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The results are in. More than 24,500 of you participated in our biennial On Track survey, sharing unique insights into the condition of Victoria’s train services and stations. With significant rail projects underway and more planned, your feedback helped us identify the biggest pain-points and concerns for rail commuters to advocate for change and improvements across the network.
The top performers
The worst performers
The regional roundup
People using regional stations are more concerned with their train services than their station’s structure and amenities. Regional passengers, particularly on the Albury Line, told us that unreliable services, cancellations, bus replacements and late trains are some of the biggest issues.
Difficulty finding a car park, lack of connecting buses, toilet facilities, seats and shelter are all common responses for the lowest rated regional stations.
When compared with results from previous years, the latest On Track survey results tell a consistent story about the difficulties and frustrations Victorian rail commuters face; but they also demonstrate the success of line extensions and station rebuilds born from government initiatives.
What needs to happen
Victoria needs a transport system that allows commuters to choose how they will travel to and from their station, in a safe and accessible manner.
Trains, trams and buses must connect and work together to help get people from point A to point B efficiently and reliably.
State and local governments must pay greater consideration to the access needs of pedestrians and bike riders, and need to look at ways to accommodate emerging mobility devices such as e-scooters.
Key issues revealed
- Infrequent and overcrowded services.
- Inadequate shelter, seating and toilet facilities at stations.
- Not enough car spaces and poor connecting bus/tram services.
- Frequent cancellations and bus replacement services causing frustration.
How we advocate for change
More than 220 million passenger trips occur on the metropolitan rail network and 16 million trips on the regional network every year, and the numbers continue to grow. Your feedback helps us put a spotlight on where improvements are most needed.
Here’s what we do to help make your voices heard:
- publicise survey results in the media to incentivise government action
- engage and share survey results with varying levels of government, including the Department of Transport
- conduct talks centred on what needs to change, based on survey results and other investigations.
Past results
Take a look our 2015 and 2017 On Track Survey results.