Account Information

General information

I tried using the RACV App and its offline, what do I do? 

While the RACV App is offline you can still login to your RACV online account via the website or call us on 13 72 28.

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How can I cancel my insurance policy?

We’re sorry to see you go!

If you have car, motorcycle, caravan or boat insurance, you can do this online.

1. Log in to your online account (if you don’t have one yet, you can register online)
2. On the main dashboard, click on the policy you’d like to cancel
3. You should see a ‘Cancel product’ button at the bottom of the screen.

For all other policies, call us on 13 72 28 so we can do this for you.



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How do I cancel an RACV service when a loved one passes away?

We’re sorry to hear about your loss. We’re committed to making this process as easy as possible for you during this time.    

We can only discuss and make changes to an account with the Executor of the Deceased Estate once we have been sent the required documents. There are several types of documents we accept:  

Option 1	Documents	Required
Group A	Death Certificate or,  Coroners Report	One item from Group A    PLUS   One item from Group B
Group B	Release and Indemnity form or,  Letter from Solicitor (stating who the executor of the estate is)	One item from Group A    PLUS   One item from Group B

Option 2	Documents	Required
Group C	Grant of Probate or,   Letters of administration	One item from Group C

When you’re ready, call us on 13 72 28 and let us know which account needs to be cancelled. We will then send you an email so you can send us the required documents. 

If you prefer, you can bring these documents in to your local RACV shop to cancel the account in person. 

We appreciate this is a difficult time. If you have any questions about the process, feel free call us on 13 72 28. 

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Logging in

I’ve forgotten my password, what do I do? 

No worries, click the link below to reset your password. 

Reset password

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I tried logging in, but my email address has changed, what do I do?

If you can’t access your email, you can log in with your Member number instead.

If you’re not sure what it is, you can use our handy tool to find your Member number.

If you’re still having issues logging in, call us on 1300 668 015 and we’ll help you update your details and get access to your online account.   

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How do I login my RACV online account if I can’t remember my Member number? 

You can visit our Find Your Member Number page to locate your details. You’ll need to enter your name, date of birth and postcode.

Alternatively, you can use your email address to login. 

If you’re still having trouble with your login, call us on 1300 668 015. We’re ready to help every day from 7am to 11pm. 

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I didn’t receive the email to reset my password for my RACV online account 

If you requested to reset your RACV online account password and didn’t receive an email: 

• Check if the email is in your Spam folder
• Check if the correct email address was entered in your request. If you’re unsure, request to reset your password again
• Check that the email address entered hasn’t been used for another RACV online account. If it has, you’ll need to re-register your online account with an email address that hasn’t been used before.

If you still need help, call us on 1300 668 015 between 7am to 11pm.

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My email address won’t work, what do I do?

Only one email address can be used per RACV online account. Make sure the address entered hasn’t been used for another RACV online account. If it has, you’ll need to re-register your online account with an email address that hasn’t been used before.  

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My RACV online account has been locked. What does this mean? 

An account is locked for 30 minutes after 5 unsuccessful password attempts. This is done to ensure the security of your account. After 30 minutes, you can reset your password.  

 If you need additional help, call 1300 668 015 between 7am and 11pm.

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Managing your online account

How do I register for my RACV online account? 

If you haven’t registered, you’ll need to complete our registration form to receive access. 

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How do I update my contact details?

You can easily update your contact details in your online account.

Go to ‘My details’ (you’ll be asked to log in if you haven’t already).

From there, you can see and update your:

• phone number
• email address
• postal address.

To update your name or date of birth, you’ll need to call us on 13 72 28.

Important: changing your address might impact your products. If this is the case, we’ll give you a call.



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I can’t do something I used to be able to do online, why is that? 

We’re continually making changes and improvements to our online services. Keep an eye out for future updates. In the meantime, you can contact us.

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How do I follow up on a change of address?

Once a change of address has been submitted online, it can take up to 6 days for the new details to appear. We’ll contact you if we need more information to process the change.  

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How do I view my product details?

When you log in to your online account, you’ll see all your products listed on the main dashboard. From there, you can see your insurance policy numbers, product expiry dates and whether a payment is due. 

For Club memberships, you can see how many years you have been a member and recent transactions. 

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