Lodge a claim online

The quickest way to lodge an RACV Travel Insurance claim is by using the online claim lodgement which is available 24/7. Follow these easy steps to lodge your claim online:

  1. You will first need to register by utilising the email address you used to purchase your policy
  2. Once registered you will receive an email to guide you to setup your password
  3. If you have previously registered a claim just login using your email and password
  4. Once you have logged in, complete your claim details by answering all sections
  5. Once submitted, your claim will be assessed with 10 working days and the claims team will let you know if they require any further information/documentation from you.

Call us

Please contact the claims team on 1300 207 387 and they will happily take your details to lodge a claim and guide you through the claim process.

Register or Login

Travel alerts and policy documents

Terms and Conditions

The information provided is general advice only. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. For copies, visit racv.com.au. RACV Travel Insurance issued by Tokio Marine & Nichido Fire Insurance Co., Ltd ABN 80 000 438 291 AFSL 246 548. Terms & conditions apply, refer to the PDS. Royal Automobile Club of Victoria (RACV) Ltd AR 001243563 is an authorised representative of the issuer and receives commission for each policy sold or renewed.