RACV technician fixing a car and speaking to a smiling customer outside of an office building.

Emergency Roadside Assistance for business

RACV can help keep your fleet moving with Business Roadside Assistance

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Your reference number is

We'll contact you within 72 hours and may ask for this reference number.

Unlimited callouts^, 24/7 all year round

  • Choose from 3 levels of roadside assistance with different towing options to suit your business needs
  • Get help across Victoria, or interstate from our auto club partners
  • We typically arrive within an hour
  • 24-hour waiting period applies when you join, or call 1800 686 464 for immediate help.
  • Help for all types of vehicles, up to 8 tonnes gross vehicle mass (GVM), including electric cars

Get in touch for more details

Compare our roadside assistance business packages

Check what each level of roadside assistance includes.

Business Roadside Care

per vehicle for the year*

Roadside Care is our basic package with the essentials.

Business Extra Care

per vehicle for the year*

Extra Care gives you peace of mind when your business is on the road more often

Business Total Care

per vehicle for the year*

Total care is our premium business package with a comprehensive range of benefits

*Prices valid as of 1 August 2023 and are subject to change.
**For more details about ineligible vehicles, see terms and conditions
^Fair use policy applies

Looking for help for your taxi or courier fleet?

Check the vehicle dimensions to find your best packages

We recommend different packages for different types of vehicles, based on vehicle dimensions and mass.

Product type
Product type

Gross Vehicle Mass




Business Roadside Care

Gross Vehicle Mass








Business Extra Care

Gross Vehicle Mass








Business Total Care

Gross Vehicle Mass








The above products are not available for taxis or couriers.

How roadside assistance works

  • Call RACV Business Roadside Assistance

    Call 1800 686 464 and quote your membership number and car registration.

  • Wait for help

    We’ll send a yellow patrol van to you. If in metro Melbourne you’ll get an SMS to track its arrival. Please secure any dogs or animals in your vehicle before we arrive.

  • Patrol van arrives usually within one hour

    Our expert mechanic will ask you questions and run a diagnostic test to find out what’s wrong with your vehicle.

  • Repair or tow

    8 out of 10 call outs are fixed on the spot. If we can’t, we’ll arrange to tow your vehicle to a repairer.

Common emergencies we can help with

Keep your vehicle moving with our roadside assistance packages, including service for battery electric or hybrid vehicles.

Flat tyre

We’ll swap out your flat or damaged tyre with your roadworthy spare.

Ran out of fuel

Up to 5 litres of free fuel to get you to the nearest service station, across Victoria.

Flat battery

We’ll jump start your flat battery or help you buy and install a new one.

Electric vehicle out of charge

We’ll tow you to the nearest accessible charging station or your preferred destination within your km limit.

Locked out of your vehicle

If we can't unlock your vehicle, we’ll contribute to a professional locksmith.

Towing your vehicle

We’ll tow you to a chosen location within your km limit, or to the nearest RACV Service Centre.

Replace some minor parts

Such as fan belts and globes^. Consumables such as oil are not included.

Transport to get you where you need to go

If we can’t fix your issue on the spot, we’ll contribute to alternative transport, taxis or accommodation.

More than 1.6 million vehicles rely on RACV Emergency Roadside Assistance

24/7 support Australia wide

On average we help with more than 800,000 jobs per year.

Unlimited callouts^

Qualified mechanics on call, no matter how many times things don’t go to plan.

Get your day back on track

8 out of 10 issues are fixed on the spot, so you can get moving again.

Pay per vehicle

With easy annual payments.

Frequently asked questions

You can get emergency roadside assistance 24 hours after you purchase your subscription.*

If you're broken down now and need immediate help, call 1800 686 464.

*Some restrictions apply. For more information read the terms and conditions.

We support all types of businesses, as long as your fleet of vehicles fall within our dimension and weight limits. Check the limits

If you've purchased RACV Business Roadside Assistance, you can get assistance from the auto club of the state you are in.

Call  1800 686 464. and you'll be connected to the auto club for the state you're in.

For more information read the terms and conditions.

Find details of auto clubs across Australia below.

Usually, we’ll have someone out to help you within an hour of your call.

However sometimes it takes longer for help to arrive. This depends on how great the demand for assistance is at any one time.

If you're broken down now and need immediate help,  call 1800 686 464.

Yes, any licensed driver using your nominated vehicle can access your Business Roadside Assistance subscription.

This depends on your business needs, how often you’re on the road and how far you travel.

  • Business Roadside Care is ideal for business who just want the essentials and only travel locally in metro Melbourne.
  • Business Extra Care is great for businesses who are on the road more often, travelling in and out of metro Melbourne.
  • Business Total Care is our premium package for businesses who travel beyond a 60km distance and want a comprehensive range of benefits.

Compare our plans to find the best option for your business.

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Monetary limits apply to individual breakdown benefits. All benefits in the table are subject to limitations and exclusions. Please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.

^Fair Use Policy applies

The information provided is general advice only. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. For copies, visit racv.com.au. As a referrer, RACV Insurance Services Pty Ltd AFS Licence No. 230039 receives commission for each policy sold or renewed. RACV business issued by Insurance Australia Ltd, ABN 11 000 016 722, AFS Licence No. 227681.