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From flat batteries and lock-outs to tyre troubles and empty tanks, RACV Emergency Roadside Assistance will help get you moving again. We offer fast, reliable service, sending out help and fixing 90% of vehicles on the spot.
Choose from three levels:
- Total Care is our top-range choice perfect for families, those with multiple cars, and long-distance drivers.
- Extra Care is ideal for those who enjoy travelling in-and-out of town.
- Roadside Care is a favourite for metro drivers who like to stay local.
To figure out which option is best, you need to understand how you drive. For example, you might consider whether or not you drive more than one car, if you frequently travel to rural areas, and if you have a trailer attached to your vehicle. Use our tool below to help find the right level of breakdown assistance for your needs.
Explore inclusions across each level of roadside assistance. Keep in mind, the longer you stay an RACV Member, the more you can save on your yearly subscription cost. Pricing effective 1 August 2021 until 31 July 2022.
Roadside Assistance
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Roadside Assistance
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Total Care is our top-of-the-range package with exceptional benefits – ideal for those wanting total peace of mind or who travel a long way from home. It covers you and one vehicle.
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Extra Care has extended towing options that suit those who travel into rural and regional areas. It has greater all-round cover.
**For more details regarding ineligible vehicles, see terms and conditions.
^Limits and exclusions apply to caravan and trailer assistance, see terms and conditions for more details.
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Total Care
Top-range breakdown assistance that includes 100km of metro and regional towing, plus generous taxi, accommodation and car hire benefits.You’re covered in any vehicle you’re driving. Anyone driving your nominated vehicle is also covered.
Price $270 annually
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Extra Care
Mid-level option that includes 60km of metro and regional towing, plus essential taxi, accommodation and car hire benefits. Great for people who travel in-and-out of town.
Covers one vehicle, but you can add others at an extra cost.
Price $196 annually
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Roadside Care
Basic roadside assistance including 20km of metro towing. Ideal for those who drive in metropolitan areas.
Covers one vehicle, but you can add others at an extra cost.
Price $118 annually
How much does roadside assistance cost?
How much you pay depends on what level of cover you choose. If you’re already an RACV Member you may also be eligible for a discount on your yearly subscription. Here’s a breakdown of our prices per subscription year:
- Roadside Care: $118 annually or $10.33 per month
- Extra Care: $196 annually or $16.83 per month
- Total Care: $270 annually or $23 per month
Note that our monthly payment option includes administrative fees.*
If you cancel your subscription before the end of the 12-month period, you may be eligible for a pro-rata refund in some cases. See the terms and conditions for more details.
What's the difference between Emergency Roadside Assistance and Car Insurance?
Emergency Roadside Assistance provides breakdown support for mechanical issues and problems like flat batteries, punctured tyres and lockouts.
Car Insurance is separate to Emergency Roadside Assistance.
Car Insurance provides cover for damage you may unintentionally cause to people’s properties or vehicles as a result of an accident on the road, as well as other listed events such as theft, vandalism or fire. It doesn't include Emergency Roadside Assistance cover.
How soon can I use RACV Roadside Assist?
You can get emergency roadside assistance 24 hours after you purchase your subscription.
If you're broken down now and need immediate help, call 13 11 11.
Can any driver access roadside assistance in my vehicle?
Yes, a licensed driver using your nominated vehicle has access to your roadside assistance subscription.
With Roadside Care and Extra Care, anyone driving your nominated vehicle is covered.
If you have Total Care, you’re covered in any vehicle you’re driving. Anyone driving your nominated vehicle is also covered.
Does roadside assistance include towing?
Yes, all levels of RACV Emergency Roadside Assistance include towing. The kilometre limit is different for each plan:
- Roadside Care: 20km
- Extra Care: 60km
- Total Care: 100km
Here’s how it works:
In metro Melbourne
You’ll be towed in your chosen direction, up to your plan’s kilometre limit, or to the nearest attending RACV Service Centre. If you need to be towed further than this, there may be out-of-pocket costs.
In regional Victoria
If you have Extra Care or Total Care, you’ll be towed in your chosen direction, up to your plan’s kilometre limit, or to the nearest attending RACV Service Centre. If you need to be towed further than this, there may be out-of-pocket costs.
If you have Roadside Care, you’ll only be towed to the nearest attending Service Centre.
Can I change my nominated vehicle?
Yes, you can. Call us on 13 RACV to change your vehicle.
How long does roadside assistance take?
Usually, we’ll have someone out to help you within an hour of your call. However, sometimes the time it takes for help to arrive may vary depending on how great the demand for assistance is at any one time.
Am I covered if I drive interstate?
You may be able to get roadside assistance from our interstate affiliates. If your needs aren’t covered by our affiliates, we may pay to have someone attend your vehicle or tow it somewhere to be repaired – make sure you call us first so we can authorise this for you.
Does RACV Roadside Assist cover caravans and trailers?
Yes, when towed by your nominated vehicle, Total Care and Extra Care covers assistance for caravan and trailer breakdowns.
If you breakdown, we'll arrange towing and offer some transport options. We take into consideration where you’ve stopped in either a metro or regional area, and your distance from home. Your type of roadside assistance subscription will determine how far we can tow your vehicles.
If you travel with a caravan or trailer over long distances including to regional areas, we recommend Total Care.
Or, if you tow a caravan or trailer more locally but still take trips out of town, we recommend Extra Care.
Size and weight limits apply to the types of vehicles, caravans and trailers we can service. For details, refer to page 20 of our Terms and Conditions.
What COVID-19 health and safety standards does Emergency Roadside Assist have?
All our staff and contractors are fully vaccinated against COVID-19, in line with government requirements.
When you call us, we’ll ask if you or anyone you’re travelling with is at risk of having Covid-19. We may ask you a few questions to understand what the risk is, then we’ll work with you to provide directions on how to continue safely.
More about our COVID-Safe guidelines
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RACV Batteries
Our qualified battery technicians are available seven days a week to get you back on the road quickly and conveniently.
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RACV Car Insurance
Whether you just bought a new car or it’s simply time to renew your current cover, choose from a range of high-value car insurance options for peace of mind while you drive.#
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RACV Bike Assist
Roadside assistance if you can’t ride your bike because of a puncture, mechanical problem or even exhaustion.
Monetary limits apply to individual breakdown benefits. All benefits in the table are subject to limitations and exclusions. Please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.
*An administration fee of up to 50 cents is included in your monthly payment amount, equivalent to a maximum of $6 per annum.
The information provided is general advice only. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. For copies, visit racv.com.au. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. 230039 receives commission for each policy sold or renewed. Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. 227678.