Hotels and Packages Help and Support

Hotel Package: Our team of travel experts have sourced great value hotel offers with some of the leading properties throughout Australia and Asia Pacific. These offers are exclusive to RACV Members, and at amazing prices with hand-picked inclusions, Hotel Packages present great value.

Preferred Partner Properties: RACV’s team of travel experts have hand-selected a list of great properties from across Australia and the Asia Pacific so you can enjoy a holiday that we know you’ll love. We have done all the hard work for you, all you need to do is choose from our list of preferred partners. And at some partner properties, RACV Members get more with bonus inclusions or exclusive pricing.

Yes you can, but this option is only available on selected products. View the product page directly for the specific number to call to book, alternative please book online.

This may be due to your combination of date and guests, or the offer may be sold out on the chosen dates. If you’re flexible with your dates, simply search for new dates. Alternatively, explore our other offers within your chosen destination.

If you’re searching for four or more guests, use the Family Escapes filter to help find rooms catering to this group size. If you would like to book more than one room (for example three separate rooms for three families travelling together), each room will need to be booked in a separate transaction.

Yes, add this in the Special Requests box on the Traveller Details page when making your booking. If you forget to add this during the booking process, contact the hotel directly using the hotel phone number on the voucher you receive with your booking confirmation email.

Alternatively, you may call our Travel Consultants on 13 17 17 from Monday to Friday, between 9am and 5pm (excluding public holidays) or email your request to enquiries@holidays.racv.com.au.

On the Traveller Details Page:

• Make sure the RACV Member is added as the Booking Holder; and
• Tick the “I’m an RACV Member”.

On the Booking Details & Payment page:

• Validate your RACV Membership.

During your trip:

• Present your RACV Membership card upon arrival.

The following payment methods are available:

• Visa
• Mastercard

If you haven’t received a confirmation email within 24 Hours of making your booking, contact our Travel Consultants on 13 17 17 from Monday to Friday, between 9am and 5pm (excluding public Holidays).

You'll need:

• The voucher from your RACV Hotels & Packages confirmation email
• Photo ID for each guest over 18 (A Passport is required for hotels outside Australia); and
• An RACV Membership card if applicable.

You're not able to amend the dates of an existing booking, however you can cancel your booking (subject to cancellation policy) and make another booking if your desired dates are available.

You can cancel your booking by calling our Travel Consultants on 13 17 17 from Monday to Friday, between 9am and 5pm (excluding public holidays) or email your request to enquiries@holidays.racv.com.au.

To shorten your stay, you'll be required to cancel your existing booking and make a new one.

You can cancel your booking by calling our Travel Consultants on 13 17 17 from Monday to Friday, between 9am and 5pm (excluding public holidays) or email your request to enquiries@holidays.racv.com.au.

To extend your stay, you can make an additional booking for the extra days - if you do decide to extend and make a new booking, we kindly ask you to email us the new confirmation details alongside your original confirmation number so we are able to notify your hotel the bookings are linked and ensure a smooth check in experience.

Please email your extension request to enquiries@holidays.racv.com.au and we will respond.

No, the booking must be made in the name of the guest who will be staying.

Call our Travel Consultants on 13 17 17 from Monday to Friday, between 9am and 5pm (excluding public holidays) or email your cancellation request to enquiries@holidays.racv.com.au and we will reply to you within 3 business days.

Please allow 7 to 10 business days for a refund to go back into your account.