Manage your membership

Keep track of your claims, payments and details online.

  • Access your details online, anytime

    Fast, simple and secure, our online portal gives you access to all of your membership information so you can:

    • View and change direct debit details
    • View details of existing and expired products 
    • Update personal details like your phone numbers and address
    • View Club membership account details
    • Get quotes and make payments.
  • Need help?

    If you’re having trouble registering or signing into your account, call us on 1300 668 015.

    Operating hours:
    7am – 11pm daily

Changes to direct debit payments

From June 2020, the following changes will apply:

Emergency Roadside Assistance, Emergency Home Assist and Personal Membership products

  • We’ll no longer be processing recurring direct debit payments on the 29th, 30th and 31st day of every month.
  • If your direct debit is currently processed on those days, your direct debit payment will now be processed on the 1st day of the following month.
  • If the change doesn’t suit you, call us on 13 72 28 to choose another day of the month to update your direct debit cycle.

Motor Insurance and Home Insurance products

  • We’ll no longer be scheduling new recurring direct debit payments on the 29th, 30th or 31st day of every month.
  • If your direct debit is currently processed on the 29th, 30th or 31st day of every month, we will continue to process on these dates – however for all new direct debit set ups or amendments to your direct debit payment date, you will need to select another day of the month as your recurring payment date.