When will my policy expire?

Your policy will expire at your next renewal date. Prior to your renewal date, we will send you a letter to confirm that your policy will cease as of the current expiry date.

What if I want to retain my RACV Membership?

If you hold another qualifying RACV product, you don't have to do anything further and you will automatically retain your membership. If you wish to speak with someone about keeping your RACV Membership, please call us on 13 RACV (13 72 28).

How can I find out more information?

If you have any questions regarding your Single Item Insurance Policy, please complete the Contact Us form which you will find in the footer on any page on the website.

Manage a claim

What are the policy excesses?

Item Excesses

Item Excesses

Minimum Excess

Maximum Excess

Desktop computer

$50

$100

Home audio and visual

$50

$100

Appliances

$50

$100

Furniture

$50

$100

Laptop

$100

$150

Tablet

$100

$100

Camera

$100

$150

Gaming

$100

$100

Instruments

$100

$150

Mobile phone

$150

$200

Bicycle

$200

$20,000

How are claims paid?

If a valid claim is accepted, RACV aims to have the item repaired or replaced within 14 days after your claim is accepted.

RACV may choose to provide you with a replacement item or with a voucher to purchase an equivalent item through one of our suppliers (for example, JB Hi-Fi) or pay you a cash settlement. The maximum amount we will pay for any item is the sum insured for that item as shown on the Certificate of Insurance.

Here is an example claim (this is an example only and does not cover all scenarios or benefits; and does not form part of the policy terms and conditions):

Claim example  – Loss or damage to Nominated Property – replacement

You have insured your Laptop as Nominated Property (the actual item you are insuring) with a sum insured of $1,900 (the value it would cost to replace the item). An excess of $100 applies to the laptop.

Your Laptop is stolen from Your Home and you agree to accept a store credit in settlement once your claim has been approved. You will receive a store credit for $1,800. The applicable excess of $100 has been deducted from the store credit.

What does this mean if I have a claim in progress?

Your claim will continue to be investigated and will follow the same process that was applicable prior to the announcement to close RACV Single Item Insurance. Your claim will continue to be investigated by the underwriter, Insurance Australia Limited. Please complete the Contact Us form which you will find in the footer on any page on the website with your claim number for an update on your current claim.

Manage your policy

How do I cancel my policy?

Policies can be cancelled by submitting a request online.

Cancelling within the cooling off period – If you change your mind within 21 days of purchasing your policy and haven't made a claim, you can cancel your policy and receive a full refund.

Cancelling after the cooling off period – You can still cancel your policy after the cooling off period. If you are paying by instalments we will not charge any further instalments from cancellation but we will not refund any instalments already paid. If you have paid an annual premium we will refund the premium for the period after cancellation.

Airy and bright living room with Scandi furniture

RACV Single Item Insurance FAQs

What is Single Item Insurance?

Single Item Insurance is as simple as it sounds. Insurance for a single item such as your laptop, TV, camera, instrument, white goods or even your couch. It is insurance for an item in your home, protecting it from theft, storm, flood and fire.

What's not covered

These are a few examples of things not covered by RACV Single Item Insurance. Make sure you check the Product Disclosure Statement for a full list of conditions, limits and exclusions.

  • Loss or damage caused by storm surge.
  • Theft of a bicycle accessory, unless it is stolen together with the bike in the same event.
  • Loss or damage caused by water entering through any tarpaulins or fixings set up while you’re renovating or altering your home.

What is the current process for dishonour payments?

An email is automatically sent requesting payment within 30 days. If payment is not received within the 30-day period then the policy is cancelled.

If you pay your premium by instalments and your financial institution declines our direct debit request, you may be charged a dishonour fee.

What is my item covered for?

Single Item Insurance provides cover for loss or damage occurring at your home caused by events listed in the policy, also check out our Product Disclosure Statement.

At the time you purchased your policy, you had the option to choose to insure a single item or a selection of single items that you wanted to protect against theft, flood, fire, storm and even a cyclone for the selected item/s inside your home, until the expiry date on your current Certificate of Insurance.

If you chose to add ‘Theft cover anywhere in Australia’, the item/s will be protected for theft anywhere in Australia until the expiry date on your current Certificate of Insurance.

If you chose to add  ‘Accidental damage’, the item will be protected for accidental damage occurring anywhere in Australia until the expiry date on your current Certificate of Insurance. This includes things like dropping, knocking or accidentally damaging your item. It also includes water damage such as spilling water or coffee on your item or dropping your phone in the toilet.

If you did not select these optional extras, the item will only be protected against loss or damage at home caused by the events listed in the policy until the expiry date on your current Certificate of Insurance. Make sure to check out the Product Disclosure Statement that outlines the coverage in detail. 

For extra protection

If you're looking for a little extra protection you can boost your cover by adding options to your policy. If you do this, you’ll need to pay extra.

Theft cover anywhere in Australia
Especially handy for bike riders, theft cover can offer great peace of mind. The option provides additional cover for loss or damage to an insured item caused by theft or attempted theft, provided you have reported the event to police, and took reasonable steps to keep the item safe – for example, locking your bike to a permanent rack.1

Accidental damage
Ever had someone knock their coffee all over your new laptop? It’s not a good feeling. By adding accidental damage to your policy, you can get cover for unintentional mishaps that cause damage to an item you care about. 

Discover other RACV Home Insurance products

Policy documents

Product disclosure statement

RACV Single Item Insurance Product Disclosure Statement for policies with a start date on or after 01 July 2019 and renewal policies with a start date on or after 17 August 2018.

Download

RACV Single Item Insurance Product Disclosure Statement for policies with a start date on or after 17 August 2018 and renewal policies with a start date on or after 14 September 2018.

Download

RACV Single Item Insurance Product Disclosure Statement and Policy Booklet for policies with a start date on or after 29 May 2018 and renewal policies with a start date before 26 June 2018 and new business policies with a start date before 17 August 2018 and renewal policies with a start date before 14 September 2018.

Download

1 Covered provided the theft or attempted theft occurs while the item of Nominated Property is in your sight or in close proximity to you, and that the item is in a securely locked building or vehicle. For full details, refer to the Product Disclosure Statement.

The information on this website is general advice only so before making any decisions, please consider your own circumstances and the Product Disclosure Statement. RACV Single Item Insurance is issued by Insurance Australia Limited ABN 11 000 016 722 AFS Licence No. 227681. RACV Single Item Insurance is distributed to members of Royal Automobile Club of Victoria (RACV) Ltd, by RACV Insurance Services Pty Ltd ABN 74 004 131 800 AFS Licence No. 230039.