South Kensington commuters were also dissatisfied with their train services on the Williamstown and Werribee lines, ranking them the eighth-worst in the state, and complaining of overcrowded trains and express services that skip their station.
In total, respondents to the latest On Track survey rated 311 train stations across the state on issues such as facilities, safety, cleanliness and parking, and scored train services and bus connections.
Chronic parking shortages, feeling unsafe, and waiting for overcrowded, late and infrequent trains emerged as the most common complaints. (More: Public transport etiquette: 28 cardinal sins of commuting)
Laverton’s Aircraft station in Melbourne’s west, which has been ranked in the bottom 10 stations since 2015, was ranked the second worst in the state in the latest survey.
Donnybrook station, on Melbourne’s northern fringe, was ranked third-worst, despite some upgrade work currently underway.
At the other end of the spectrum, commuters voted the new Hawkstowe station the best in the state, with a score of nine out of 10. The station was built in 2018 as part of the Mernda line extension, which had two other new stations in the top 10 – Middle Gorge at number three and Mernda at 10.
The new Carnegie station was ranked second best, with a score of 8.61 out of 10, a massive improvement on its 2017 result, when it ranked ninth worst in the state with a score of 4.68.
Carnegie, along with Rosanna, Bentleigh, Ormond, Bayswater and Gardiner stations, was rebuilt as part of the state government’s level-crossing removal program and this had a significant impact on commuter satisfaction, says RACV’s senior manager transport Peter Kartsidimas.