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RACV Travel Insurance claims

How to make an RACV Travel Insurance claim

Travel alerts
Policy documents
Feedback and complaints

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We'll contact you within 72 hours and may ask for this reference number.

Lodge a claim online

The quickest way to lodge an RACV Travel Insurance claim is by using the online lodgement, available 24/7.

Follow these easy steps to lodge your claim online:

  1. You will first need to register by utilising the email address you used to purchase your policy.
  2. Once registered, you will receive an email to guide you to setup your password. If you have previously registered a claim just login using your email and password.
  3. Once you have logged in, complete your claim details by answering all sections.
  4. Once submitted, your claim will be assessed within 10 working days upon receipt of all the relevant information/documentation. If any further information is required, you will be contacted within 10 working days of you lodging your claim.

Call us

Please contact the claims team on 1300 207 387 (Monday to Friday 8am - 9pm, and Saturday to Sunday 9am - 6pm) and they will happily take your details to lodge a claim and guide you through the claim process.

Register or login.

Travel alerts and policy documents

Travel alerts

Think carefully before visiting countries with "Do Not Travel" status, as your RACV Travel Insurance won't cover you for these destinations.

Review or manage your policy

For full details on how you’re covered, read the RACV Travel Insurance Product Disclosure Statement.

Feedback and complaints

We’re here to listen. You can share a compliment, suggestion or complaint.

Royal Automobile Club of Victoria (RACV) Limited (ABN 44 004 060 833, AR No. 1243563) (RACV) is an authorised representative of the RACV Travel Insurance insurer Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548) (Tokio Marine). Tokio Marine Management (Australasia) Pty Ltd (ABN 69 001 488 455, AR No. 1313066) is an authorised representative of Tokio Marine, and administers RACV Travel Insurance as the managing agent on behalf of Tokio Marine.

Terms, conditions (including eligibility criteria), exclusions, limits and sub-limits apply. Any advice is general advice only, and does not take into account your specific objectives, financial situation or needs. Before you purchase, please consider the Combined Product Disclosure Statement (PDS) / Financial Services Guide (FSG) and Target Market Determinations (TMDs) available on RACV’s website, or on request from RACV.