RACV Total Care

Premium emergency roadside assistance package with more, for families with multiple cars and long-distance drivers

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Prices valid as of 1 August 2023 and are subject to change. Administrative fees of 50c a month apply for monthly payments, $6 for the year. 

What’s included in RACV Total Care

  • Assistance for other drivers and vehicles
    You'll get assistance in any vehicle you're driving. Plus, anyone driving your nominated vehicle can get assistance.
  • Unlimited Callouts
    There's no limit on emergency roadside assistance callouts.
  • Flat tyre
    We’ll swap out your flat or damaged tyre with your roadworthy spare.
  • Flat Battery
    We’ll jump start your flat battery or help you buy a new one.
  • Towing for your vehicle and caravan or trailer
    Metropolitan areas:     100km in any direction from where you’ve broken down.
    Country areas: 100km in any direction from where you’ve broken down, or to the nearest attending RACV Service Centre.
  • Electric vehicles out of charge
    You'll be towed to the nearest accessible charging station, or 200km in any direction from where you've broken down.
  • Free fuel
    We’ll bring 5 litres of free fuel to get you to the nearest service station if you run out in Victoria.
  • Locked out
    If we can’t unlock your car, we’ll provide $350 towards the cost of a professional locksmith.
  • Mechanical breakdown benefits
    Within 100km of home:     receive up to $300 in total per incident to use on taxi fares or alternative transportation.
    Over 100km from home:     receive up to $2400 in total per incident to use on accommodation, car hire and taxis.
  • Taxi benefits Australia-wide
    We’ll book and cover you for three taxi trips (up to $100 each) per breakdown.
  • RACV Membership
    By signing up to RACV Roadside Care, you'll automatically become an RACV Member where you can take advantage of a range of offers and discounts across motoring, retail, travel and more.
  • Accident or collision damage
    You can’t access breakdown services or towing as a result of an accident or collision. 
  • Unroadworthy
    If your vehicle is unroadworthy we may refuse assistance.
  • Caravans and trailer breakdowns
    If the breakdown only occurs to the caravan/trailer and not your towing vehicle, alternative transport and taxi benefits aren’t available. Accommodation benefits are only available if the Caravan is being towed by a nominated vehicle.
  • Restricted Areas
    Some areas aren’t accessible to our patrol vans. These areas include:
    • open fields
    • beaches
    • creek beds
    • recreation ovals
    • logging or forest service roads.
  • Size and weight
    Size and weight limits apply to the types of vehicles, caravans and trailers we can service. For details, refer to page 16 of our Terms and Conditions.
  • Motorcycles
    We can only help with petrol and towing, not parts.
  • Fire damage
    Roadside assistance is only available for fire damage when the damage is limited to the vehicle’s engine.

For a full list of inclusions, exclusions and benefits please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.

24/7 support Australia wide

We've helped with over 800,000 jobs in 2022 alone.

Unlimited callouts

Qualified mechanics on call, no matter how many times things don’t go to plan.

Get your day back on track

90% of issues are fixed on the spot, so you can get moving again.

Pay your way

With flexible options including annual and monthly payments.

Everyday savings

Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners.

Stay with us and save

Save on your annual subscription with discounts the longer you’re with us#. 

Extra Care

annually
216

Our mid-range package, giving you the basics with extras included.

Perfect for anyone travelling in-and-out of town, get up to 60km of metro and regional towing, plus taxi, accommodation and car hire benefits.

Roadside Care

annually
129

Our entry-level package, perfect for city drivers who like to stay local.

Get up to 20km of metro towing and 5 litres of fuel if you’re stranded with an empty tank.

If you’ve made the switch to an electric vehicle (EV), or are thinking about it, all of our roadside assistance packages will keep your battery electric or hybrid vehicle moving – so you can drive with confidence and get to where you’re going.

Out of charge
We’ll tow you to the nearest accessible charging station or your preferred destination within your towing benefits - Total Care offers the highest towing range of up to 200km in any direction. 

Lockouts and flat tyres/batteries
Help with common issues like lockouts, flat tyres or flat batteries Australia-wide, 24 hours a day.

Quality service at no extra cost
You’ll get the same quality service you expect from RACV’s experienced mechanics at no extra costs.

20% off Chargefox fast charging
Access to RACV’s electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site.

For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB).

How does roadside assistance work?
  1. Call RACV Emergency Roadside Assistance
    Call 13 11 11 and let us know your name, where you’re located and what’s gone wrong. If you’re not an Emergency Roadside Assistance Member, don’t stress. We can sign you up when you call. 
  2. Wait for help
    We’ll register the job and send one of our signature yellow patrol vans to help. You’ll also get an SMS if you’re in metro Melbourne so you can track its arrival.
  3. Patrol van arrives
    A trained mechanic will ask you questions and run a diagnostic test to find out what’s wrong with your vehicle.  
  4. Tow or repair
    9 out of 10 call outs are fixed on the spot. If we can’t, we’ll arrange to tow your vehicle to a repairer.

Are other drivers and vehicles covered by Total Care?

Total Care covers anyone driving your nominated vehicle. You're also covered in any other eligible vehicle you drive.

Plus, caravans and trailers are covered when towed by your nominated vehicle, or any car you’re driving.

Can I choose how often I pay for my roadside assistance?

Yes, you can pay for your yearly subscription upfront or by the month. Keep in mind that administrative fees apply for monthly payments (50c a month – that’s $6 over the year).

If you’re an existing RACV Member, you could get a discount on your subscription, based on your years of membership.

What’s the best roadside assistance for me?

It depends on where you drive. Based on our current members, we suggest:

RACV Roadside Care if you’re more of a city driver and rarely travel to regional or rural areas

RACV Extra Care if you usually stay local, but take frequent trips out of town

RACV Total Care if you travel long distances, drive multiple cars or multiple people drive your nominated vehicle (like a partner or child)

If you have a caravan or trailer, Total Care or Extra Care might suit you – they both include a level of assistance if the towing vehicle breaks down. Plus, you’re covered if you get locked out of your caravan or it gets a flat tyre.

Size, weight limitations apply. You can find details in the Terms and Conditions.

# RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount.

The information provided is general advice only. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. For copies, visit racv.com.au. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. 230039 receives commission for each policy sold or renewed. Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. 227678.

Monetary limits apply to individual breakdown benefits. All benefits in the table are subject to limitations and exclusions. Please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.