About your policy
RACV Travel Insurance benefits are subject to the terms and conditions (including the limits, sub-limits and exclusions) of the insurance policy. Please read the relevant 'RACV Travel Insurance- Combined Financial Services Guide and Product Disclosure Statement' below carefully to understand what each policy covers.
Financial Services Guide and Product Disclosure Statement
Tokio Marine & Nichido Fire Insurance Co Ltd is the issuer of RACV Travel Insurance. The RACV Travel Insurance- Combined Product Disclosure Statement and Financial Services Guide which includes the policy wording, is available below. You should consider this document in deciding whether to acquire or to continue to hold the policies. It will help you understand your policy and provide you with the information to compare and make an informed decision about it.
Combined Product Disclosure Statement and Financial Services Guide for new policies issued from 27 November 2018
Combined Product Disclosure Statement and Financial Services Guide for policies issued from 25 September 2017 to 26 November 2018
Combined Product Disclosure Statement and Financial Services Guide for policies issued from 1 July 2016 to 24 September 2017
RACV Privacy Charter
The RACV Privacy Charter will help you understand how RACV collects, uses, discloses, holds and safeguards your personal information. The RACV Privacy Charter is available online.
RACV endeavours to ensure your personal details are up-to-date. If you have questions, concerns or would like to access or revise your personal records maintained by us, please contact RACV on 13 13 29 or visit an RACV shop during business hours.
If you have a complaint, please put it in writing. We will investigate and respond to any privacy complaints within a reasonable time. You can write to RACV at 550 Princes Highway, Noble Park North, Victoria 3174 Australia or message us.