About your policy

About your policy

RACV Travel Insurance benefits are subject to the terms and conditions (including the limits, sub-limits and exclusions) of the insurance policy. Please read the relevant 'RACV Travel Insurance- Combined Financial Services Guide and Product Disclosure Statement' below carefully to understand what each policy covers.

Financial Services Guide and Product Disclosure Statement

Tokio Marine & Nichido Fire Insurance Co Ltd is the issuer of RACV Travel Insurance. The RACV Travel Insurance- Combined Product Disclosure Statement and Financial Services Guide which includes the policy wording, is available below. You should consider this document in deciding whether to acquire or to continue to hold the policies. It will help you understand your policy and provide you with the information to compare and make an informed decision about it.

Combined Product Disclosure Statement and Financial Services Guide for new policies issued from 30 September 2019

Combined Product Disclosure Statement and Financial Services Guide for new policies issued from 27 November 2018 to 29 September 2019

Combined Product Disclosure Statement and Financial Services Guide for policies issued from 25 September 2017 to 26 November 2018

Combined Product Disclosure Statement and Financial Services Guide for policies issued from 1 July 2016 to 24 September 2017

RACV Privacy Charter

The RACV Privacy Charter will help you understand how RACV collects, uses, discloses, holds and safeguards your personal information. The RACV Privacy Charter is available online.

Contact RACV

RACV endeavours to ensure your personal details are up-to-date. If you have questions, concerns or would like to access or revise your personal records maintained by us, please contact RACV on 13 13 29 or visit an RACV shop during business hours.

Complaints

If you have a complaint, please put it in writing. We will investigate and respond to any privacy complaints within a reasonable time. You can write to RACV at 550 Princes Highway, Noble Park North, Victoria 3174 Australia or message us.

Need help?

Any financial advice provided by RACV which is set out above is general in nature only and does not take into account your objectives, financial situation or needs. Because of this, you should, before acting on the advice, consider the appropriateness of the advice, having regards to your objectives, financial situation and needs. You should obtain the ''RACV Travel Insurance- Combined Financial Services Guide and Product Disclosure Statement' (PDS) and consider it before making a decision about whether to acquire RACV Travel Insurance.

Where it provides financial services in relation to RACV Travel Insurance (such as financial advice or arranging for the issue of insurance), Royal Automobile Club of Victoria (ABN 44 004 060 833 AR 001243563) is acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548).