Questions included asking commuters about their biggest gripe with the system – whether that be personal safety, the number of seats on trains or how annoying they found other passengers. (For the record, metro passengers found fellow passengers more annoying or noisy than did regional travellers.)
Some of the findings won’t be a surprise. The top issues at train stations, for those with an issue, were trouble finding a car park (53 per cent), insufficient or a lack of toilet facilities (33 per cent) and not feeling safe at certain times of the day (30 per cent).
These were also the top three concerns in the 2013 RACV On Track survey. But of particular interest will be the top-ranked issue on trains.
A lack of seating was the new No. 1 as the most common gripe in the 2015 survey, with almost half of respondents (49 per cent) concerned about the lack of somewhere to sit.
In the 2013 survey, this was the fourth most common gripe, and when you add it to 2015’s second-most common complaint, ‘Trains too crowded, 47 per cent’, it’s clear where the problems lie.
Trains running late was the third most common concern.