Booking and Cancellation Policy

RACV Healesville Country Club & Resort

Guest information

  • Check-in: 2pm
  • Check-out: 10am

Early check-in and late check-out cannot be guaranteed and charges may apply.

Booking & deposit policy

When booking an RACV Member, Auto Club Member, or RACV Club Member rate, your membership number must be quoted at time of booking and membership card presented upon arrival to the property. 

For RACV Club Members ONLY: Reservations must be cancelled prior to 8am on the day of arrival to avoid a cancellation fee equal to 40% of the first night's accommodation.

For RACV Club Member guests or reciprocal club guests: All cancellations or amendments made after 2pm one day (24 hrs) prior to your arrival, will incur a cancellation fee equal to the first night’s accommodation. 

For all other guests: You may cancel free of charge until 2 days (14 days for peak periods and special events) prior to arrival.  You will be charged the total price of your stay if you cancel in the 2 days (14 days for peak periods and special events) prior to arrival.

To secure your booking, a deposit equal to one night’s accommodation tariff is required at the time of booking. The outstanding accommodation balance is due on arrival unless alternate payment conditions are specified. RACV Club Members may utilise their membership to secure their booking.

Cancellations

If you need to make a cancellation or amendment to an existing booking, please contact the property as soon as possible to ensure the room can be made available to other Members wishing to stay at the property. This is especially important for school holidays and other peak periods when rooms are in high demand.

You may cancel free of charge until 2 days (14 days for peak periods and special events) prior to arrival. You will be charged the total price of your stay if you cancel in the 2 days (14 days for peak periods and special events) prior to arrival.

For Advance Purchase Rates, you will be charged the total price of your stay if you cancel or make any amendments at any time.

Special terms and conditions may apply to certain accommodation bookings, please contact property or check your confirmation email.

Peak Periods and Special Events Dates

16 September to 2 October 2022, 28 October to 1 November 2022, 21 December to 23 January 2023, 10 March to 12 March 2023, 7 April to 25 April 2023, 10 June to 12 June 2023, 24 June to 9 July 2023.

Smoking Policy

Please note that we are a non-smoking property (including e-cigarettes). A cleaning fee will be charged for smoking in a room (including balconies) or public areas.

Payment

All remaining charges are to be settled upon check-out.

RACV Resorts require a pre-authorisation to be taken on check-in as this process validates your credit card.

The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.

Once a pre-authorisation has been made, RACV cannot release, remove or lower the authorised amount. This is a restriction imposed by the card issuer, and cannot be negotiated.

Upon check-out it is a requirement that all charges are settled with the property.

Where a credit card is not used the total accommodation amount will be required on check-in accompanied by a $100 security deposit.

This deposit will be refunded upon check-out or can be used towards any incidental or remaining charges.

Credit Card Payments

A surcharge will apply to all payments made by American Express and Diner Club cards.

  • American Express: 2.8%
  • Diners Club: 2.45%

Visa and MasterCard payments do not attract a surcharge.

Credit Limit

All RACV Resorts extend a credit limit of $3000 per credit card held. However, accommodation stays which exceed 7 days are required to settle all outstanding balances on a weekly basis.