About your policy

RACV Travel Insurance benefits are subject to the terms and conditions (including the limits, sub-limits and exclusions) of the insurance policy. Please read the relevant RACV Travel Insurance Combined Financial Services Guide and Product Disclosure Statement below carefully to understand what each policy covers.

Financial Services Guide and Product Disclosure Statement

Tokio Marine & Nichido Fire Insurance Co Ltd is the issuer of RACV Travel Insurance. The RACV Travel Insurance Combined Product Disclosure Statement and Financial Services Guide which includes the policy wording, is available below. You should consider this document in deciding whether to acquire or to continue to hold the policies. It will help you understand your policy and provide you with the information to compare and make an informed decision about it.

RACV Privacy Charter

The RACV Privacy Charter will help you understand how RACV collects, uses, discloses, holds and safeguards your personal information. The RACV Privacy Charter is available online.

Contact RACV

RACV endeavours to ensure your personal details are up-to-date. If you have questions, concerns or would like to access or revise your personal records maintained by us, please contact RACV on 13 13 29 or visit an RACV shop during business hours.

Complaints

If you have a complaint, please put it in writing. We will investigate and respond to any privacy complaints within a reasonable time. You can write to RACV at 550 Princes Highway, Noble Park North, Victoria 3174 Australia or message us.

Travel alerts, claims and policy documents

The information provided is general advice only. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. For copies, visit racv.com.au. RACV Travel Insurance issued by Tokio Marine & Nichido Fire Insurance Co., Ltd ABN 80 000 438 291 AFSL 246 548. Terms & conditions apply, refer to the PDS. Royal Automobile Club of Victoria (RACV) Ltd AR 001243563 is an authorised representative of the issuer and receives commission for each policy sold or renewed.