Financial hardship is when you want to pay your bills, but don’t have the means to because of unexpected events or circumstances.
Sometimes things happen that are beyond our control which can make it difficult to keep up to date with paying bills or making loan repayments.
If you need financial hardship support with any of your RACV products, we’re here to help in any way we can.
Call or email us to discuss your options. We'll ask you some questions about your policy or subscription to come up with a plan.
Then we’ll update your account. If you find you need more support later, you can always get in touch with us again.
If you are experiencing difficulty paying your premium or subscription we can discuss options with you. These may include:
There are no cancellation fees to cancel your insurance policy.
If you are experiencing financial hardship in relation to an insurance claim RACV Insurance can review your situation and discuss options with you.
These may include:
If you need financial assistance, or are having difficulty in meeting your loan obligations, all you need to do is give us a call on 13 15 60, Option 4 and one of our consultants will be happy to assist.
If you are struggling to make your loan repayments, we can review your situation and discuss options with you.
These may include:
If you’re not satisfied with the assistance provided or don't feel like a fair and prompt resolution was reached, you can get in touch with us.
You can contact us via email or phone.
You’re eligible for support if you have an RACV product or subscription and are currently experiencing financial hardship because of unexpected events or circumstances, such as:
Yes, your policy is still current and you’re covered if an incident occurs.
No, your renewal date does not change. You have an additional 14 days to pay your premium.
If you are experiencing financial hardship in relation to an insurance claim or need support to make a claim, please get in touch.
Call RACV Insurance on 13 19 03
We’re here to assist you at any time. If you need help at a later date, you can contact us to discuss your options. Call us on 13 72 28.
No, your membership won’t be impacted. If you seek financial assistance, you will still be able to access RACV products, services and associated Member offers and discounts.
If you’re experiencing financial hardship and are in urgent need of support because of an insured event, like a natural disaster, we’re here to support you. For example, RACV Insurance may be able to speed up the assessment of your claim to help finalise it sooner.
To discuss your options, call us on 13 72 28.
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