Travel Insurance Claims

How to make a Travel Insurance Claim

For policies issued from 8 July 2016

Call us
Please contact our claims team on 1300 207 387 and we'll happily take your details to lodge a claim and guide you through the claim process.

Lodge a claim online
The quickest way to lodge a claim with RACV is using our online claim lodgement which is available 24/7. Follow these easy steps to lodge your claim online:

  1. You will first need to register by utilising the email address you used to purchase your policy
  2. Once registered you will receive an email to guide you to setup your password
  3. If you have previously registered a claim just login using your email and password
  4. Once you have logged in, complete your claim details by answering all sections
  5. Once submitted, your claim will be assessed within 10 working days and we will let you know if we require any further information/documentation from you.

Register or Login

For policies issued prior to 8 July 2016

You have two choices:

  1. Complete a claim form online. Visit and follow the prompts; or
  2. Download and print a claim form (PDF 268kb) to complete.
    1. Add receipts and other supporting documents
      1. Follow the checklist on the claim form for the supporting documents you need to send us with your completed form.
      2. We need original documents, so please keep a copy of any documents before sending them in.
    2. Send in your claim
      Send us the completed claim form and/or any additional documents to support your claim to:

      RACV Travel Insurance Claims
      C/O Travel Insurance Partners
      PO Box 168
      North Sydney NSW
      Australia 2060

Should you require any additional assistance, you can contact us on 1300 889 312.

We aim to process claims as quickly as possible. You will hear from us within 10 working days from the time we receive your claim.

Insurance issued by Tokio Marine & Nichido Fire Insurance Co., Ltd (Tokio Marine & Nichido) ABN 80 000 438 291 AFSL 246548. This is general advice only. Please consider your own financial situation, needs and objectives and read the Combined PDS and FSG before deciding to purchase this insurance. Words with special meanings.