either wireless or wired alarms):
Press the 'partial' button on your code pad
To manually bypass any other rooms in your home that have not been programmed at installation:
Press the 'bypass' button
Enter the two-digit zone number that is allocated to the room - e.g. '02'
Press 'bypass' again. This button will then light up
Press 'partial' button. Your system will then be partially armed
Using the portable alarm system:
Press the 'doors and windows' button on your code pad
To manually bypass any other rooms in your home, press the 'bypass' button on your code pad until the computerised voice tells you the name of the sensor in the room you want to bypass - e.g. 'bedroom sensor'
Type in your master code and wait for the code pad to announce 'bedroom sensor bypassed'
Complete these steps for each room you would like to bypass
Using a non-RACV branded security system:
We may be able to assist you with partially arming your alarm
Contact RACV Home Security customer service on 13 27 56 and ask if they have an instruction manual for the make and model of your security system
You should allocate zone numbers with the RACV Home Security installer at the time of installation of your RACV Home Security system.
Otherwise, to find out which rooms have been programmed to be partially armed in your home, or which zone numbers have been allocated in your home, please call RACV Home Security customer service on 13 27 56