Billing and payments

Billing & payments

    General information

      How do I make a payment?

      How do I make a payment?

      We have a few options, so you can choose what works best for your situation.   

      Online  

      • When you login to your  account, you'll see a ‘make payment’ button next to your products – from here, you can pay using your credit card or PayPal.
      • You can transfer funds using BPAY (you’ll find the details on your bill).

      Direct debit  

        To set up automatic payments, call 13 72 28.

        Over the phone  

        To pay using our automated phone system, call 13 72 28.  

      In-person  

      • Visit one of our retail or agency stores (retail stores only accept card, but agency stores will also accept cash).
      • Bring your bill to your local post office.

       

      What payment options do you accept online? 
      What do I need to know about changes to BPAY? 

      What do I need to know about changes to BPAY? 

      On Wednesday 19 August 2020, we changed the BPAY biller code and reference number used to pay for Emergency Roadside Assistance, Emergency Home Assist, motor and home insurance, or Personal Memberships.

      On your bills, you’ll now see:

      • a new biller code
      • a different reference number for every payment you need to make.

      These changes mean you’ll know when your payment has been received, and your product or policy has been updated or renewed.

      What you need to do:

      • If you had RACV BPAY details saved in your mobile or online banking, you’ll need to delete them
      • Double check each of your bills to make sure you enter the correct biller code and reference number
      • Always pay the exact amount on your bill - if you enter another amount, it won't be accepted
      Can I change my payment frequency?

      Can I change  my payment preferences?  

      Yes, you can change your payment frequency for some products.

      Emergency assistance

      You can pay for your annual Emergency Roadside Assistance or Emergency Home Assist subscription upfront or by the month.

      If you choose monthly payments, you’ll pay an administration fee of up to 50c each month – that’s up to $6 per year. To change your payment frequency, call 13 72 28.

      Home or motor insurance

      You can pay for your policy upfront or in monthly direct debit instalments. If you choose monthly payments, you’ll pay an administration fee. To change your payment frequency, call 13 72 28.

      RACV Club

      New Members can pay annually or monthly by direct debit, but some existing memberships can only be paid annually. Call 1300 501 501 to discuss your options.

      Can I manage how I receive bills?

      Can I manage how I receive bills? 

      You can choose to get your bills by email or post. If you change your preferences, it will apply to all RACV products you have.

      Here’s how to do it:

      1. Login to your RACV online account  
      2. Go to the My Details tab 
      3. Update your Email preferences section. 
      Can I manage how I receive bills?

      Can I set a bill or payment reminder?

      There’s no need – we’ll send you a renewal notice (via email or post, depending on your preference) to remind you when your payment is due. For some policies, we may also send you an SMS reminder.

      I’m having trouble paying my bill, can I get an extension? 

    Direct debit

      How do I set up direct debit? 

      How do I set up direct debit

      When you sign up online, you can set up direct debit during the payment process.

      If you have an existing product, switching to direct debit is a little different. For now, you’ll need to call 13 72 28, but we’re working on adding this to your online account soon.

      How do I update my direct debit details?

      How do I update my direct debit details?

      Here's how to do it online:

      1. Login to your RACV Online Account
      2. Go to the Statements & Payment History tab
      3. From there, you can see which products have direct debit set up and then change your details.

      If you don’t have direct debit set up yet, you’ll need to call 13 72 28.

      If you want to change your RACV Club direct debit details, call 03 9944 8811.

      What do I need to know about changes to direct debit payments? 

      What do I need to know about changes to direct debit payments? 

      In June 2020, we made some changes to direct debits.

      Emergency Roadside Assistance, Emergency Home Assist and Personal Memberships

      • Direct debit payments are no longer processed on the 29th, 30th or 31st day of the month
      • If your direct debit fell on these days, it’s now processed on the 1st day of the following month

      If this doesn’t suit you, you can choose another date – call 13 72 28 and we’ll update this for you.

      Motor and home insurance

      • If your direct debit is currently processed on the 29th, 30th or 31st day of the month, it will continue to do so
      • If you set up or amend your direct debit now, you can no longer choose to have your direct debit payments processed on the 29th, 30th or 31st day of the month.

    Missed or late payments

      I’m having trouble paying my bill, can I get an extension? 
      What if I’m experiencing financial hardship?