To make a new claim call RACQ Claims on 1800 319 498 and your claim will be lodged immediately:
- Include your pet’s treatment history from your vet (your pet’s full veterinary history will be required for your first claim), and
- Provide copies of your paid invoices.
To manage an existing claim call RACQ Claims on 1800 319 498 with your claim number:
- The claim will continue to be investigated by RACQ following the same process that was applicable prior to the closure of RACV Pet Insurance.
There is an annual limit of $12,000 for illness or injury, less any relevant excess. We also cover emergency boarding costs for your pet up to $1,000 if, for example, you are admitted to a hospital unexpectedly. We pay this benefit on top of your ‘Illness and injury cover’. You can add our optional 'Tender Loving Care' benefit (TLC) and receive $100 towards preventative treatments such as annual vaccinations.