Booking & Cancellation Policy for Torquay Resort

RACV Torquay Resort

Guest information

  • Check-in: 2pm
  • Check-out: 10am

Early check-in and late check-out cannot be guaranteed and charges may apply.

Booking policy

When booking an RACV member, auto club member, or RACV Club member rate, your policy number must be quoted at time of booking and membership card presented upon arrival to the property.

Cancellations

If you need to make a cancellation or amendment to an existing booking, please contact the resort as soon as possible to ensure the room can be made available to other members wishing to stay at the resort. This is especially important for school holidays and other peak periods when rooms are in high demand.

You may cancel free of charge until 2 days (14 days for special event and school holiday periods) prior to arrival. You will be charged the total price of your stay if you cancel in the 2 days (14 days for special event and school holiday periods) prior to arrival.

Special terms and conditions may apply to certain accommodation bookings, please contact resort or check your confirmation email.

Peak Periods and Special Events Dates

10 Mar 2018 to 11 Mar 2018, 30 Mar 2018 to 15 Apr 2018, 09 Jun 2018 to 10 Jun 2018, 30 Jun 2018 to 14 Jul 2018, 22 Sep 2018 to 06 Oct 2018, 03 Nov 2018 to 05 Nov 2018, 21 Dec 2018 to 28 Jan 2019, 01 Mar 2019 to 02 Mar 2019, 09 Mar 2019 to 11 Mar 2019, 06 Apr 2019 to 21 Apr 2019, 25 Apr 2019 to 27 Apr 2019, 08 Jun 2019 to 09 Jun 2019, 29 Jun 2019 to 13 Jul 2019, 21 Sep 2019 to 05 Oct 2019, 02 Nov 2019 to 04 Nov 2019, 21 Dec 2019 to 26 Jan 2020

Payment

All charges are to be settled upon check-out.

RACV Resorts require a pre-authorisation equal to $1 to be taken on check-in as this process validates your credit card.

The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.

Once a pre-authorisation has been made, RACV cannot release, remove or lower the authorised amount. This is a restriction imposed by the card issuer, and cannot be negotiated.

Upon check-out it is a requirement that all charges are settled with the property.

Where a credit card is not used the total accommodation amount will be required on check-in accompanied by a $100 security deposit.

This deposit will be refunded upon check-out or can be used towards any incidental or remaining charges.

Credit Card Payments

A surcharge will apply to all payments made by American Express and Diner Club cards.

  • American Express: 2.8%
  • Diners Club: 2.45%

Visa and MasterCard payments do not attract a surcharge.

Credit Limit

All RACV Resorts extend a credit limit of $3000 per credit card held. However, accommodation stays which exceed 7 days are required to settle all outstanding balances on a weekly basis.