We're improving our systems and services

In August 2020, we updated our systems and services to improve your experience with us. The upgrades were made to:

  • offer more flexibility and choice in the way you interact with us
  • improve our ability to provide a greater range of products and benefits to you.

Login to your RACV online account

Manage your account details online by logging into your RACV online account. Membership support is also available by calling us on 1300 668 015.

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Billing and payments

What do I need to know about changes to BPAY?

From Wednesday 19 August 2020, the BPAY biller code and reference number used to pay for Emergency Roadside Assistance, Emergency Home Assist, Motor Insurance, Home Insurance or Personal Membership products changed. This means:

  • a new biller code is now printed on your renewal or payment notices to use.
  • the reference number printed on your renewal or payment notice changes for every payment you need to make.

These changes will ensure you know when your payment has been received and your product or policy has been updated or renewed.

What you need to do:

  • If you had saved your old RACV BPAY biller code and reference number as a Saved Biller to your mobile or online banking account, you’ll need to delete these as the reference number will change for each payment.
  • Always check to ensure you pay the correct amount on your renewal or payment. If you use the incorrect biller code, reference number or accidentally pay the wrong amount, your payment won’t be accepted. Your bank or financial institution will let you know if the payment has bounced.

What do I need to know about changes to direct debit payments?

From June 2020, the following changes will apply:

Emergency Roadside Assistance, Emergency Home Assist and Personal Membership products

  • We’ll no longer be processing recurring direct debit payments on the 29th, 30th and 31st day of every month.
  • If your direct debit is currently processed on those days, your direct debit payment will now be processed on the 1st day of the following month.
  • If the change doesn’t suit you, call us on 13 72 28 to choose another day of the month to update your direct debit cycle.

Motor Insurance and Home Insurance products

  • We’ll no longer be scheduling new recurring direct debit payments on the 29th, 30th or 31st day of every month.
  • If your direct debit is currently processed on the 29th, 30th or 31st day of every month, we will continue to process on these dates – however for all new direct debit set ups or amendments to your direct debit payment date, you will need to select another day of the month as your recurring payment date.

My direct debit hasn't been processed, what do I do?

Some Direct Debit payments have been delayed as a result of our online service upgrades. It may take a week or so for your payment to be processed.

Rest assured, you won’t be penalised if your payment has been delayed.

Login to your RACV online account

I didn’t receive the email to reset my password for my RACV online account

If you requested to reset your RACV online account password and didn’t receive an email:

  • Check if the email is in your Spam folder
  • Check if the correct email address was entered in your request. If you’re unsure, request to reset your password again
  • Check that the email address entered hasn’t been used for another RACV online account. If it has, you’ll need to re-register your online account with an email address that hasn’t been used before.

If you still need help, call us on 1300 668 015 between 7am to 11pm.

My email address won’t work, what do I do?

Only one email address can be used per RACV online account. Make sure the address entered hasn’t been used for another RACV online account. If it has, you’ll need to re-register your online account with an email address that hasn’t been used before. 

How do I update my contact details with RACV online?

Login to your RACV online account and click on the My Details tab.

From there, you can view and update your:

  • phone number
  • email address
  • address.

To update your name or date of birth, you’ll need to contact us on 13 72 28.

Important: changing your address may result in additional updates to your other product holdings. We’ll call you if that’s the case.