RACV Emergency Home Assist

Rapid response plumbers, electricians and locksmiths on call 24/7 for home emergencies. Crisis averted.

Need emergency help now? $269 for a single job

Get help fast, with no subscription required.

Need emergency help now? Call 13 46 63

  • Get an annual subscription

    $215 per year

    Includes coverage for up to 8 emergency jobs per year and you won’t be charged extra for after hours, weekends or public holidays. Waiting periods apply.

  • 24 hour plumbing emergencies

    Water, gas or heating issue? Maybe you've got a blocked toilet, leaking pipe or you can’t re-light the pilot light on your hot water system. RACV has emergency plumbers available 24/7.


    Discover more →

  • 24 hour electrical emergencies

    If your cooling system has stopped working or your house has lost power, RACV has emergency electricians who are available to respond quickly to electrical emergencies.


    Discover more →

  • 24 hour lock out emergencies

    Locked out of your house or a jammed door is threatening your safety? One call and we’ll have a fully qualified and trained RACV locksmith to your door to get you back inside your home.


    Discover more →

Membership card type Blue
Non-member		 Bronze
5 - 9 years		 Silver
10 - 24 years		 Gold
25 - 50 years		 Gold 50+
51+ years
Discount - 5% 10% 15% 20%
Price per annum* $215.00 $204.25 $193.50 $182.75 $172
Membership card type Discount Price per annum*
Blue
Non-member		 - $215.00
Bronze
5 - 9 years		 5% $204.25
Silver
10 - 24 years		 10% $193.50
Gold
25 - 50 years		 15% $182.75
Gold 50+
51+ years		 20% $172

*Prices valid as of 1 August 2018 and are subject to change.

How RACV Emergency Home Assist works

  1. Call 13 46 63 when you have a home emergency

    Our network of experienced, qualified local tradespeople are on call to help 24/7, 365 days a year.

  2. Call-outs responded to usually within the hour

    Home emergencies are responded to quickly within metropolitan Melbourne and most regional areas in Victoria, with no out of hours surcharges.

  3. Our commitment to fix

    We'll fix the problem on the spot. But on those rare occasions when we can't, we'll carry out temporary repairs to ensure your home is safe and secure, and provide an obligation-free quote. 

Emergencies we can assist with

Internal leaks

A damaged roof, blocked gutter or downpipe causing an internal leak through the ceiling or walls.

Broken heating/cooling system

Broken or faulty system as the result of gas or electrical problems, faulty components, or inability to reignite pilot light (specialist referral may be required).

Blocked toilet, pipe or drain

A blocked toilet, pipe or drain prevents water flow, causing overflow.

Lighting or power fault

Supply of power to all or part of the house has been disrupted (excludes area-wide blackouts and power outages).

Broken tap or shower

Inability to control water flow as the result of a broken tap or shower, causing significant water wastage, home or property damage (does not include dripping taps).

Lock out or broken door or window

Locked out of the house or where home safety or security is threatened as a result of damaged locks or jammed external doors and windows.

Burst pipe

A burst pipe or joint, resulting in significant water wastage, home or property damage.

Broken glass

Where home safety or security is threatened as a result of damage to broken glass in an external door or window we will make safe (excludes glass repair and glass replacement).

Faulty or burst hot water system

Burst or faulty hot water system as the result of gas or electrical supply fault, faulty components, or the inability to reignite the pilot light.

Gas leak

Internal or external gas leaks as a result of a damaged leaking gas pipe.

Exclusions and limitations apply including the provision of some parts and materials. Refer to the RACV Emergency Home Assist Terms and Conditions for more details.

Suburbs covered by RACV Emergency Home Assist

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What others are saying about RACV Emergency Home Assist

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Common queries about RACV Emergency Home Assist

What is RACV Emergency Home Assist?

RACV Emergency Home Assist (EHA) is a rapid response service for common home emergencies such as blocked toilets, broken hot water systems, jammed external windows

Are there any waiting periods?

There is a 72 hour waiting period after purchasing an annual subscription before emergency call outs can be made. If you need help now or don't have an annual subscription, we have a single call out option available for $269. Just call RACV on 13 46 63.

I've moved houses, can I still use my subscription?

When you move house, your RACV Emergency Home Assist subcription can move with you. Just give us a call on 13 46 63 when you move and we'll make sure your details are updated. 

I have an annual subscription already and have an emergency! How do I get help?

Simply call 13 46 63 and we'll get someone to your door to fix the problem usually within the hour.

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