Touch-on technology to lead the way

A modern touchpoint

The transport sector is changing before our eyes. Mobile phones, big data, and an ‘app-for-everything' culture are quickly redefining how many of us move around, and we're expecting this trend to accelerate over the coming years.

There is considerable up-side to this change, and an increasing need for our public transport system to be at the forefront of these trends. When it comes to how we pay for the train, tram or bus, many cities are implementing ‘contactless’ methods, whereby a credit card, smart phone or smart watch can be used instead of a ticket. This can make the experience of using the public transport system much more seamless; no more waiting to top-up a myki or having to buy a new one when you leave it at home. For visitors and tourists, the benefits can also be significant, opening up the public transport system for spontaneous or un-planned trips.

Trams on congested Melbourne street

Delivering maximum public value

Such a shift to contactless payments would require water-tight data security, assurances around how fares are calculated and processed, and privacy controls around how the data is used. 

Our main priority in this space is that Victoria embraces technologies that are emerging, but we do so in a way that delivers maximum public value. The small scale, Android based ‘Mobile myki’ trial that is currently underway is a positive step. However, genuine progress in this area will require ongoing, proactive and innovative governance; a public sector that is open to change and equipped to respond to the changes that the private sector is advancing.

RACV is calling for funding to be boosted in this area, enabling Public Transport Victoria to progress towards a more seamless public transport payment system.

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Authorised by Bryce Prosser, RACV General Manager Public Policy and Corporate Affairs, 485 Bourke Street, Melbourne, Victoria, 3000