Travel Insurance Claims

How to make a Travel Insurance Claim

For policies issued from 8 July 2016

Call us
Please contact our claims team on 1300 207 387 and we'll happily take your details to lodge a claim and guide you through the claim process.

Lodge a claim online
The quickest way to lodge a claim with RACV is using our online claim lodgement which is available 24/7. Follow these easy steps to lodge your claim online:

  1. You will first need to register by utilising the email address you used to purchase your policy
  2. Once registered you will receive an email to guide you to setup your password
  3. If you have previously registered a claim just login using your email and password
  4. Once you have logged in, complete your claim details by answering all sections
  5. Once submitted, your claim will be assessed within 10 working days and we will let you know if we require any further information/documentation from you.

Register or Login

Insurance issued by Tokio Marine & Nichido Fire Insurance Co., Ltd (Tokio Marine & Nichido) ABN 80 000 438 291 AFSL 246548. This is general advice only. Please consider your own financial situation, needs and objectives and read the Combined PDS and FSG before deciding to purchase this insurance. Words with special meanings.