Account Information

General information

I tried using the RACV App and its offline, what do I do? 

While the RACV App is offline you can still login to your RACV online account via the website or call us on 13 72 28.

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How do I cancel an RACV service when a loved one passes away?

We’re sorry to hear about your loss. We’re committed to making this process as easy as possible for you during this time.    

We can only discuss and make changes to an account with the Executor of the Deceased Estate once we have been sent the required documents. There are several types of documents we accept:  

Option 1	Documents	Required
Group A	Death Certificate or,  Coroners Report	One item from Group A    PLUS   One item from Group B
Group B	Release and Indemnity form or,  Letter from Solicitor (stating who the executor of the estate is)	One item from Group A    PLUS   One item from Group B

Option 2	Documents	Required
Group C	Grant of Probate or,   Letters of administration	One item from Group C

When you’re ready, call us on 13 72 28 and let us know which account needs to be cancelled. We will then send you an email so you can send us the required documents. 

If you prefer, you can bring these documents in to your local RACV shop to cancel the account in person. 

We appreciate this is a difficult time. If you have any questions about the process, feel free call us on 13 72 28. 

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Logging in

I’ve forgotten my password, what do I do? 

No worries, click the link below to reset your password. 

Reset password

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I tried logging in but my email address has changed, what do I do? 

You can login to your RACV online account using your Member number or your email address. If you still can’t login after using your Member number, call us on  1300 668 015 and we’ll help you update your details and get access to your online account.   

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How do I login my RACV online account if I can’t remember my Member number? 

You can visit our Find Your Member Number page to locate your details. You’ll need to enter your name, date of birth and postcode.

Alternatively, you can use your email address to login. 

If you’re still having trouble with your login, call us on 1300 668 015. We’re ready to help every day from 7am to 11pm. 

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I didn’t receive the email to reset my password for my RACV online account 

If you requested to reset your RACV online account password and didn’t receive an email: 

• Check if the email is in your Spam folder
• Check if the correct email address was entered in your request. If you’re unsure, request to reset your password again
• Check that the email address entered hasn’t been used for another RACV online account. If it has, you’ll need to re-register your online account with an email address that hasn’t been used before.

If you still need help, call us on 1300 668 015 between 7am to 11pm.

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My email address won’t work, what do I do?

Only one email address can be used per RACV online account. Make sure the address entered hasn’t been used for another RACV online account. If it has, you’ll need to re-register your online account with an email address that hasn’t been used before.  

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My RACV online account has been locked. What does this mean? 

An account is locked for 30 minutes after 5 unsuccessful password attempts. This is done to ensure the security of your account. After 30 minutes, you can reset your password.  

 If you need additional help, call 1300 668 015 between 7am and 11pm.

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Managing your online account

How do I register for my RACV online account? 

If you haven’t registered, you’ll need to complete our registration form to receive access. 

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My RACV online account has been locked. What does this mean? 

An account is locked for 30 minutes after 5 unsuccessful password attempts. This is done to ensure the security of your account. After 30 minutes, you can reset your password.  

 If you need additional help, call 1300 668 015 between 7am and 11pm.

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How do I update my contact details with RACV online? 

Login to your RACV online account and click on the My Details tab.  

From there, you can view and update your: 

• phone number 
• email address 
• address. 

To update your name or date of birth, you’ll need to contact us on 13 72 28. 

Important: changing your address may result in additional updates to your other product holdings. We’ll call you if that’s the case. 

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I can’t do something I used to be able to do online, why is that? 

We’re continually making changes and improvements to our online services. Keep an eye out for future updates. In the meantime, you can contact us.

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How do I follow up on a change of address?

Once a change of address has been submitted online, it can take up to 6 days for the new details to appear. We’ll contact you if we need more information to process the change.  

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How do I view my product details?

Simply login to your RACV online account and you will see all your products listed on the main page. Here, you can view insurance policy numbers, product expiry dates and whether a payment is due. 

For Club memberships, you can see how many years you have been a Member and recent transactions. 

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