RACV Bike Assist
Over 10,000 Victorians pedal with peace of mind on every ride - that's one less stress for $47 per year
Find out more about...
- Inclusions
- How it works
- Testimonials
- Types of bikes covered
- Pricing
- FAQs
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We won't leave you stranded on the side of the road. For just $47 per year, we'll get you and your bike home safely.
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Punctured or flat tyre
Our patrol vans carry a variety of tyre tubes, ready to help replace your punctured tyre in metro Melbourne. If we haven’t got your tube size on hand, we’ll arrange a taxi for you.
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Too tired to ride
Whether you’re exhausted, injured or your plans change unexpectedly, we’ll organise a maxi taxi to get you and your bike where you need to be (up to the value of $50 per trip).
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Severe weather
You can’t always rely on the weather throughout your ride. If you happen to get caught, we’re here to help - rain, hail or shine.
This is a summary only – terms and conditions apply. For the full details refer to the RACV Emergency Roadside Assistance Terms and Conditions.
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1. Call RACV Bike Assist
When in need, call 13 11 11 and let us know your name and location. We're here to take your call 24/7, 365 days a year.
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2. Wait for help
We’ll register the job and send either a maxi taxi to get you moving or one of our patrol vans to replace your tyre tube. If you have a preference, let us know when you call.
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3. Get on your way again
If we’ve sent you a maxi taxi, simply tell the driver where you'd like to go (up to $50 per trip). If we sent you a patrol, the mechanic will replace most tyres in under 10 minutes.
Getting you home safely
Bike Assist is worth its weight in gold. One time, they took the bike and I all the way down to Cheltenham to my bike shop. I didn’t expect RACV to go that extra yard. I would never be without RACV ever again.
- Jen, Noble Park
Repairing tyres and tubes
Bike Assist is a really handy back up plan. If anything goes wrong you can easily get home, free of charge. One time I had punctured both the outer tyre and inner tube. I called RACV and they were here in 20 min.
- Tim, Collingwood
Replacing your bike tube
Got a punctured tyre in a metropolitan area?
Save a trip to the bike shop — we can solve the issue on the spot with our on-road patrol service. Our technicians carry a variety of bike tube sizes to fit your specific wheel. We can also use your spare (if you carry one whilst riding) to replace the tube.
Due to the range and variation in e-bike types, we’re not able to replace punctured tyres on the spot.
Manufacturer
Manufacturer
Diameter (inches)
Width (mm)
Valve length/type
What type of bikes can we help with?
We know every cyclist is different so we cover a range of bike types, including:
- mountain bikes
- road bikes
- hybrid bikes
- folding bikes
- speed bikes
- cargo bikes
- touring bikes
- e-bikes or electronic bikes
You can buy RACV Bike Assist separately, or it's included in RACV Total Care at no additional cost. Prices valid as of 1 August 2023 and are subject to change.
Card colour
Card colour
Member discount
Price per annum
Can you help if my e-bike stops working?
We’ll always send a suitable taxi to bring you and your e-bike to your chosen destination after a breakdown (up to $50 value). This includes maxi taxis.
Due to the range and variation in e-bike types, we may not be able to replace all punctured tyres on the spot.
Does RACV Roadside Assistance cover Bike Assist?
If you’ve got Total Care, roadside assistance for your bicycle or e-bike is covered under your subscription.
Otherwise, you can buy Bike Assist online or call 13 72 28 and we can sort this for you.
What is covered in the puncture repair?
If you get a punctured or flat tyre whilst riding in metro Melbourne, we’ll send a patrol to come replace your inner tube.
Our patrols carry a variety of bicycle tubes to replace your damaged one. If you carry a spare tube, we can also fit that for you.
If we don’t carry your specific tube, or you’re outside of metropolitan Melbourne, we’ll organise a taxi to bring you and your bike to your preferred destination.
Call us on 13 11 11 and we can arrange the best option.
I need help now, can I join on the spot?
Yes, if you don’t have RACV Bike Assist, we can sign you up when you call.
There are no waiting periods - you can access Bike Assist services as soon as you’ve joined.
Can I use Bike Assist if I’m in another state?
RACV Bike Assist is currently only operating in Victoria.
We’ll arrange a taxi service to bring you and your bike to a chosen destination and will cover up to $50 for the taxi callout.
If you need to repair a punctured tyre, we help cyclists in metropolitan Melbourne.
Will my bike fit in a taxi?
Yes, we’ll arrange an appropriately sized vehicle that will fit your bike. Most of the time this will be a maxi taxi.
We’ll send a taxi to anywhere you’ve stopped riding in Victoria, and bring you and your bike to your chosen destination.
Call us on 13 11 11 if you can no longer ride for any reason.
What happens if the taxi is not available where I’ve broken down?
If you’ve stopped riding anywhere in Victoria, and there’s road access to you, we’ll send a taxi.
There may be times where the wait for a taxi is longer than expected, but we won’t leave you stranded.
Can I only use Bike Assist if there’s an issue with my bike?
You can use RACV Bike Assist for more than just bike breakdowns. Our service is available for a range of purposes, for any reason that stops or prevents your ride.
Things like:
- unsuitable weather conditions (rain, heat or wind)
- injury and physical exhaustion
- change in riding plans
- bicycle breakdown (broken spoke, flat battery, punctured or flat trye)
- getting lost
- no water or hydration.
Does RACV Bike Assist cover e-scooters?
Unfortunately, Bike Assist doesn’t cover e-scooters but does cover all types of bicycles including mountain, road and electric bicycles.
If you’re needing assistance for a broken down mobility scooter or wheelchair, we can help with Emergency Scooter and Wheelchair Assist.
Is insurance included in Bike Assist?
No, Bike Assist doesn’t cover personal injury, third party or theft insurance.
You can insure your bike as a portable item in your Contents Insurance policy.
If you’d like additional cover for a physical emergency or injury, you might consider ambulance cover.
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