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Unlimited callouts^, 24/7
Whether you’ve got a flat tyre or flat battery, we’re the trusted experts to get you back up and running quickly.
- Help typically arrives within an hour.
- Track your patrol online if you’re in metro Melbourne.
- 8 out of 10 issues fixed on the spot.
- Electric vehicles assisted at no extra cost.
- Trusted by over 1.3 million vehicle owners.
Broken down?
Call us if you need immediate assistance.
One plan for you and your loved ones
Compare our roadside assistance packages
Already an RACV Member? You could save 5-20% with our loyalty discount, which we’ll apply automatically when you join.
*Prices valid as of 23 March 2025 and are subject to change. Administrative fees of 50c a month apply for monthly payments, $6 for the year.
**For more details about ineligible vehicles or limits and exclusions that apply to caravan/trailer assistance, download Emergency Roadside Assistance Terms and Conditions
How roadside assistance works
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Call RACV Emergency Roadside Assistance
Call 13 11 11, let us know your name, where you’re located and what’s gone wrong. Not yet a roadside member? We can sign you up when you call.
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Wait for help
We’ll send a yellow patrol van to you. If in metro Melbourne you’ll get an SMS to track its arrival. Please secure any dogs or animals before we arrive.
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Patrol van arrives usually within one hour
Our roadside assistance expert will ask you questions and run a diagnostic test to find out what’s wrong with your vehicle.
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Repair or tow
8 out of 10 issues are fixed on the spot. If we can’t, we’ll arrange to tow your vehicle to a repairer.
Common emergencies we can help with
Keep moving with our roadside assistance packages, including service for battery electric or hybrid vehicles.
Frequently asked questions
You can get Emergency Roadside Assistance 24 hours after you’ve purchased your plan.^
If you're broken down now and need immediate help, call 13 11 11.
^Some restrictions apply. For more information, read the roadside assistance terms and conditions.
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Yes, any licensed driver using a nominated vehicle can access your roadside assistance plan.
You can also add up to 6 drivers to your plan at no extra cost, making it as easy as possible to call for assistance – plus, they’ll get a complimentary RACV Membership.
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If you've purchased RACV Emergency Roadside Assistance, you can get assistance from the auto club of the state you are in.
Call the relevant phone number below and you'll be connected to the auto club for the state you're in.
- Roadside Care: 13 11 11
- Extra Care or Total Care: 1800 333 300
For more information, read the roadside assistance terms and conditions.
Find details of auto clubs across Australia below.
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Victoria |
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New South Wales and ACT |
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Queensland |
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South Australia |
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Western Australia |
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Tasmania |
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Northern Territory |
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Usually, we’ll have someone out to help you within an hour of your call.
However sometimes it takes longer for help to arrive. This depends on how great the demand for assistance is at any one time.
If you're broken down now and need immediate help, call 13 11 11.
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Roadside assistance provides breakdown support for mechanical issues and problems like flat batteries, punctured tyres and lockouts.
Car insurance is a separate product to roadside assistance. All types of car insurance provide cover for damage you may unintentionally cause to people’s property or vehicles during a listed incident.
Depending on your level of cover, car insurance may also provide cover for damage caused to your vehicle during a listed event, such as collision, theft or attempted theft, vandalism, or fire.
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Most vehicles — including cars, electric vehicles and motorcycles — are eligible for Emergency Roadside Assistance. Your vehicle does not need to be insured to be eligible.
Vehicles that are ineligible include:
- vehicles participating in any trial, race or other activities of a like nature
- commercial vehicles (including taxis) that are only used for business purposes
- trade plated vehicles
- vehicles that aren’t registered
- vehicles beyond our size and weight restrictions.
If you’re looking for assistance for commercial-only vehicles, check out Business Care Emergency Roadside Assistance.
Other things to consider
- Assistance for motorcycles is limited to petrol and towing.
- We may refuse to provide service if the attending expert considers your vehicle unroadworthy.
For full eligibility criteria, read the roadside assistance terms and conditions.
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If you’ve been an RACV Member for 5 years or more, you get a loyalty discount on an annual roadside assistance plan as part of our Years of Membership benefits#.
Here's a breakdown of our starting pricings for each plan level (before discount):
- Roadside Care: $134 annually or $11.67 per month
- Extra Care: $222 annually or $19.00 per month
- Total Care: $315 annually or $26.75 per month
Note that our monthly payment option includes administrative fees.*
| Tiers of membership | |
|---|---|
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Blue member (0-4 years) |
N/A |
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Bronze members (5-9 years) |
5% off eligible products |
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Silver member (10-24 years) |
10% off eligible products |
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Gold member (25-50 years) |
15% off eligible products |
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Gold 50 member (51+ years) |
20% off eligible products |
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You can add vehicles in the RACV app, your online account, by calling 13 72 28 or visiting us in-store if you have:
- Total Care (1-2 vehicles), and only added one vehicle
- Total Care (3-5 vehicles), and only added 3 or 4 vehicles.
For all other plans, you’ll need to upgrade by calling 13 72 28 or visiting us in-store.
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To add drivers to your plan:
- Open the RACV App or log into your online account.
- View your product details
- Go to ‘Add or remove drivers’
- After you add a driver, we’ll email you a link to share with them
- Your driver then uses this link to join your plan.
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No, you don’t need to be listed. You just need to be able to provide the plan owner’s details when you call.
When you are listed, it makes calling for help quicker and easier – plus, you’ll also get a complimentary RACV Membership at no extra cost, giving you access to loads of member benefits.
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No, only the plan owner can make changes to the plan. Additional drivers can remove themselves from the plan if they want but they can’t make any other changes.
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No, you’ll only get assistance for vehicles nominated on the Total Care plan. With Total Care, you can list up to 2 cars (or up to 5 cars at an extra cost).
To see roadside assistance plan prices, go to Compare roadside assistance plans.
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No, you don’t need to own or drive the nominated vehicles on your roadside assistance plan.
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Anyone can join your plan – there are no restrictions. You can invite:
- friends and family
- co-workers and neighbours, or
- anyone else you’d like to.
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We can also help you with...
# RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount.
*An administration fee of 50 cents is included in your monthly payment amount, equivalent to a maximum of $6 per annum.
Monetary limits apply to individual breakdown benefits. All benefits in the table are subject to limitations and exclusions. Please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.
For plans with a start date from 22 March 2024 - 22 March 2025, see the Emergency Roadside Assistance Terms and Conditions - February 2024.
^Fair Use Policy applies
The information provided is general advice only. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. For copies, visit racv.com.au. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. 230039 receives commission for each policy sold or renewed. RACV Car Insurance issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. 227678.
All RACV-accredited Auto Care Centres (AACCs) commit to:
- delivering services efficiently and responsibly under the supervision of competent and qualified staff
- maintaining the highest standards of quality and professionalism
- providing a written estimate of repair costs for labour and materials on request
- seeking express authorisation if the cost of the repair work is likely to exceed the estimate by 10%
- performing duties with honesty and integrity
- continually striving to improve the quality of service
- guarantee the effectiveness of repairs under normal operating conditions for 12 months or 20,000km (whichever occurs first).
All claims under this guarantee must be notified to your RACV-accredited Auto Care Centre within the expiry of the guarantee period. For more information, please contact your RACV-accredited Auto Care Centre.
All RACV AACC repairers provide a replacement warranty in respect of parts on the basis that all new, remanufactured and reconditioned parts installed will be covered by a minimum of 12 months or 20,000km, whichever occurs first, free-of-charge replacement warranty in respect of manufacturing faults (and in each case, abuse, physical damage or neglect will void the warranty).