If you have a home emergency, call 13 46 63 to arrange an emergency callout.
Get an annual plan or emergency help now
How it works
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Call when you need us
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A tradie arrives, usually within the hour
We’ll send a qualified plumber, locksmith or electrician to you fast.
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They’ll get to work
The tradie will conduct an expert assessment and provide a temporary fix to make the area safe.
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We let you know next steps
If further work is required for a full repair, your tradie will provide a no-obligation quote through RACV Trades.
What we can help with
Common plumbing, electrical or lockout home emergencies.
Plumbing emergencies
- Blocked toilet, pipe or drain
- Broken tap or shower
- Burst pipe
- Faulty or burst hot water system
- Internal leaks
- Broken heating or cooling system
- Gas leak.
Electrical emergencies
- Power or lighting fault
- Faulty hot water system
- Broken air-conditioning system
- Internal leaks from light fittings.
Locksmith emergencies
- Locked out
- Jammed doors or windows
- Broken glass (metro Melbourne only).
Why choose RACV Trades for emergencies?
Frequently asked questions
We can help with urgent repairs, such as:
- internal leaks
- blocked toilet, pipe or drain
- broken tap or showerhead
- burst pipe
- broken or burst hot water system
- broken or damaged heating/cooling system
- being locked out of the house
- blackout or power failure in the house
- broken glass (metro Melbourne only)
- gas leak.
For more information, check the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).
Got a non-urgent job, or need general maintenance? Find the right tradie with RACV Trades.
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We aim to get a tradesperson to you within the hour.
This response time is not guaranteed and can vary depending on your location, demand for services, or weather and traffic conditions.
You'll get a text notification once a tradie has been assigned. Please make sure you're home for when the tradie arrives.
Our team is available 24/7 to handle plumbing, locksmith and electrical emergencies. If you need assistance now, call 13 46 63.
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Emergency trade services are available in metro Melbourne and many regional areas in Victoria, including:
- Ballarat
- Bellarine Peninsula
- Bendigo
- Geelong
- Mildura
- Mornington Peninsula
- Shepparton
- Traralgon
- Wangaratta
- Warrnambool
- Wodonga.
If you live elsewhere in Victoria and want to check if we can help you, call us on 13 46 63.
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Member discounts don’t apply to a single emergency callout.
If you’ve been an RACV Member for 5 years or more, you get a loyalty discount on an annual plan with Emergency Home Assist as part of our Years of Membership benefits.
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General maintenance and non-urgent repairs aren’t included, like:
- dripping taps
- installing or changing light globes
- installing a new sink, toilet or shower head
- installing a new hot water system.
If the job requires a specialist trade (e.g. hydronic heating specialist) or a specialist part, a free quote will be provided for additional work.
RACV Trades can help you find the right tradie for non-urgent or maintenance jobs.
For a full list of conditions, limits and exclusions, check the RACV Emergency Home Assist Terms and Conditions (PDF, 3.4 MB).
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Terms and conditions
*Subject to the Fair Use Policy. Refer to the RACV Emergency Home Assist Terms and Conditions. (PDF, 3.4 MB) for more details.
^If you choose to pay monthly, an administration fee of 50 cents is included in your monthly payment amount, equivalent to a maximum of $6 per annum.
RACV Trades is a trading name of RACV's trade partner, Club Home Response Pty Ltd (Victorian registered domestic building practitioner number CDB-U 100178). All works are performed or arranged by Club Home Response Pty Ltd. trading as RACV Trades. See RACV Trades terms and conditions