Emergency Home Assist

Rapid response assistance from plumbers, electricians and locksmiths for common home emergencies.

BUY SUBSCRIPTION

Plumbing

Electrical

Locksmith

*The monthly instalment option includes a 50c administration fee per month, equivalent to $6 per year.

How RACV Emergency Home Assist works

Our team is available round the clock to handle common home emergencies. 

Subscribe to Emergency Home Assist

Call us or fill out a quick online form to sign up. A 72-hour waiting period applies after purchase.

Call 13 46 63 for help

When something goes wrong, get in touch with our team and let them know what the problem is. 

A tradie is sent to your home

A qualified emergency plumber, electrician or locksmith will arrive at your door usually within the hour.

We’ll assess the problem and take action

Most of the time, we fix the problem on the spot. When we can’t, we might use temporary measures to make the area safe.

Free quote for more complex jobs

If your home emergency can’t be fixed on the spot, you'll be offered a free, no-obligation quote to consider. 

Emergency trade services

Our service includes up to one hour of labour plus minor parts and materials.

Blocked toilet, pipe or drain
Blocked toilets, pipes or drains causing overflow or backup, stopping water flowing through the outlet.

Broken tap or shower
When a leaking shower or broken tap is causing damage to your home or property, or substantial water wastage (excludes dripping taps and shower heads).

Burst pipe
Significant water wastage or water damage to your property or house due to a burst pipe.

Faulty or burst hot water system
If your hot water system isn't working because of a gas or electrical issue, or faulty components. This also includes reigniting your hot water heater pilot light.

Internal leaks
Water leaking down your walls or through your ceiling due to blocked downpipes, gutters or roof. If the source of the leak can't be safely accessed, we may need to re-attend.

Broken heating/cooling system
If you're heating or cooling system isn't working because of faulty components, electrical or gas issues, or you are unable to reignite pilot light.

Gas leak
If a gas pipe has been damaged and is leaking inside or outside your home, we'll repair the leak or isolate the gas line to make it safe.

Broken glass
Where home safety or security is threatened as a result of damage to broken glass in an external door or window, we will make safe and clean up. (Excludes glass replacement).

Our service includes up to one hour of labour plus minor parts and materials.

Power or lighting fault
Loss of power to all or part of of your home including electrical faults due to storms or flooding (excludes area-wide power outages and blackouts).

Broken air-conditioning system
If your air-conditioner has stopped working, an RACV electrician will assess the cause of the fault and repair if safe to do so.

Faulty or burst hot water system
When your hot water system fails because of faulty components or electrical issues.

Internal leaks
If you have a ceiling leak coming through a light fitting or fixture we'll isolate power from the affected area.

Our service includes up to one hour of labour plus minor parts and materials.

Locked out
Stepped outside to take out the rubbish and accidentally locked yourself out or broken a key in your door's lock? We'll help you get back inside. 

Jammed external doors or windows

If jammed windows or doors are threatening the safety of your home, we'll make it safe and get you a quote to complete the repair.

Some emergencies are more complex and may require a quote for specialist trades and additional or replacement parts.
Exclusions and limitations apply including the provision of some parts and materials. Refer to the RACV Emergency Home Assist Terms and Conditions for more details.

Reliable help, fast. Your plan for the unplannable. No panic. No surcharges. Just trustworthy tradies, 24/7, 365 days.

Buy subscription

RACV Members save more

If you’re an RACV Member, our Years of Membership Benefits apply to your subscription purchase, making RACV Emergency Home Assist even better value.

Years of Member Benefits

Blue
Non-member

Bronze 5%
5 - 9 years

Silver 10%
10 - 24 years

Gold 15%
25 - 50 years

Gold 50+ 20%
51+ years

Price per annum

$215.00

$204.25

$193.50

$182.75

$172

Price per month*

$18.40

$17.51

$16.62

$15.72

$14.83

Prices valid as of 1 August 2018 and are subject to change.
*The monthly instalment option includes a 50c administration fee per month, equivalent to $6 per year.

Looking for help with general home maintenance?

RACV Home Trades and Services connects you to a network of trusted tradies who can help you complete non-urgent repairs and improvements to your home.

Find out more

Frequently asked questions

Is Emergency Home Assist available in my area?

Emergency trade services are available in metro Melbourne and most regional areas in Victoria.

I’m a renter. Can I purchase RACV Emergency Home Assist?

RACV Emergency Home Assist (EHA) is not available to tenants, only residential homeowners or their managing agents (including houses, duplexes, flats, units and apartments).

If you think EHA would be handy to have, we suggest speaking to your landlord or managing agent about the benefits of a subscription. 

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