Booking & Cancellation Policy for Torquay Resort

RACV Torquay Resort

Booking policy: active RACV Club Members

Guest information
Check-in: 2pm
Check-out: 10am

Early check-in or check-out cannot be guaranteed and charges may apply.
When booking a member rate, the RACV Club Member number must be quoted at time of booking and membership card presented upon arrival to the property.

Cancellations
All cancellations or amendments made after 2pm two days (48 hrs) prior to your arrival, will incur a cancellation fee equal to 1 night’s accommodation. Failure to arrive on your scheduled arrival date will incur a cancellation fee equal to 1 night’s accommodation. If reservation stay dates include peak period or special event periods, cancellations or amendments must be made 14 days prior to arrival. Cancellation within the 14 days will incur a cancellation fee equal to 1 night’s accommodation.

Payment
RACV Resorts require Club Members to provide their Club Member card for sighting upon arrival for verification processes. Upon check-out all charges will be settled to this account.
 

Booking policy: RACV, auto club and non-members

Guest information
Check-in: 2pm
Check-out: 10am

Early check-in or check-out cannot be guaranteed and charges may apply.
When booking a member rate, your auto club member number must be quoted at time of booking and membership card presented upon arrival to the property.

Booking policy
To secure your booking, a deposit equal to one night’s accommodation tariff is required at the time of booking.

Cancellations
All cancellations or amendments made after 2pm two days (48 hrs) prior to your arrival, will incur a cancellation fee equal to 1 night’s accommodation. Failure to arrive on your scheduled arrival date will incur a cancellation fee equal to 1 night’s accommodation. If reservation stay dates include peak period or special event periods, cancellations or amendments must be made 14 days prior to arrival. Cancellation within the 14 days will incur a cancellation fee equal to 1 night’s accommodation.

Payment
RACV Resorts require a pre-authorisation equal to $1 to be taken on check-in as this process validates your credit card.

The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.

Once a pre-authorisation has been made, RACV cannot release, remove or lower the authorised amount. This is a restriction imposed by the card issuer, and cannot be negotiated.

Upon check-out it is a requirement that all charges are settled with the property.

Where a credit card is not used the total accommodation amount will be required on check-in accompanied by a $100 security deposit.

This deposit will be refunded upon check-out or can be used towards any incidental or remaining charges.

Credit Card Payments:
A surcharge will apply to all payments made by American Express and Diner Club cards.
    American Express 2.8%
    Diners Club 2.45%
Visa and MasterCard payments do not attract a surcharge.

Credit limit
All RACV Resorts extend a credit limit of $3000 per credit card held. However, accommodation stays which exceed seven days are required to settle all outstanding balances on a weekly basis.