Update your policy
If you’ve made a mistake with your policy, please contact us as soon as possible. We’ll review the details and update the policy if possible.
Extend your policy
You can extend your policy at no extra cost if you experience a delay that’s covered by your policy. If you need to extend your policy for other reasons, you must apply for an extension before it expires. If your extension is approved you may need to pay an additional premium. The combined period of insurance cannot exceed 12 months. Refer to the Product Disclosure Statement for more details.
Cancel your policy
You have 21 days from the purchase date to decide if the policy suits your needs. If it doesn't, you can cancel within the "cooling-off period" for a full refund, provided you:
- haven't started your trip
- haven’t made a claim
- don’t intend to make a claim.
You can also request your policy to be cancelled outside of the 21-day “cooling-off period”. You’ll need to meet the above criteria. Your request will be reviewed and is subject to approval.
Call us on 13 13 29 or email us at care@racv.com.au to discuss changes or to cancel your policy.