We’re doing everything we can to support and keep each other safe and well.

We’ll keep you updated with the steps we're taking in response to the announcements made by the Victorian Government in relation to removal of restrictions. Please keep checking these pages for all the latest information on how and when we will be re-opening, notably our Retail Shops, Resort and Club properties.

Find more information about each of our products and services below.

How we’re helping Victorians

2020 has been a challenging year, so we have been doing as much as we can to support Victorians through this time.  

One of our proudest contributions has been preparing, packaging and delivering meals to provide food relief to vulnerable communities across the state.  

You can learn more about some of the other work we’ve been doing recently by reading the articles below.

Always on call

Throughout 2020, our Emergency Roadside Assistance (ERA) and Emergency Home Assist (EHA) teams have been responding to emergency call outs on the road and in the home with added safety measures in place. 

Members with a subscription to ERA and EHA can rest assured knowing we haven't increased subscription prices this year. For more information on our services, see:

Keeping each other safe

We have a variety of public health and physical distancing measures in place across our locations and service operations to ensure everyone’s continued wellbeing.

 

Physical distancing

We’ve introduced floor markings and capacity limits. Our trades and emergency response teams will also maintain a 1.5m distance from you.

Reduced contact

We’re encouraging cashless transactions and contactless document signing wherever possible.

Hygiene and cleaning

Hand sanitiser stations have been added for your convenience and we’ve increased cleaning, especially on frequently touched areas.



Face masks

In line with Victorian Government guidelines, all Victorians must carry a face mask when leaving home and wear it when a safe distance can't be maintained.

Contact tracing

Where appropriate, we’ll ask to record your contact details to help with contact tracing if any COVID-19 cases are reported.

Health screening

We may ask questions relating to COVID-19 symptoms to ensure the continued wellbeing of the community and our staff.

How you can help

In addition to your cooperation with our public health and physical distancing measures, we also ask that you reschedule your visit to RACV locations and postpone any RACV service bookings if you or anyone you’ve been in close contact with:

  • is feeling unwell and displaying cold or flu-like symptoms
  • has been diagnosed with COVID-19
  • has arrived from overseas/interstate in the past 14 days and is required to self-isolate.

Give us a call if you need help rescheduling.

If you've recently visited an RACV location and have since been diagnosed with COVID-19 or you've been at a public exposure site, contact our COVID Hotline to let us know. Open daily, 8am - 6pm.

For all other enquiries, please call RACV directly.
 

Call 13 72 28

Motoring products and services

RACV Drive School

  • Following the restart of operations in regional Victoria, RACV Drive School operations in metro Melbourne will recommence on 11 November 2020 with student and instructor safety as our top priority.

    Operational changes:

    The following measures are in place so you can be confident knowing that all lessons will be conducted in a safe, hygienic and low-risk environment.  

    • When booking a lesson, your instructor will explain what safety measures are in place for students, and the data capture requirements we need to follow to comply with contact tracing rules.
    • Driving Instructors will thoroughly sanitize their vehicle before each lesson.
    • On arrival and before your lesson, the instructor will ask you to declare if you have any known COVID-19 symptoms and if you identify as a vulnerable person. The instructor will also take down your details for tracing purposes, and ensure RACV approved personal protective equipment (mask) is provided and worn.
    • If the lesson cannot go ahead due to safety reasons, your lesson will be rescheduled to a later date. Your voucher will remain valid if this occurs.
  • Need to get in touch?

    If your RACV Drive School question isn't covered below, give us a call.

    Call 1300 788 229

Frequently asked questions

When can I resume driving lessons?
Regional operations have recommenced from 5 October, with metro operations to follow on 11 November. To make a booking, contact your preferred instructor

Can I still buy RACV Drive School vouchers?
Yes, vouchers are still available for purchase, however, they won’t be able to be redeemed until lessons re-commence in your area (as above).

What if I need to cancel my lesson due to symptoms associated with COVID-19?
Contact your instructor to reschedule your lesson as soon as possible. In the event of an instructor deciding it's unsafe to provide you service on the day of the lesson, your instructor will reschedule the lesson to a later date (2+ weeks). Your voucher(s) will remain valid.

Safe Driver Training

  • With the reopening of RACV Drive School, Safe Driver Training in-car assessments for businesses will be available from 11 November 2020. Operational changes are in place to ensure all lessons are conducted in a safe, hygienic and low-risk environment.

    Safe Driver Training classroom workshop sessions remain suspended until further notice, we can, however, provide a virtual classroom workshop session for up to 10 employees. Please call for further information.

    If you have a training session booked, we can arrange for it to be rescheduled at a later date when it's safe to do so and Government imposed restrictions have been lifted.

Travel and leisure products

Tours and cruises

With restrictions on interstate and trans-Tasman travel beginning to ease for Victorians, many of our travel partners have reopened for bookings. Find out more here.

RACV golf courses

Frequently asked questions

What changes and restrictions should I be aware of?
The following restrictions apply when you visit any of our Victorian courses:

  • You must carry a face mask with you at all times and where it indoors. It is strongly recommended you wear a mask if you cannot keep 1.5 metres distance from others outdoors. 
  • You can use a golf cart with the people you are playing with but you should wear a face mask while in the cart, unless an exemption applies.
  • Shared practice facilities may be closed and equipment must not be shared.
  • Groups are limited to four people. People playing together must keep 1.5m distance from each other and maintain 100m from all other groups.

The following restrictions apply when you visit any of our courses:

  • Drinking fountains and water taps are disabled.
  • Locker rooms may be restricted, however toilet facilities are available.
  • RACV staff can’t handle any guest equipment including clubs, bags or shoes.
  • Clubs and equipment aren’t currently available for hire.
  • Increased raking by RACV staff at bunkers as rakes aren’t publicly available.
  • Golfers are required to leave flagsticks in the hole at all times (penalties will apply).
  • Limited retail service available from the kiosk/counter, including essential items, balls and tees and a select range of snacks and beverages.
    • No self-service available.
  • Apparel can’t be tried on prior to purchase.

What cleaning and sanitising measures are in place?
We’ve increased the frequency of cleaning across all golf shops, driving ranges and other public areas. This includes:

  • Course toilets are being sanitised regularly.
  • Golf carts are sanitised after each round.
  • Hand sanitising stations are available at each entrance.

How is social distancing being maintained?
To ensure social distancing of 1.5m is maintained, the following measures are in place:

  • Golf shop capacity is limited.
  • RACV Members need to pay green fees and book tee time in advance.
    • Starting times are structured to avoid people congregating on the course and at arrival and departure points.
  • Physical distancing markers and information are displayed.
  • Tee times may be structured with 1st Tee starts only.
  • Score submissions are electronic where possible, alternatively, cards need to be dropped off to the golf shop.

What do I need to know about booking and payments?

  • Golf Members and Season Pass Holders can book online as usual.
  • Green-fee players and RACV Members may book by calling. All players are required to provide their name, RACV Member number and contact details (not just the individual booking) at the time of booking and again when they arrive at the course.
  • Cashless payments are required.