Billing and payments

Billing & payments

    General information

      How do I make a payment?

      How do I make a payment?

      We have a few options, so you can choose what works best for your situation.   

      Online  

      • When you login to your account, you'll see a ‘make payment’ button next to your products – from here, you can pay using your credit card or PayPal.
      • You can transfer funds using BPAY – our biller code is 315853 and you’ll find the reference number on your bill

      Direct debit  
      To set up automatic payments, call 13 72 28.

      Over the phone  
      To pay using our automated phone system, call 13 72 28.  

      In-person  

      • Visit one of our retail or agency stores (retail stores only accept card, but agency stores will also accept cash).
      • Bring your bill to your local post office.
      What payment options do you accept on your website?
      Is there an extra charge for paying by credit card?
      Can I change my payment frequency?

      Can I change  my payment preferences?  

      Yes, you can change your payment frequency for some products.

      Emergency assistance

      You can pay for your annual Emergency Roadside Assistance or Emergency Home Assist subscription upfront or by the month.

      If you choose monthly payments, you’ll pay an administration fee of up to 50c each month – that’s up to $6 per year. To change your payment frequency, call 13 72 28.

      Home or motor insurance

      You can pay for your policy upfront or in monthly direct debit instalments. If you choose monthly payments, you’ll pay an administration fee. To change your payment frequency, call 13 72 28.

      RACV Club

      New Members can pay annually or monthly by direct debit, but some existing memberships can only be paid annually. Call 1300 501 501 to discuss your options.

      Can I manage how I receive bills?

      Can I manage how I receive bills? 

      You can choose to get your bills by email or post. If you change your preferences, it will apply to all RACV products you have.

      Here’s how to do it:

      1. Go to ‘My details’ (you’ll be asked to log in, if you haven’t already).
      2. Update your Email preferences section. 
      Can I manage how I receive bills?

      Can I set a bill or payment reminder?

      There’s no need – we’ll send you a renewal notice (via email or post, depending on your preference) to remind you when your payment is due. For some policies, we may also send you an SMS reminder.

      I’m having trouble paying my bill, can I get an extension? 

    Direct debit

      How do I set up direct debit? 

      How do I set up direct debit

      When you sign up online, you can set up direct debit during the payment process.

      If you have an existing product, switching to direct debit is a little different. For now, you’ll need to call 13 72 28, but we’re working on adding this to your online account soon.

      How do I update my direct debit details?
      What do I need to know about changes to direct debit payments? 

      What do I need to know about changes to direct debit payments? 

      In June 2020, we made some changes to direct debits.

      Emergency Roadside Assistance, Emergency Home Assist and Personal Memberships

      • Direct debit payments are no longer processed on the 29th, 30th or 31st day of the month
      • If your direct debit fell on these days, it’s now processed on the 1st day of the following month

      If this doesn’t suit you, you can choose another date – call 13 72 28 and we’ll update this for you.

      Motor and home insurance

      • If your direct debit is currently processed on the 29th, 30th or 31st day of the month, it will continue to do so
      • If you set up or amend your direct debit now, you can no longer choose to have your direct debit payments processed on the 29th, 30th or 31st day of the month.

    Missed or late payments

      I’m having trouble paying my bill, can I get an extension? 
      What if I’m experiencing financial hardship?