About your policy

About your policy

Financial Services Guide and Product Disclosure Statement

The RACV Travel Insurance Combined Product Disclosure Statement and Financial Services Guide will help you understand your policy and provide you with the information to compare and make an informed decision about it.

Combined Product FSG and PDS policies issued from 25 September 2017

Combined Product FSG and PDS policies issued from 8 July 2016-24 September 2017

Combined FSG and PDS Policies issued 16 Sep 2015 to 7 July 2016

RACV Privacy Charter

The RACV Privacy Charter will help you understand how RACV collects, uses, discloses, holds and safeguards your personal information. The RACV Privacy Charter is available online.

Contact RACV

RACV endeavours to ensure your personal details are up-to-date. If you have questions, concerns or would like to access or revise your personal records maintained by us, please contact RACV on 13 13 29 or visit an RACV shop during business hours.


If you have a complaint, please put it in writing. We will investigate and respond to any privacy complaints within a reasonable time. You can write to RACV at 550 Princes Highway, Noble Park North, Victoria 3174 Australia or message us.

Need help?

Benefits are subject to the terms and conditions (including the limits, sub-limits and exclusions) of the insurance policy. Royal Automobile Club of Victoria (ABN 44 004 060 833 AR 001243563) is an Authorised Representative of the underwriter Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice provided is general in nature only. Please read the Combined Financial Services Guide and Product Disclosure Statement carefully to understand what this policy covers. Words with special meanings.