When compared with results from previous years, the latest On Track survey results tell a consistent story about the difficulties and frustrations Victorian rail commuters face; but they also demonstrate the success of line extensions and station rebuilds born from government initiatives.
What needs to happen
Victoria needs a transport system that allows commuters to choose how they will travel to and from their station, in a safe and accessible manner.
Trains, trams and buses must connect and work together to help get people from point A to point B efficiently and reliably.
State and local governments must pay greater consideration to the access needs of pedestrians and bike riders, and need to look at ways to accommodate emerging mobility devices such as e-scooters.
Key issues revealed
- Infrequent and overcrowded services.
- Inadequate shelter, seating and toilet facilities at stations.
- Not enough car spaces and poor connecting bus/tram services.
- Frequent cancellations and bus replacement services causing frustration.