Billing & Payments

Billing & Payments

    Missed or late payments

      I’m having trouble paying my bill, can I get an extension? 
      What if I’m experiencing financial hardship? 

    General information

      How do I make a payment?

      How do I make a payment?

      There are several different ways you can make a payment.   

      Online  

      • Login to your  account  and click the ‘make payment’ button next to the product that has a payment due.  
      • Transfer online via BPAY.  

      In-person  

      • Visit one of our retail or agency stores. (Note some stores are temporarily closed.)   
      • Pay at your local post office.  

      Keep in mind RACV retail stores only accept payment via card, however RACV agency stores accept cash payments.

      Over the phone  

      What payment options do you accept online? 
      What do I need to know about changes to BPAY? 

      What do I need to know about changes to BPAY? 

      From Wednesday 19 August 2020, the BPAY biller code and reference number used to pay for Emergency Roadside Assistance, Emergency Home Assist, Motor Insurance, Home Insurance or Personal Membership products changed. This means: 

      • a new biller code is now printed on your renewal or payment notices to use. 
      • the reference number printed on your renewal or payment notice changes for every payment you need to make. 

      These changes will ensure you know when your payment has been received and your product or policy has been updated or renewed. 

      What you need to do:

      • If you had saved your old RACV BPAY biller code and reference number as a Saved Biller to your mobile or online banking account, you’ll need to delete these as the reference number will change for each payment. 
      • Always check to ensure you pay the correct amount on your renewal or payment. If you use the incorrect biller code, reference number or accidentally pay the wrong amount, your payment won’t be accepted. Your bank or financial institution will let you know if the payment has bounced. 
      Can I change my payment preferences?

      Can I change  my payment preferences?  

      Yes, you can change your payment preferences  to be monthly or annual  for a number of RACV renewable products.   

      Emergency Assistance: annual subscriptions to Emergency Roadside Assistance and Emergency Home Assist can be paid upfront or by the month. If you do pay by the month, an  administration fee of up to 50 cents is included in your monthly payment amount, equivalent to a maximum of $6 per annum.  

      RACV Insurance: choose to pay upfront or by monthly direct debit instalments. To change your preferences  for home or motor insurance, call  13 72 28.  

      RACV Club: new Members can  pay annually or  monthly via direct debit, however some existing Club memberships can’t currently switch to monthly payments.  To discuss your  options give us a call on  1300 501 501. 

      Can I manage how I receive bills?

      Can I manage how I receive bills? 

      Yes, you can set up how you would like your renewal notices sent to you  – by email or by post –  via your online account.  This will apply to  all the RACV products you have.  

      To set up your preferences: 

      1. login to your RACV online account  
      2. click on the My Details tab 
      3. review the Email preferences section. 
      Can I manage how I receive bills?
      I’m having trouble paying my bill, can I get an extension? 

    Direct debit

      How do I set up direct debit? 

      How do I set up direct debit

      When you buy a product online, you’ll be prompted to set up direct debit during the payment process. 

      Setting up direct debit for  existing product payments is a little different. For now, it can only be arranged by calling us on 13 72 28. However, we’re working on adding this feature to your online account  soon. 

      How do I update my direct debit details?

      How do I update my direct debit details?

      This feature is not currently available online – but we’re working on making it available soon.  

      In the meantime, call  us on 13 72 28 to make any direct debit updates  to your account.  

      To make direct debit changes to your RACV Club account, call: 03 9944  8811

      What do I need to know about changes to direct debit payments? 

      What do I need to know about changes to direct debit payments? 

      From June 2020, the following changes will apply: 

      Emergency Roadside Assistance, Emergency Home Assist and Personal Membership products 

      • We’ll no longer be processing recurring direct debit payments on the 29th, 30th and 31st day of every month. 
      • If your direct debit is currently processed on those days, your direct debit payment will now be processed on the 1st day of the following month. 
      • If the change doesn’t suit you, call us on  13 72 28 to choose another day of the month to update your direct debit cycle. 

      Motor Insurance and Home Insurance products 

      • We’ll no longer be scheduling new recurring direct debit payments on the 29th, 30th or 31st day of every month. 
      • If your direct debit is currently processed on the 29th, 30th or 31st day of every month, we will continue to process on these dates – however for all new direct debit set ups or amendments to your direct debit payment date, you will need to select another day of the month as your recurring payment date.