Water leaking internally through the ceiling or walls as the result of a damaged roof, gutter or downpipe
Blocked toilet, pipe or drain
A blocked toilet, pipe or drain prevents smooth water flow, causing overflow or backup into the nearest outlet
Burst pipe
A burst pipe or joint, resulting in significant water wastage, home or property damage
Broken tap or showerhead
Inability to control water flow as the result of a broken tap or shower head, causing significant water wastage, home or property damage, (does not include dripping taps)
Broken hot water system
Broken or damaged system as the result of gas or electrical problems, faulty components, or the inability to reignite the pilot light
Broken heating/cooling system
Broken or damaged system as the result of gas or electrical problems, faulty components, or inability to reignite pilot light. (Specialist referral may be required).
Blackout
Supply of power to all or part of the house has been disrupted (excludes area-wide blackouts)
Broken glass
Where home safety or security is threatened as a result of damage to broken glass in an external door or window we will make safe and clean up (excludes glass replacement)
Gas leak
Internal or external gas leaks as the result of damaged gas appliances or leaking gas pipe lines
We're committed to fixing your home emergency
When we can’t, we’ll carry out temporary repairs to secure your home and provide an obligation-free quote. View the FAQs for more information
