If you are currently in Nepal or China and require emergency assistance, please contact the 24/7 emergency assistance team (reverse charges accepted).
Emergency assistance information
27 August 2026
We're aware of the recent flash flooding and mudslide in the Nepal-China border region. We wanted to share some important information to help you prepare and understand the support available if your plans are affected.
Emergency assistance
Impacted travel plans
If you are not currently in the region but your travel plans are impacted, contact your travel provider or agent to discuss any changes or alternatives.
Travel insurance claims
If your trip is affected and you need to make a claim, you can can make a claim 24/7 in the online portal. Otherwise, the team can help you over the phone.
Royal Automobile Club of Victoria (RACV) Limited (ABN 44 004 060 833, AR No. 1243563) (RACV) is an authorised representative of the RACV Travel Insurance insurer Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548) (Tokio Marine). Tokio Marine Management (Australasia) Pty Ltd (ABN 69 001 488 455, AR No. 1313066) is an authorised representative of Tokio Marine, and administers RACV Travel Insurance as the managing agent on behalf of Tokio Marine.
Terms, conditions (including eligibility criteria), exclusions, limits and sub-limits apply. Any advice is general advice only, and does not take into account your specific objectives, financial situation or needs. Before you purchase, please consider the Combined Product Disclosure Statement (PDS) / Financial Services Guide (FSG) and Target Market Determinations (TMDs) available on RACV’s website, or on request from RACV.