We use cookies and other technologies to understand and improve your browsing experience. By using our site, you agree to us collecting this information and to our Privacy Charter.
Find our resorts’ booking and cancellation policies
Thank you for contacting us
Your reference number is
We'll contact you within 72 hours and may ask for this reference number.
All resorts:
RACV Royal Pines Resort only:
Early check-in and late check-out cannot be guaranteed and charges may apply.
Please note that we are a non-smoking property (including e-cigarettes). A cleaning fee will be charged for smoking in a room (including balconies) or public areas.
All bookings for the following periods open online on the Wednesday, a year prior and over the phone on the Thursday, a year prior.
Minimum length of stay required over special event periods. Please continue to book online or contact the resort directly if you have any questions.
All remaining charges are to be settled upon check-out.
RACV Resorts require a pre-authorisation to be taken on check-in as this process validates your credit card.
The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.
Once a pre-authorisation has been made, RACV cannot release, remove or lower the authorised amount. This is a restriction imposed by the card issuer, and cannot be negotiated.
Upon check-out it is a requirement that all charges are settled with the property.
Where a credit card is not used the total accommodation amount will be required on check-in accompanied by a $100 security deposit.
This deposit will be refunded upon check-out or can be used towards any incidental or remaining charges.
A 2.8% surcharge will apply to all payments made by American Express cards.
Visa and MasterCard payments do not attract a surcharge.
All RACV Resorts extend a credit limit of $3000 per credit card held. However, accommodation stays which exceed 7 days are required to settle all outstanding balances on a weekly basis.
For all RACV Resorts (excluding RACV Noosa Resort), the equivalent of one night’s tariff is required as a deposit at time of booking. A 2.8% surcharge will apply to all payments made by American Express. Visa and MasterCard payments do not attract a surcharge. If you are a current RACV Member or member with an affiliated auto club in Australia, you are entitled to book one room per night, per membership on the discounted auto club member rate. Proof of valid membership must be presented at check-in and the member must stay in the room for the member rate to apply. Standard room rates will apply for any additional rooms booked.
For RACV Noosa Resort, the equivalent of one night’s tariff is required as a deposit at time of booking. Remaining balance is due 7 days (90 days for peak periods and special events) prior to arrival. A 2.8% surcharge will apply to all payments made by American Express. Visa and MasterCard payments do not attract a surcharge. If you are a current RACV Member or member with an affiliated auto club in Australia, you are entitled to book one room per night, per membership on the discounted auto club member rate. Proof of valid membership must be presented at check-in and the member must stay in the room for the member rate to apply. Standard room rates will apply for any additional rooms booked.
You may cancel free of charge until 2pm 2 days (14 days for peak periods and special events) prior to arrival. Failure to arrive, or cancellations made after 2pm 2 days (14 days for peak periods and special events) prior to arrival will be charged 80% of the total price of your stay.
Special terms and conditions may apply to certain accommodation bookings, please contact resort or check your confirmation email.
You may cancel free of charge until 2pm 7 days (90 days for peak periods and special events) prior to arrival. Failure to arrive, or cancellations made after 2pm 7 days (90 days for peak periods and special events) prior to arrival will be charged 80% of the total price of your stay.
Special terms and conditions may apply to certain accommodation bookings, please contact resort or check your confirmation email.
Pets are not permitted at any RACV Resorts, except for guide and assistance dogs accompanying a visually impaired person or hearing impaired person.
Select Caravan Sites at RACV Cobram Resort are dog-friendly. Dogs are allowed on these sites from 1 May - 31 August. Outside these dates, or in cabins, dogs are not permitted. Please call 03 5871 9700 prior to booking as restrictions and blackout periods apply (including public holidays and school holidays).