From Wednesday 19 August 2020, the BPAY biller code and reference number used to pay for Emergency Roadside Assistance, Emergency Home Assist, Motor Insurance, Home Insurance or Personal Membership products changed. This means:
- a new biller code is now printed on your renewal or payment notices to use.
- the reference number printed on your renewal or payment notice changes for every payment you need to make.
These changes will ensure you know when your payment has been received and your product or policy has been updated or renewed.
What you need to do:
- If you had saved your old RACV BPAY biller code and reference number as a Saved Biller to your mobile or online banking account, you’ll need to delete these as the reference number will change for each payment.
- Always check to ensure you pay the correct amount on your renewal or payment. If you use the incorrect biller code, reference number or accidentally pay the wrong amount, your payment won’t be accepted. Your bank or financial institution will let you know if the payment has bounced.