Booking & Cancellation Policy for Cape Schanck Resort

RACV Cape Schanck Resort

Booking policy: active RACV Club members

Guest information
Check-in: 2pm
Check-out: 10am

Early check-in or check-out cannot be guaranteed and charges may apply.
When booking a member rate, the RACV Club member number must be quoted at time of booking and membership card presented upon arrival to the property.

Booking policy
Your club member number is used to secure your booking.

Cancellations
All cancellations or amendments made after 2pm two days (48 hrs) prior to your arrival, will incur a cancellation fee equal to 1 night’s accommodation. Failure to arrive on your scheduled arrival date will incur a cancellation fee equal to 1 night’s accommodation. If reservation stay dates include peak period or special event periods, cancellations or amendments must be made 14 days prior to arrival. Cancellation within the 14 days will incur a cancellation fee equal to 1 night’s accommodation.

Peak Periods and Special Events Dates: 
30 June to 15 July 2018, 21 Sep to 7 Oct 2018 , 2 to 5 Nov 2018 ,15 Dec 2018 - 28 Jan 2019 ,1 to 30 Apr 2019,29 Jun to 14 Jul 2019, 21 Sep to 6 Oct 2019, 1 to 3 Nov 2019, 21 Dec 2019 to 26 Jan 2020

Payment
All charges are to be settled upon check-out.

Booking policy: RACV, auto club and standard guests

Guest information
Check-in: 2pm
Check-out: 10am

Early check-in or check-out cannot be guaranteed and charges may apply.
When booking a member rate, your auto club member number must be quoted at time of booking and membership card presented upon arrival to the property.

Booking policy
To secure your booking, a deposit equal to one night’s accommodation tariff is required at the time of booking.

Cancellations
All cancellations or amendments made after 2pm two days (48 hrs) prior to your arrival, will incur a cancellation fee equal to 1 night’s accommodation. Failure to arrive on your scheduled arrival date will incur a cancellation fee equal to 1 night’s accommodation. If reservation stay dates include peak period or special event periods, cancellations or amendments must be made 14 days prior to arrival. Cancellation within the 14 days will incur a cancellation fee equal to 1 night’s accommodation.

Peak Periods and Special Events Dates
30 June to 15 July 2018, 21 Sep to 7 Oct 2018 , 2 to 5 Nov 2018 ,15 Dec 2018 - 28 Jan 2019 ,1 to 30 Apr 2019,29 Jun to 14 Jul 2019, 21 Sep to 6 Oct 2019, 1 to 3 Nov 2019, 21 Dec 2019 to 26 Jan 2020

Payment
All charges are to be settled upon check-out.

RACV Resorts require a pre-authorisation equal to $1 to be taken on check-in as this process validates your credit card.

The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.

Once a pre-authorisation has been made, RACV cannot release, remove or lower the authorised amount. This is a restriction imposed by the card issuer, and cannot be negotiated.

Upon check-out it is a requirement that all charges are settled with the property.

Where a credit card is not used the total accommodation amount will be required on check-in accompanied by a $100 security deposit.

This deposit will be refunded upon check-out or can be used towards any incidental or remaining charges.

Credit Card Payments:
A surcharge will apply to all payments made by American Express and Diner Club cards.
    American Express 2.8%
    Diners Club 2.45%
Visa and MasterCard payments do not attract a surcharge.