If you need immediate roadside assistance, we’re just a phone call away.

What’s included in RACV Total Care

  • Unlimited callouts
    There’s no annual limit on emergency roadside assistance call outs.
  • Nominated driver and vehicle assistance
    Assistance for you when you’re behind the wheel of any vehicle. And if your nominated vehicle breaks down while someone else is driving, they can get assistance.
  • Flat tyre
    We’ll swap out your flat or damaged tyre with your roadworthy spare.
  • Flat Battery
    We’ll jump start your flat battery or help you buy a new one.
  • Towing for your vehicle and caravan or trailer
    Metropolitan areas:
    100km in any direction from where you’ve broken down.
    Country areas: 100km in any direction from where you’ve broken down, or to the nearest attending RACV Service Centre.
  • Free fuel
    We’ll bring 5 litres of free fuel to get you to the nearest service station if you run out in Victoria.
  • Locked out
    If we can’t unlock your car, we’ll provide $350 towards the cost of a professional locksmith.
  • Mechanical breakdown benefits
    Within 100km of home:
    receive up to $300 in total per incident to use on taxi fares or alternative transportation.
    Over 100km from home:
    receive up to $2400 in total per incident to use on accommodation, car hire and taxis.
  • Taxi benefits Australia-wide
    We’ll cover three taxi trips (up to $100 each) per breakdown.
  • Bike assist
    Roadside assistance if for any reason you can’t ride your bike whether it’s a puncture, mechanical problem or even exhaustion.
  • RACV Membership
    By signing up to RACV Roadside Care, you'll automatically become an RACV Member where you can take advantage of a range of offers and discounts across motoring, retail, travel and more.
  • Accident or collision damage
    You can’t access breakdown services or towing as a result of an accident or collision. 
  • Unroadworthy
    If your vehicle is unroadworthy we may refuse assistance.
  • Caravans and trailer breakdowns
    If the breakdown only occurs to the caravan/trailer and not your towing vehicle, alternative transport and taxi benefits aren’t available. Accommodation benefits are only available if the Caravan is being towed by a nominated vehicle.
  • Restricted Areas
    Some areas aren’t accessible to our patrol vans. These areas include:
    • open fields
    • beaches
    • creek beds
    • recreation ovals
    • logging or forest service roads.
  • Size and weight
    Size and weight limits apply to the types of vehicles, caravans and trailers we can service. For details, refer to page 16 of our Terms and Conditions.
  • Motorcycles
    We can only help with petrol and towing, not parts.
  • Fire damage
    Roadside assistance is only available for fire damage when the damage is limited to the vehicle’s engine.

For a full list of inclusions, exclusions and benefits please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.

Why choose RACV Emergency Roadside Assistance

Australia-wide coverage

We've helped 756,954 Aussie motorists in the last year alone.

Unlimited annual callouts

When you purchase a subscription with us, there's no cap on service callouts.

Member benefits

Save with a range of exclusive discounts and offers, and be rewarded for your loyalty.

Purchase RACV Total Care today and make the most of benefits on and off the road.

Other Emergency Roadside Assistance options

Extra Care

annually
186

Mid-level option that includes 60km of towing and essential taxi, accommodation and car hire benefits. Great for people who travel in-and-out of town.

Roadside Care

annually
114

Basic roadside assistance for your nominated vehicle, including 20km of towing. Ideal for those who drive in metropolitan areas.

Frequently asked questions

How does roadside assistance work?

  1. Call RACV Emergency Roadside Assistance
    Call 13 11 11 and let us know your name, where you’re located and what’s gone wrong. If you’re not an Emergency Roadside Assistance Member, don’t stress. We can sign you up when you call. 
  2. Wait for help
    We’ll register the job and send one of our signature yellow patrol vans to help. You’ll also get an SMS if you’re in metro Melbourne so you can track its arrival.
  3. Patrol van arrives
    A trained mechanic will ask you questions and run a diagnostic test to find out what’s wrong with your vehicle.  
  4. Tow or repair
    9 out of 10 call outs are fixed on the spot. If we can’t, we’ll arrange to tow your vehicle to a repairer.

What’s the best roadside assistance?

The best roadside assistance option for you will depend on where you drive. Here’s what we suggest based on some of our current Members:

RACV Roadside Care if you’re more of a city driver and rarely travel to regional or rural areas.

RACV Extra Care if you usually stay local, but take frequent trips out of town, like visiting the coast or wine regions.

RACV Total Care if you travel long-distances and want breakdown support in any car you’re in. Also ideal for families as a partner or child may be assisted if they experience a breakdown while driving one of your nominated vehicles.

What’s the best roadside assistance package if I have a caravan or trailer?

If you drive with a trailer or caravan attached to your vehicle, RACV Total Care and Extra Care are worth considering. Both of these packages include a level of assistance if the vehicle towing your caravan or trailer breaks down. They also include assistance if get locked out of your caravan, or your caravan gets a flat tyre.

Keep in mind, size and weight limitations apply.

For details, refer to our Terms and Conditions.

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Monetary limits apply to individual breakdown benefits. All benefits in the table are subject to limitations and exclusions. Please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.
*An administration fee of up to 50 cents is included in your monthly payment amount, equivalent to a maximum of $6 per annum.
#RACV Motor Insurance is issued by Insurance Manufacturers of Australia Pty Limited ABN 93 004 208 084 AFS Licence No. 227678. The information on this website is general advice only so before making any decisions, please consider your own circumstances and the Product Disclosure Statement.