Blockages the most common home emergency

18 August 2016

 

Blocked drains, toilets and pipes were the most common home emergencies plaguing Victorian householders, new RACV Home Services figures have revealed.

RACV Emergency Home Assist tradespeople responded to more than 5800 Victorian home emergencies involving drains, toilet or pipe blockages during the 2015/16 financial year.  Members also encountered more than 4900 problems involving burst taps or showerheads.

RACV General Manager Home Services and Security Aaron Flavell said that EHA plumbers attended households on a daily basis to help with these emergencies.

“The main causes of the blockages in toilets are so-called “flushable wipes”, sanitary products and over-use of toilet paper; while kitchen sink blockages are usually as a result of food scraps, fats and oils. These sorts of items are best disposed of in an appropriate bin.

“Cooking by-products like fat and grease are very harmful and can solidify and block drains. It’s important to be vigilant about what goes down the drain and act quickly if there are signs of blockage,” he said.

Mr Flavell noted that regular maintenance of household taps could prevent a major malfunction.  

“If you have a tap that is very difficult to turn off or has a drip, this is a sign that it needs attention and will probably fail in the near future. Replacing washers and O-rings and cleaning and lubricating the spindles can help prevent some expensive repairs, especially if the tap is leaking into the wall cavity,” he said.

The data showed that while plumbing emergencies were the most common, householders also needed emergency assistance with broken heating and cooling units, electrical faults, damage to roofs and walls and gas leaks.

Close to 2000 people also needed help after locking themselves out of the house.

The data shows Glen Waverley residents made the most calls for assistance from RACV Emergency Home Assist, ahead of neighbouring residents in Mount Waverley who made 567 calls for help and Berwick householders with 435.

“RACV Emergency Home Assist provides a 24/7 rapid response for our members in times of need, so that they can get on with their lives without having to stress about finding a qualified and trusted tradesperson who can help immediately,” Mr Flavell said.

“Whether members need an electrician, plumber or locksmith to attend an emergency, there is only one single number to call.

“For an annual fee that is less than many tradespeople charge for one small job, members get eight call-outs a year no matter what time of day or night and the peace of mind that a fully accredited and trained RACV tradesperson will be there to help – usually within the hour.”

Top 10 most common home emergencies – 1 July 2015 to 30 June 2016

Job type

Number of

incidents

Percentage

A blocked toilet, pipe or drain

5809

18

A burst tap or showerhead

4915

15

Broken or damaged heating/cooling system

4188

13

A blackout or power failure

4135

13

Broken or burst hot water system

4117

13

Burst pipe

3468

11

Damage to roof, gutter or downpipes

2298

7

Locked out of house

1979

6

Broken door or window, including garage door

1358

4

A gas leak

468

1

Total

32,735

 

Source: RACV Home Services and Security

 

Top 10 suburbs for Emergency Home Assist call-outs – 1 July 2015 to 30 June 2016

Suburb

Number of

incidents

Glen Waverley

652

Mount Waverley

567

Berwick

435

Balwyn North

414

Rowville

384

Brighton

373

Doncaster East

366

Bentleigh East

326

Glen Iris

310

Kew

286

Source: RACV Home Services and Security

 

Written by RACV
August 18, 2016