We continue to offer Emergency Home Assist services to our Members.
To ensure the safety of our staff and the community, the following measures are in place if an RACV trade or service provider is called to complete a job in or around your home.
Before the job
You may be asked a number of screening questions to determine if it’s safe for work to proceed. This includes asking you to advise if you or anyone in your home:
- is displaying cold or flu-like symptoms
- is currently self-isolating
- has arrived home from overseas in the past 14 days
- has been in contact with anyone with a confirmed case of COVID-19.
If it’s not safe to proceed
The tradesperson will work with you to find an alternative solution to get the job done. This may mean postponing the work until it is safe to carry out.
If it’s safe to proceed
Work outside the home: the tradesperson will complete the job as usual, while maintaining social distancing requirements where needed.
Work inside the home: the tradesperson will follow social distancing and personal hygiene procedures as advised by the Australian Department of Health, including:
- keeping a distance of 1.5m between themselves and people in the home
- avoiding or limiting contact with surfaces that don’t require maintenance
- frequently washing/disinfecting their hands.
To minimise contact, alternative arrangements will be introduced to minimise any required signing or handling of documents.