RACV Single Item Insurance FAQs

What is single item insurance?

What is single item insurance?

Single item insurance is as simple as it sounds. Insurance for a single item such as your laptop, TV, camera, instrument, white goods or even your couch. You can choose to insure a single item or a selection of single items that you want to protect. It is insurance for an item in your home, which is covered against theft, storm, flood and fire.

You can also choose to protect your portable item/s when you are on the go by simply adding the optional portable cover, which gives you ‘Theft cover anywhere in Australia’.

To protect your portable item/s from everyday accidents such as water damage, drops or knocks, simply choose ‘Accidental damage’.

How does this product differ from traditional contents insurance products?

With single item insurance, you have the option to insure just a single item or several single items such as your laptop, tablet, TV or even your couch.

This differs from contents insurance where all your personal possessions within your home are covered. Traditionally, you select the amount it would cost to repair or replace all of your household items including furniture, clothes, kitchen appliances and even toys.  

When selecting the cover that’s right for you, consider the items you want to protect, the type of items, the value of the items and what you want to protect them against to find the best option for you. 

RACV Insurance Comparison

RACV Insurance Comparison

Single item insurance

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Renters insurance

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Contents insurance

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Contents within my home

Value of my items (minimum sum of value insured)

$100

$10,000

$30,000

Choose to cover my items outside the home

On selected items

Cover for theft, fire and storm

Cover for vandalism, storm surge, impact damage, earthquake, explosion and animal damage

Choose to cover for accidental damage

On selected items

Choose to cover for burn out of electric motors - fusion

Flexible payment options

Weekly/Fortnightly/

Monthly/Annually 

Monthly/Annually

Monthly/Annually

Choose your excess

No claim bonus

RACV Membership and membership offers

Years of membership and membership offers

Multi policy discount insurance discount

Each insurance provider might differ in terms of  what they cover and when, so always make sure you read the Product Disclosure Statement and the Key Facts Sheets before taking out a policy.

Does RACV offer single item insurance all over Australia?

The policy must be registered to a residential address within Victoria.

Where item/s are covered will depend on whether you choose to add optional extras to your cover. If you choose ‘Theft cover anywhere in Australia’, the item will be protected for theft anywhere in Australia. If you choose ‘Accidental damage’, the item will be protected for accidental damage occurring anywhere in Australia. If you do not select these optional extras, the item will only be protected at home.

How old does the Policy Owner need to be?

The Policy Owner/s that take out the insurance policy must be at least 18 years of age. However, people under 18 can still be protected by a policy – for example, if your parent takes out a policy on your behalf.

How much does it cost? How do I get a quote?

Simply visit the RACV Single Item Insurance page, choose the item/items you want to insure, add any optional extras if needed and then select your payment frequency (weekly, fortnightly, monthly or annually) to view the price.

You can change your inclusions or payment frequency to suit your needs and lifestyle.

No sign up or payment is required until you proceed to the purchase stage. 

What is "nominated property"?

These are the items that you choose to insure under your policy. For example, you may nominate to insure your laptop, tablet or TV.

Can I insure my child's laptop for school?

Yes, you can insure devices your children may need for school including laptops, tablets and phones. Here are some important facts:

  1. If your child is under 18, a parent/guardian will need to be listed as the Policy Owner.
  2. The address at which you register the item should be your child’s home address, NOT the school address.
  3. Area of coverage will depend on whether you choose to add optional extras to the cover. If you choose ‘Theft cover anywhere in Australia’, the item will be protected for theft anywhere in Australia. If you choose ‘Accidental damage’, the item will be protected for accidental damage occurring anywhere in Australia. If you do not select these optional extras, the item will only be protected at home.

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What is my item covered for?
 

What is my item covered for?

Single item insurance provides cover for loss or damage occurring at your home caused by events listed in the policy, also check out our Product Disclosure Statement.

You can choose to insure a single item or a selection of single items inside your home against theft, flood, fire, storm and even a cyclone.

If you choose to add  ‘Theft cover anywhere in Australia’, the item/s will be insured for theft anywhere in Australia.

If you choose to add  ‘Accidental damage’, the item will be covered for accidental damage occurring anywhere in Australia, this includes things like dropping, knocking or accidentally damaging your item. It also includes water damage such as spilling water or coffee on your item or dropping your phone in the toilet.

If you do not select these optional extras, the item will only be covered for loss or damage at home caused by the events listed in the policy. Make sure to check out the Product Disclosure Statement that outlines the coverage in detail. 

Can I insure my item outside my home?

Your item/s are only protected at your nominated home address by the events listed in your policy.

If you choose to add ‘Theft cover anywhere in Australia’, the item will be covered for theft anywhere in Australia. 

If you choose to add ‘Accidental damage’, the item will be covered for accidental damage occurring anywhere in Australia.

If you do not select these optional extras, the item will only be covered at home for loss or damage caused by the events listed in the policy.

Payment options

What are my payment options?

You can pay your premium (policy cost) by selecting weekly, fortnightly, monthly or annual direct debit instalments.

If you choose to pay upfront annually a 10% discount will automatically be applied to your premium. 

What is the current process for dishonoured payments?

An email is automatically sent requesting payment within 30 days. If payment is not received within the 30-day period then the policy is cancelled.

If you pay your premium by instalments and your financial institution declines our direct debit request, you may be charged a dishonour fee.

Managing your claims

How are claims paid?

If a valid claim is accepted, RACV aims to have the item repaired or replaced within 14 days after your claim is accepted.

RACV may choose to provide you with a replacement item or with a voucher to purchase an equivalent item through one of our suppliers (for example, JB Hi-Fi) or pay you a cash settlement. The maximum amount we will pay for any item is the sum insured for that item as shown on the Certificate of Insurance.

Here is an example claim (this is an example only and does not cover all scenarios or benefits; and does not form part of the policy terms and conditions):

Claim example  – Loss or damage to Nominated Property – replacement

You have insured your Laptop as Nominated Property (the actual item you are insuring) with a sum insured of $1,900 (the value it would cost to replace the item). An excess of $100 applies to the laptop.

Your Laptop is stolen from Your Home and you agree to accept a store credit in settlement once your claim has been approved. You will receive a store credit for $1,800. The applicable excess of $100 has been deducted from the store credit.

Can I vary my excess?

No, each category has its own set excess. The excess is based on the value you have chosen to insure the product for. 

What are the policy excesses?

Item Excesses

Item Excesses

Minimum Excess

Maximum Excess

Desktop computer

$50

$100

Home audio and visual

$50

$100

Appliances

$50

$100

Furniture

$50

$100

Laptop

$100

$150

Tablet

$100

$100

Camera

$100

$150

Gaming

$100

$100

Instruments

$100

$150

Mobile phone

$150

$200

The excess structure is based on category and value.

Managing your policy

How do I cancel my policy?

Policies can be cancelled by logging into the single item insurance portal.

Cancelling within the cooling off period – If you change your mind within 21 days of purchasing your policy and haven't made a claim, you can cancel your policy and receive a full refund. The cooling off period commences from the day you take out your policy. 

Cancelling after the cooling off period – You can still cancel your policy after the cooling off period. If you are paying by instalments we will not charge any further instalments from cancellation but we will not refund any instalments already paid. If you have paid an annual premium we will refund the premium for the period after cancellation.

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