RACV financial hardship support
When times get tough, we’re here to help.
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Sometimes things happen that are beyond our control which can make it difficult for us to keep up to date with paying bills. If you need financial hardship support with any of your RACV products or services, we’re here to help in any way we can.
Financial hardship is when you want to pay your bills, but don’t have the means to because of unexpected events or circumstances, such as:
- Injury or illness
- Natural disasters, like COVID-19, bushfire or flood
- Sudden reduction of income or unemployment
- Domestic violence or financial abuse.
We encourage all eligible Members who are experiencing financial hardship to contact us so we can provide you with a tailored solution. It’s important to protect your assets and we’re here to help.
We will look to assist our Members who are finding it difficult to make ends meet during challenging times. We’ll do this by providing immediate and effective support to you, based on your individual circumstances.
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Assistance for insurance premiums or subscriptions
If you hold any insurance or subscription products with us and need support to make your payments, we may be able to help by:
- Changing upcoming premium payments from annual to monthly.
- Offering flexible excess amounts on Motor and Home Insurance policies.
- Deferring premium payments for up to three months.
As usual, there are no cancellation fees required to cancel your insurance policy.
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Assistance for insurance claims
If you are experiencing financial hardship in relation to an insurance claim, or you are unable to make your payments, RACV Insurance can help by reviewing your situation, discussing options available to you, and working out a plan. We may be able to:
- Deduct the excess payment from your claim settlement
- Extend your payment due dates
- Develop a payment plan with you.
To get started, contact us. We'll ask you some questions about your policy, claim or subscription so we can come up with the best solution. Once we've had a chat, we'll update your account immediately. If you find you need more support later, you can always get in touch with us again to discuss your options.
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Assistance for insurance premiums or subscriptions
If you hold any insurance or subscription product with us and need support to make your payments, get in touch.
How do I know if I'm eligible?
An eligible Member is a Member who is experiencing financial hardship because of unexpected events or circumstances, such as:
- Injury or illness
- Natural disasters, like COVID-19, bushfire or flood
- Sudden reduction of income or unemployment
- Domestic violence or financial abuse.
Is my policy still current even though I’ve been provided a payment extension?
Yes, your policy is still current and you’re covered if an incident occurs.
If I get an extension, does this mean my policy renewal date has changed?
No, your renewal date does not change. We’ve provided you an additional 14 days to pay your premium.
What happens if I need to make a claim?
If you are experiencing financial hardship in relation to an insurance claim or need support to make a claim, contact us to discuss your options.
What happens if I don’t apply for financial assistance now and my circumstances change later?
We’re here to assist you at any time. If you require help at a later date, you can contact us to discuss your options.
Does my request for financial assistance impact my membership?
No, your membership won’t be impacted. If you seek financial assistance, you will still be able to access RACV products, services and associated Member offers and discounts.
What support is available if I need urgent financial hardship support?
If you’re experiencing financial hardship and are in urgent need of support because of an event we cover, like a natural disaster, we’re here to support you. For example, RACV Insurance may be able to speed up the assessment of your claim to help finalise it sooner.
Contact us on 13 72 28 to discuss your options.
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Complaints process
If you’re not satisfied with the assistance provided by our team or don't feel like a fair and prompt resolution was reached, you can submit feedback by contacting our Member Relations team.