We’ll arrange for an RACV Partner Repairer to inspect your vehicle and determine repair costs after you’ve lodged a claim.
After the quote has been assessed and accepted, you can book at one of our trusted partner repairers to fix your car at a convenient time.
We may also need to arrange for part of the repair to be carried out by a specialist service provider - like a windscreen repairer.
If you chose the ‘Any repairer’ option for your policy, you can also choose your own licensed repairer. In this case, you’ll need to provide us a quote and allow us to inspect your vehicle before repairs.
Keep in mind, if choosing your own repairer, any faulty workmanship won’t be covered in your policy.
You’ll be asked to pay your excess directly to the repairer when you collect your car. If the damage was caused by the other driver and you’ve provided their details, you may not need to pay an excess.