What to do at the accident scene?

What information do I need to collect?

  • Details of any drivers involved in the accident including their name, address, phone number and driver’s licence number.
  • The make, model and number plate of any vehicles involved in the accident.
  • If anyone witnessed the accident, ask for their contact details.

We'll deal with all the people involved in the accident on your behalf, so you don’t have to worry about it. You can start your claim now and add more information later if you don’t have all the details yet. If you need help during the process, our claims team can answer any questions you may have on web chat.

What's the best way to document the damage?

  • Take pictures of the incident if you can. Photos of damaged vehicles, a record of number plates and the other drivers’ licences, and indicating the accurate location of the accident will be useful for your claim. You can upload all these details after you have lodged your claim online.

You can provide a description of how it happened and provide any details of the damage when you make a claim online.

Should I drive my car?

You should only continue to drive your car if it's in a condition that's safe for you and any other passengers. We don’t advise you to drive your car if:

  • The brakes or lights aren't functioning
  • Getting in or out of the car is difficult
  • Damaged bodywork could interfere with driving or cause injury
  • You see signs of engine damage or leaking fluids

Call us for a tow 24/7 if your car isn’t safe to drive.

Should I call the police?

Call an ambulance first on 000 if you or anyone else is injured.

You should call the police if:

  • You don’t feel safe
  • The accident is creating a traffic hazard
  • You believe that drugs or alcohol could be involved in the incident