Lodge a claim online

The quickest way to lodge an RACV Travel Insurance claim is by using the online claim lodgement which is available 24/7. Follow these easy steps to lodge your claim online:

  1. You will first need to register by utilising the email address you used to purchase your policy
  2. Once registered you will receive an email to guide you to setup your password
  3. If you have previously registered a claim just login using your email and password
  4. Once you have logged in, complete your claim details by answering all sections
  5. Once submitted, your claim will be assessed with 10 working days and the claims team will let you know if they require any further information/documentation from you.

Call us

Please contact the claims team on 1300 207 387 and they will happily take your details to lodge a claim and guide you through the claim process.

Register or Login

Travel alerts and policy documents

Terms and Conditions

Any financial advice provided by RACV which is set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Because of this, you should, before acting on the advice, consider the appropriateness of the advice, having regards to your objectives, financial situation and needs. You should obtain the RACV Travel Insurance Product Disclosure Statement (PDS) and consider it before making a decision about whether to acquire RACV Travel Insurance.

Where it provides financial services in relation to RACV Travel Insurance (such as financial advice or arranging for the issue of insurance), Royal Automobile Club of Victoria (ABN 44 004 060 833 AR 001243563) is acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548).