Business Roadside Assistance Fee for Service

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Get help when you need it

Our Business Roadside Assistance Fee for Service lets you pay a lower annual subscription per vehicle by only paying for services you use. This service is only available for taxis, couriers, rideshare, delivery services, rental and courtesy cars.

Your employees can call us any time, anywhere in Australia and you’ll only pay per incident.
We typically arrive within an hour, call 1800 686 464 for immediate help.
Help for vehicles up to 8 tonnes gross vehicle mass (GVM), including electric cars.
Get monthly service invoices so you can easily keep track of costs.

Call or email to get started

How Fee for Service works

Buy a yearly subscription for just $37 per vehicle

Your annual subscription cost is lower so if you don’t need any services, you’ll pay less. Only pay for the call outs you need.
Call when you need help

Your drivers can call 1800 686 464 and quote their membership number and car registration. They'll pay a fee for the service they need.
Patrol van arrives usually within 1 hour

Our roadside assistance expert will ask your drivers questions and run a diagnostic test to find out what’s wrong with their vehicle.
Wait for help

We’ll send a yellow patrol van to your driver. If in metro Melbourne they’ll get an SMS to track its arrival. Please ensure they secure any dogs or animals in their vehicle before we arrive.

Services available
Services available	Price
Fee for service subscription (per vehicle per year)	Price $37
Metro service call	Price $125
Metro tow (covers the first 20km distance)	Price $175
Metro service and tow	Price $300
Regional service call	Price $140
Regional tow (to attending service centre)	Price $175
Regional service and tow	Price $315
Interstate service (except Tasmania)*	Price $140
RACV batteries	Price Replacement batteries will be invoiced to the business.

*Tasmania only (including GST)

Services available
Services available	Price (7am to 7pm)	Price (after hours and public holidays)
Metro service call out	Price (7am to 7pm) $130	Price (after hours and public holidays) $130
Metro tow (up to 15km)	Price (7am to 7pm) $175^	Price (after hours and public holidays) $195^
Country service call out	Price (7am to 7pm) $135	Price (after hours and public holidays) $175
Country tow (includes up to 32km to attending service centre)	Price (7am to 7pm) $175^	Price (after hours and public holidays) $195^

_{Prices valid as of 1 August 2025 and are subject to change.

No extended benefits available for Business Fee for Service product

^Towing kilometres more than the limits outlined in the tables above or to an alternate location will be payable by the customer on site at commercial rates.}

Flexible assistance for your business when you need it

24/7 support Australia wide

On average we help with more than 800,000 jobs per year.

Only pay for services you need

Roadside assistance experts on call when things don’t go to plan.

Get your day back on track

8 out of 10 issues are fixed on the spot, so you can get moving again.

Monthly invoices

All service and towing charges are invoiced to you on a monthly basis.

Help for a range of vehicles

Up to 8 tonnes GVM, 3.3m height x 2.5m width x 9m length.

Towing

If we can’t fix the issue, we’ll tow your vehicle whether you’re in a metro or regional area.

Business roadside assistance packages

Explore 3 levels of roadside assistance and check which one we recommend for your vehicle dimensions and weight, to suit your business needs.

Learn more

^{Monetary limits apply to individual breakdown benefits. All benefits in the table are subject to limitations and exclusions. Please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.}

Emergency Roadside Assistance for taxis and couriers