Coronavirus (COVID-19) – RACV Cruises & Tours update
RACV’s first and foremost priority remains on making sure that our staff, the community and all those who interact with us are kept as safe as possible.
On the 25th of March, 2020 the Australian Government enforced a ban for all non-essential travel.
With travel to all countries and within Australia now impacted, our travel partners have had to make the unfortunate decision to suspend their operations. The suspension periods vary per travel partner, with regular review by our team to identify any Member holidays that may be directly impacted.
Upcoming Holidays
Our Travel Partners have enacted the Force Majeure clause in their terms and conditions, meaning this situation is beyond all reasonable control and not reasonably preventable by them.
Should you have an upcoming holiday during this period of suspended operations in most cases, our travel partners are offering a future travel credit equal to the full value of your booking. The typical validity period of these future travel credits is through to 31 December 2021. Offering a travel credit is compliant with advice from the Australian Competition & Consumer Commission (ACCC).
Should you wish to request a refund, it is likely to be, less any irrecoverable third party costs and fixed overhead charges, as outlined by the travel partner’s limitation of liability in event of Force Majeure.
What happens when you choose to not to travel?
Each travel partner has differing conditions. If your cruise or tour is not suspended, and you choose to cancel, please contact us to discuss the conditions specific to your holiday.
Should you have a travel insurance policy in place, we recommend you speak directly with the company to understand your policy coverage. For up to date information from RACV Travel Insurance please visit: racv.com.au/travelinsurance
We apologise to impacted Members and guests over this period and will continue to contact our guests in order of departure as we are updated by our travel partners.
For any urgent enquiries please call 1300 850 884 during business hours, or email cruisesandtours@racv.com.au
For further information regarding Coronavirus and/or Government advice please visit: www.health.gov.au or call the Public Health Information Line on 1800 020 080.
We thank you for your continued understanding over this period and want to assure you we are here to support you with your current and future travel plans in any way we can.
