If you have a home electrical emergency, call 13 46 63 to arrange an emergency callout.
Electricians you can count on 24/7, all year round
Help for power faults, broken air-conditioners and more emergencies.
Get an annual plan or emergency help now
Some common electrical emergencies we can help with
How it works
An emergency electrician is just a call away — no RACV Membership required.
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Call when you need us
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An electrician arrives, usually within the hour
We'll send a qualified electrician to you fast.
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They’ll get to work
Many emergencies can be fixed on the spot. If yours can’t, they’ll provide a temporary fix to make the area safe.
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We let you know next steps
If more work is needed for the repair, you’ll get a quote through RACV Trades, with no obligation.
Other emergencies we can help with
Our tradies will usually be there within the hour.
Frequently asked questions
You don’t need to be an RACV Member to use our emergency trades. However, if you’ve been an RACV Member for 5 years or more, you get a loyalty discount on an annual subscription with Emergency Home Assist as part of our Years of Membership benefits.
Member discounts don't apply to single emergency callouts outside of an Emergency Home Assist plan.
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General maintenance and non-urgent repairs aren’t included, like:
- dripping taps
- installing or changing light globes
- installing a new sink, toilet or shower head
- installing a new hot water system.
If the job requires a specialist trade (e.g. hydronic heating specialist) or a specialist part, a free quote will be provided for additional work.
RACV Trades can help you find the right tradie for non-urgent or maintenance jobs.
For a full list of conditions, limits and exclusions, check the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).
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The price only includes the cost of some minor parts and materials.
It does not include parts or materials, such as:
- windows, doors, door handles or glass
- fixed plumbing apparatuses including sinks and taps
- light fittings, power points and switch boards.
For a full list of exclusions, read the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).
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Emergency trade services are available in metro Melbourne and many regional areas in Victoria, including:
- Ballarat
- Bellarine Peninsula
- Bendigo
- Geelong
- Mildura
- Mornington Peninsula
- Shepparton
- Traralgon
- Wangaratta
- Warrnambool
- Wodonga.
If you live elsewhere in Victoria and want to check if we can help you, call us on 13 46 63.
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Most of the time, we fix the problem on the spot. If we can’t, we’ll use temporary measures to make the area safe. This can include turning off the gas or water at the meter, securing electrical wiring or cleaning up any broken glass.
Reasons we may be unable to fix a problem include:
- if specialist equipment is required to diagnose the problem, for example a camera to investigate blockages
- if it’s unsafe for our tradies to access the area, for example getting on the roof in wet and/or windy conditions
- if a new system is required.
In these cases, you’ll be offered a no-obligation quote for further repairs.
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The most important thing is your safety – if you’re in immediate danger, or if someone is injured, call 000.
As soon as you notice something is wrong, call us on 13 46 63.
We’ll aim to get a tradesperson to you within the hour, however this response time is not guaranteed and can vary depending on your location, demand for services, or weather and traffic conditions.
Once your tradie has been assigned, you’ll get a text notification confirming their estimated arrival time. Please make sure you're home when the tradie arrives. While you wait, there are a couple of things you can do to prepare:
- Secure any pets away from areas that may need to be accessed.
- If you feel comfortable, try to isolate the problem. For example, if there's a water leak, turn off the water at the meter. Don’t worry if you can’t, our tradie will take care of it for you.
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Other services we offer
Terms and conditions
*Subject to the Fair Use Policy. Refer to the RACV Emergency Home Assist Terms and Conditions. (PDF, 3.4 MB) for more details.
^If you choose to pay monthly, an administration fee of 50 cents is included in your monthly payment amount, equivalent to a maximum of $6 per annum.
RACV Trades is a trading name of RACV's trade partner, Club Home Response Pty Ltd (Victorian registered domestic building practitioner number CDB-U 100178). All works are performed or arranged by Club Home Response Pty Ltd. trading as RACV Trades. See RACV Trades terms and conditions