Directions 2015 is a snapshot of current and emerging issues affecting RACV members. The report aims to inform members, stakeholders, government and industry of RACV policies and what we are doing to achieve a better connected, safer and fairer transport system.

Advocacy, education and information programs have been developed from thorough consultation, research, technical expertise and ongoing consultation with members.

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A history of representing members

Members have helped shape RACV policy and advocacy since 1903. In these early years, RACV aimed to provide members with independent advice and information, and promote their interests in the areas of mobility, safety and consumer protection.

While RACV has a strong motoring heritage and many members continue to value their car, members have told us they ultimately value mobility, whether it’s by car, public transport, bicycle or as a pedestrian.

On average, three out of four Victorian households contain an RACV member. Surveys with RACV members are a good representation of the wider Victorian community.

Three quarters of RACV members use public transport as well as a private vehicle and expect their travel to be safe, efficient and affordable regardless how they travel.

A chart illustration about RACV members

What's important to RACV members?

Members have told us they want practical advice based on evidence to help make informed decisions about travel.

We encourage our members to get involved in conversations to better integrate how we travel, ensure our journey is safe and we’re getting a fair deal.

How does RACV engage with members?

Independent market research agencies regularly poll members. These agencies ensure samples are representative and the results are statistically significant.

RACV regularly invites members to share views and experiences through surveys like the Redspot Survey about road congestion, the OnTrack Survey looking at rail transport issues and the member issues survey promoted in RoyalAuto. There are also ongoing conversation on our social channels on Facebook and Twitter.  

RACV develops policies based on scientific and market research, technical advice and broad consultation with members and key stakeholders. These positions are considered by the member elected RACV Board and promoted to government and other stakeholders.

Details of our policies and advocacy activities can be seen in:

RACV also provides a range of information, advisory and educational programs to assist members to stay safe and mobile and to be aware of their rights and responsibilities as consumers.

How do we address transport network gaps, meet road user needs and travel more sustainably?

Members value their mobility. They want a transport system that moves them efficiently between destinations. Members support improvements to the public transport system and road network to address concerns about congestion and the negative impact it has on their lives and the broader Victorian community. They would like real-time information and advice to help them make smarter choices about when, where and how they travel.

  • Alternative fuels - How can we reduce the environmental impacts of motoring?
  • Bicycle riding - Did you know 53% of RACV member households have at least one or more bicycles? What improvements are needed to support riding?
  • Congestion - Congestion affects all road users. How can it be addressed?
  • Metropolitan transport priorities - Melbourne’s population is projected to grow to six million people. How will our transport system cope?
  • Motorcycling - RACV advocates for better infrastructure and enhanced safety for all our members, including those who ride motorcycles.
  • Pedestrians - Pedestrians are particularly vulnerable in the traffic environment. What is needed to keep them safe?
  • Public transport - Members want public transport that takes them where they want to go- efficiently, reliably and comfortably.
  • Regional transport priorities - What transport improvements are needed to support the growing number of people moving to regional Victoria?
  • Smarter use of our network - Technology has improved the way we manage our network and how we communicate with each other on the road.
  • Sustainable mobility - Six out of ten motorists are concerned about the environment, with congestion and air quality being major concerns.
  • The importance of mobility - Members value their mobility. They want a transport system that moves them efficiently across all modes.
  • The need for better planning - How can we better plan our cities and transport networks to cope with a growing population?

What roles do engineering, education and enforcement play to improve safety?

Members expect their travel to be safe. They are concerned about risky road user behaviour, such as driving under the influence of drugs or alcohol, speeding and mobile phone use. They believe the transport system should be designed to cater for the needs of all road users and protect the vulnerable, including pedestrians and cyclists. They recognise that education, enforcement and the engineering of our roads and vehicles all have a role to play in reducing road trauma.

  • Child Safety - Road crashes are the most common cause of accidental death for Australian children.
  • Distraction - The dangers of distraction apply to all road user groups leading to an increase in the risk of injury in traffic environments.
  • Driving while tired - Fatigue can affect decision making and reaction time, increasing crash risk not only on long-distance journeys but during short, everyday trips.
  • Alcohol and Drugs - Drink driving has played a significant role in road trauma for many years and is still one of the biggest killers on Victorian roads.
  • Enforcement - Members understand why enforcement is necessary but need to be confident that efforts are focussed on improving road safety.
  • Fleet Safety - In Australia, over 40 per cent of all new light vehicles are purchased by businesses or government.
  • Older road users - Every driver should take responsibility for their own driving ability and be able to continue to drive for as long as they are safe to do so.
  • Safer roads - Most crashes occur when ordinary people make mistakes. Safer roads can reduce crash risk and the severity of injuries.
  • Safer speeds - Speed limits are an important part of a safe system, but they must be clearly signed, consistent and credible. 
  • The safe system - The Safe System approach to road safety recognises that improving the safety of drivers, vehicles and roads are all important.
  • Vehicle safety technology - Technology can help drivers avoid crashes, protect them in the event of a crash and signal emergency services.
  • Young drivers - The more practice a learner driver can have in all road conditions, the safer they will be on the road.

Are members getting a fair deal on fuel prices, motoring taxes and charges or transport funding?  

Members are concerned about the increasing costs of transport, from the rising costs of fuel and vehicle ownership to the affordability of public transport. They want independent advice and research to make more informed decisions and better understand their rights, whether it is at the fuel pump, at the car dealer or when it comes to repairing or maintaining their vehicle. They also expect a fairer deal when it comes to the motoring taxes they pay, with a greater share being reinvested in road and public transport improvements.

  • Buying & owning a car - Access to independent consumer information is critical for motorists.
  • Fuel Prices - Fuel prices are a significant concern for motorists. They want more transparency and fairness in fuel price setting.
  • Motoring taxes/charges - Governments continue to tax motorists heavily. Are motorists getting a fair return on the taxes they pay?
  • Transport Funding - With a growing backlog of transport projects in Victoria, governments will need to look at alternative funding methods.
  • Vehicle Theft - The incidence of vehicle theft is unacceptably high. What is needed to better protect consumers and their vehicles?