• What is Emergency Roadside Assistance Gives Back?


    Due to the COVID-19 pandemic and restrictions placed on travel, we understand that our Members have had less opportunity to use the extended benefits available within their Total Care and Extra Care products.

    To support you during this challenging time, we’ve decided to give back a portion of your Total Care and Extra Care product payment to reimburse you for these extended benefits.

  • Choose between:

     
    • donating your partial refund to the RACV Community Foundation; or
    • receiving your partial refund via electronic funds transfer or cheque.

When will I be contacted?

Over the coming weeks, we'll be sending all communications to eligible Members via email, SMS or mail by 30 June 2020. If you're eligible, you can expect to hear from us by that date unless you're being contacted by mail, in which case you may need to allow for additional time.

If we've already contacted you about your partial refund, please follow the link we provided in your communication to complete the form and let us know what you'd like to do with your money.

Unsure if you're eligible? Please see our eligibility criteria below.

How much is RACV giving back and am I eligible?

The partial refund applies to Members who held an active Total Care or Extra Care product as at 1 April 2020 and will be paid as follows:

  • $12 per active Extra Care product.
  • $30 per active Total Care product.

You can choose to receive your partial refund directly or have RACV donate it on your behalf to the RACV Community Foundation, where it will be used to support the Victorian community through numerous charities and organisations.

Matching donations

For all partial refund donations received by the RACV Community Foundation, we will match up to $1 million to further contribute to Victoria’s diverse and growing population.

RACV Community Foundation

  • Founded in 1987, the RACV Community Foundation is designed to support the wellbeing of all Victorians by giving financial assistance to charities and other organisations in an effort to reduce social isolation in our community.

    We fund programs and initiatives that assist young, older and new Victorians to build skills and confidence, as well as creating a sense of belonging. Over the past 23 years, we have provided more than $5.1 million to over 500 community groups, both in metro and regional Victoria, through our annual grants program.

  • Discover more about RACV's involvement in the community

    Learn how your donation can help to support Victorians who need it most.

Frequently asked questions

Which products does this partial refund apply to?

The partial refund applies to RACV Emergency Roadside Assistance Total Care and Extra Care products that were active on 1 April 2020. This includes Business Care Extra Care, Total Care and Light Commercial Care products.

RACV is refunding Members for the extended benefits included in these products that they’ve been unable to utilise. It does not apply to Roadside Care products.

How much money am I getting back and how has this been calculated?

The partial refund is based on the approximate difference in price between standard Roadside Care, and Total Care and Extra Care products, which offer extended benefits.

We are refunding Members this difference for the three-month period from 1 April 2020 to 30 June 2020.

The partial refund amount has been calculated as:

  • $12 per Extra Care product.
  • $30 per Total Care product.

I'm worried about providing my bank details in the form. How do I know it's secure?

RACV complies with banking industry standards to secure your details. Your data is handled within RACV and we take the necessary steps, as well as using modern security technologies, to protect your personal information from misuse, interference, loss and unauthorised access. Our team is trained to ensure your information is protected and secure, as well as performing regular security assessments.

I've completed the form. What happens next?

If you've chosen for your partial refund to be:

  • sent via electronic funds transfer, you can expect to receive the funds within 14 business days.
  • sent via cheque, your cheque will be mailed to you in July 2020.
  • donated to the RACV Community Foundation by RACV on your behalf, you can stay tuned online to see what community initiatives are being funded.

I've completed the form and asked for a tax deductible receipt for my donation. When will I receive it?

Members who chose to donate their partial refund by 30 June 2020 should receive their tax deductible receipt by 15 July 2020. These receipts will show that your donation was made in the 2019/20 financial year.

Members who chose to donate their partial refund from 1 July 2020 onward should receive their tax deductible receipt by 31 July 2020. These receipts will be dated within the 2020/21 financial year.

What if I have more than one Total Care or Extra Care product?

You’ll receive a partial refund for each active Total Care or Extra Care product you held as at 1 April 2020.

For example, if you held both an active Total Care and Extra Care product in your name, you will receive a refund of $42.

You’ll only need to complete the form once and all product refunds will need to be paid in the same manner.

Can payments be reissued in different names?

No, payments will need to be sent to the product-holder. If you choose to receive an electronic funds transfer, we can pay your refund into a joint account.

If a payment has been issued to a Member who has passed away, we can reissue the payment to a deceased estate via cheque or electronic funds transfer, or you can choose to donate the amount to the RACV Community Foundation. Give us a call on 1300 467 033 to let us know what you’d like to do.