Here’s what you’ll need before you start your claim:
Not sure how the process works? Take a look at our handy guides.
Check what you're covered for, see your policy number and more anytime, anywhere in the RACV App.
You can see the status of your claim and pay your excess online.
You can make a travel insurance claim 24/7 in the online portal. Otherwise, the team can help you over the phone.
You can make a business insurance claim over the phone - the team is here to help weekdays from 8:30am - 5:00pm, or you can leave a voicemail after hours.
Make or manage a claim anytime by calling our helpful claims team.
If you have any questions, or you’d just rather chat to someone on the phone, the teams are ready to help.
Check out our handy claims guides.
The information provided is general advice only. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. For copies, visit racv.com.au.
RACV Car Insurance, Motorcycle Insurance, Caravan & Trailer Insurance, Boat Insurance, Veteran, Vintage & Classic Vehicle Insurance, Building & Contents Insurance, Buildings Insurance, Contents Insurance, Renters Insurance and Landlord Insurance issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. 227678. RACV Business Insurance, EasyBiz Insurance, Professional Indemnity Insurance, Information Communication and Technology Liability Insurance, Farm Insurance and EasyFarm Insurance issued by Insurance Australia Ltd, ABN 11 000 016 722, AFS Licence No. 227681. As distributor and/or referrer, RACV Insurance Services Pty Ltd AFS Licence No. 230039 receives commission for each policy sold or renewed.
RACV Travel Insurance issued by Tokio Marine & Nichido Fire Insurance Co., Ltd ABN 80 000 438 291 AFSL 246 548. Terms & conditions apply, refer to the PDS. Royal Automobile Club of Victoria (RACV) Ltd AR 001243563 is an authorised representative of the issuer and receives commission for each policy sold or renewed.