At RACV Club & Resorts, we are committed to creating a positive impact on our environment and local communities. Guided by ethical and sustainable practices, our operations reflect a deep belief in creating lasting, positive change.
Our commitment
Care for our future
We care about a cleaner energy future, investing in energy reduction across our properties and implementing a wide range of sustainability initiatives that focus on energy, waste and water.
Cleaner energy
- Energy supplied from 100% renewable sources across sites
- Smart energy controls for heating and cooling across all hotel and conference rooms
- Light fittings replaced with LEDs
- Rooftop solar panels through RACV Solar
- Torquay Resort’s site generates enough renewable energy to be a Virtual Power Plant (VPP)
- Electric Vehicle charging stations available to guests and visitors for a fee
- Efficient pool and exhaust systems using variable speed drives
- Efficient Golf Course Irrigation
Sustainability
- Removing single-use plastic where possible and using compostable takeaway cups
- Replacing single-use bathroom amenities with large format dispensers
- Recycling of glass, cardboard, textiles, e-waste, printer cartridges, oil and green waste
- Providing guests with the option to reduce water wastage by not having their linen changed daily
- Rainwater harvesting system for the garden and all hotel toilets
- Low flow shower heads
Care for our community
We are passionate and committed to having a positive social impact in our community. Our resorts and clubs bring a range of benefits to their local communities.
Examples include:
- Team members participating in volunteer days eg tree planting and other charitable organisations
- Donating to local not-for-profit charity, Our Village
- Working with the Ridge Line Trail Community Project and Bicycle Network to host workshops at local primary schools
- Promotion of local businesses through our retail outlets of local and sustainable suppliers
- Support for local schools, sporting and surf clubs
Accessibility
At RACV Torquay Resort, we are committed to ensuring that all our guests enjoy a welcoming, comfortable, and accessible experience. We strive to provide inclusive facilities and services that meet the needs of each individual. The resort offers free designated onsite parking, plus accessible walkways and ramps. There is a pool hoist available to access to the pool.
Our accessible rooms are located on every floor of the resort. All of these rooms are accessible by lifts, with direct access to all resort facilities.
They feature grab rails, sit-down aides in the bathroom, and a layout designed for ease of movement. Portable aides such as shower chairs and walking supports are also available for free hire. Certified assistance animals are welcome.
Guests are encouraged to contact the resort directly to book the accessible cabin and to let us know of any specific requirements that could help make their stay more comfortable and enjoyable. We're here to ensure every guest feels welcome and supported.