Think carefully before visiting countries with "Do Not Travel" status, as your RACV Travel Insurance won't cover you for these destinations.
About your policy
RACV Travel Insurance benefits are subject to the terms and conditions (including the limits, sub-limits and exclusions) of the insurance policy. Please read the relevant RACV Travel Insurance Combined Financial Services Guide and Product Disclosure Statement below carefully to understand what each policy covers.
Financial Services Guide and Product Disclosure Statement
Tokio Marine & Nichido Fire Insurance Co Ltd is the issuer of RACV Travel Insurance. The RACV Travel Insurance Combined Product Disclosure Statement and Financial Services Guide which includes the policy wording, is available below. You should consider this document in deciding whether to acquire or to continue to hold the policies. It will help you understand your policy and provide you with the information to compare and make an informed decision about it.
RACV Privacy Charter
The RACV Privacy Charter will help you understand how RACV collects, uses, discloses, holds and safeguards your personal information. The RACV Privacy Charter is available online.
Contact RACV
RACV endeavours to ensure your personal details are up-to-date. If you have questions, concerns or would like to access or revise your personal records maintained by us, please contact RACV on 13 13 29 or visit an RACV shop during business hours.
Complaints
If you have a complaint, please put it in writing. We will investigate and respond to any privacy complaints within a reasonable time. You can write to RACV at 550 Princes Highway, Noble Park North, Victoria 3174 Australia or message us.
Travel alerts, claims and policy documents
Review or manage your policy
For full details on how you’re covered, read the RACV Travel Insurance Product Disclosure Statement.
Royal Automobile Club of Victoria (RACV) Limited (ABN 44 004 060 833, AR No. 1243563) (RACV) is an authorised representative of the RACV Travel Insurance insurer Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548) (Tokio Marine). Tokio Marine Management (Australasia) Pty Ltd (ABN 69 001 488 455, AR No. 1313066) is an authorised representative of Tokio Marine, and administers RACV Travel Insurance as the managing agent on behalf of Tokio Marine.
Terms, conditions (including eligibility criteria), exclusions, limits and sub-limits apply. Any advice is general advice only, and does not take into account your specific objectives, financial situation or needs. Before you purchase, please consider the Combined Product Disclosure Statement (PDS) / Financial Services Guide (FSG) and Target Market Determinations (TMDs) available on RACV’s website, or on request from RACV.