Motoring products and services

RACV Drive School

Frequently asked questions

What should I do if I have a lesson booked?
Please contact your driving instructor to cancel. The lesson will be honoured at a later date when it's safe to do so and Government imposed restrictions have been lifted.

What should I do if I have RACV Drive School vouchers?
Drive School vouchers remain valid and you will able to redeem them when it's safe to do so and Government imposed restrictions have been lifted.

When can I resume driving lessons?
We’ll resume the operation of the Drive School as soon it's safe to do so and Government imposed restrictions have been lifted.  

Can I still buy RACV Drive School vouchers?
Yes, vouchers are still available for purchase, however, they won’t be able to be redeemed until it is safe to recommence Drive School operations.

Safe Driver Training

  • Safe Driver Training courses and workshops have been temporarily suspended until further notice.

    If you have a training session booked, we can arrange for it to be rescheduled at a later date when it's safe to do so and Government imposed restrictions have been lifted.

RACV Accredited Auto Care Centres

Services and repairs at RACV Accredited Auto Centres are currently still operating, however, extra precautions are being taken to keep everyone as safe as possible.

  • You’re advised to disclose if you have recently returned from overseas, been in contact with anyone who has COVID-19 or is displaying flu-like symptoms.
  • Practice social distancing, such as avoiding handshakes and maintaining a 1.5 metre distance.
  • Ensure good hygiene is maintained.

Frequently asked questions

What services and repairs are still available?
We encourage you to contact the individual service centre to see what services are currently available.

What additional hygiene practices should I perform before attending an Accredited Auto Care Centre?
Where possible, you should try to wipe your keys. To confirm any additional requirements, call the individual centre before your visit.

Are there some auto care centres that have closed, or are they all open?
We recommend you call the individual service centre before attending to ensure centre is open and the service is available.  The Accredited Auto Care Centres are individual businesses that are accredited by RACV to complete mechanical repairs and auto-services but will implement their own practices to protect their employees and customers.

RACV Car Share

  • RACV Car Share will be temporarily suspended from 5pm March 30.

    • This means that unfortunately, no new bookings can be made.
    • If you had a booking for after this time, we’ll be in contact with you.
    • We’ll let you know when normal service can resume.

Home products

RACV Landlord Insurance

New RACV Landlord Insurance policies are currently unavailable for purchase until further notice.

If you have an existing RACV Landlord Insurance policy don’t worry; there is no change to your cover. Coverage and support will continue as currently detailed in the Product Disclosure Statement (PDS).

Frequently asked questions

What does this mean for me if I have an existing Landlord Insurance policy?
There is no change to your cover if you have an existing RACV Landlord Insurance policy.

Is the process for making a claim still the same?
Yes, the current process for claims is still the same. For one incident, you can only claim rent default under Buildings Insurance or Contents Insurance - you cannot claim under both.

Travel and leisure products

RACV Golf memberships

Your membership will be automatically suspended on Friday 27 March 2020.

We will reactivate your membership once we’re able to re-open our courses and practice facilities. We will also pause handicapping services over this period. 

  • You will not be charged for the period of closure.
  • We will be extending the period of your membership to cover any period of closure.
  • Renewals will be postponed until we re-open.

Thrifty Car Hire

Based on how the coronavirus (COVID-19) situation is unfolding and the new government guidelines, Members may also find that our partners and their operations may also be affected.

More information on upcoming Thrifty bookings or changes to opening hours related to Coronavirus (COVID-19) can be found on Thrifty's website.

Useful COVID-19 links